Something not working on Windows? Try the following:

Knowledge Base Troubleshooting
#1

Windows has a habit of making life difficult for AMP by ignoring its requests to not cache certain AMP components, meaning that things can often get a little rocky after an update.

If this happens to you - go through the following steps:

Follow these steps in the exact order given, do not skip any steps,

  • Stop AMP fully by running ampinstmgr stopall in a new command prompt.
  • Use Task Manager to make sure all AMP.exe and AMPService.exe processes are stopped.
  • Download a fresh copy of AMPSetup.msi - and run it in Repair mode.
  • Run ampinstmgr --nocache upgradeall in a command prompt.
  • Reboot the system

After this, everything should be working fine.

3 Likes
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#2

You should probably pin this so other people can see it. otherwise its going to be buried

#3

It’s been flagged as a ‘wiki’ post :slight_smile: so it’ll have some distinction.

#4

Oh is that why i’m able to edit your message?

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