AMP is not currently running on first install

Technical Support Installation Support
1

OS Name/Version: Windows 10

Product Name/Version: v2.6.0.6 built 20/11/2024 20:54

Problem Description: Decided to install AMP, everything seems fine with no errors, but I always reach the same spot: AMP is not currently running.

I’ve tried quite a bit already to get it installed but it doesn’t wanna work. Attached screenshot is the screen I’m currently stuck on.

Steps to reproduce (If you even can):

  • Step 1: Install Completely
  • Step 2: Wait
  • Step 3: Problem + Crying

Actions taken to resolve so far:

Screenshot_4920
Screenshot_4920890×515 22.5 KB

2

You can run ampinstmgr lastlog ADS01 to see if there’s any issues

3

[20:29:49] [Core Info/1] : Starting AMP version 2.6.0.6 (Phobos), built 20/11/2024 20:56
[20:29:50] [Core Info/1] : Stream: Mainline / Release - built by CUBECODERS/buildbot on CCL-DEV
[20:29:50] [Core Info/1] : Loading configuration from provisionargs.kvp…
[20:29:50] [Core Warning/1] : Current time zone is set to Eastern Standard Time - It is recommended you switch to UTC+0 to avoid time-zone related issues
[20:29:50] [Core Info/1] : OS: Windows / x86_64
[20:29:50] [Core Info/1] : CPU: Unknown CPU (1C/1T)
[20:29:50] [Core Info/1] : RAM: -1MB
[20:29:50] [Core Info/1] : AMP Instance ID: 6e4d7328-8015-4d97-bf0f-91d6330bbbe2
[20:29:50] [Core Info/1] : Performing first-time setup for this instance, please wait…
[20:29:51] [Loader Info/1] : Loaded ADSModule version 2.6.0.6 by CubeCoders Limited
[20:29:51] [Loader Info/1] : Loaded FileManagerPlugin by CubeCoders Limited
[20:29:51] [Loader Info/1] : Loaded EmailSenderPlugin by CubeCoders Limited
[20:29:51] [Loader Info/1] : Loaded WebRequestPlugin by CubeCoders Limited
[20:29:51] [Loader Info/1] : Loaded CommonCorePlugin by CubeCoders Limited
[20:29:51] [Loader Info/1] : ADSModule requests dependency InstanceManagerPlugin…
[20:29:51] [Loader Info/1] : Loaded InstanceManagerPlugin by CubeCoders Limited
[20:29:51] [Loader Info/1] : ADSModule requests dependency SystemUserManagerPlugin…
[20:29:51] [Loader Info/1] : Loaded SystemUserManagerPlugin by CubeCoders Limited
[20:29:51] [Core Info/1] : AMP has completed its first time setup. Saving settings and shutting down.

4

Looks fine as far as I can tell. What happens if you run ampinstmgr start ADS01 ?

5

C:\Windows\system32>ampinstmgr start ADS01
[Info/1] AMP Instance Manager v2.6.0.6 built 20/11/2024 20:54
[Info/1] Stream: Mainline / Release - built by CUBECODERS/buildbot on CCL-DEV
[Info/1] Starting Instance: ‘ADS01’
[Info/5] You can browse to this instance at http://XXX.XXX.XX.X:XXXX/
[Info/5] Instance started in new session. Run ‘ampinstmgr View ADS01’ to view this instances live output.

after doing the command ‘ampinstmgr View ADS01’, this is whats given
C:\Windows\system32>ampinstmgr View ADS01
[Info/1] AMP Instance Manager v2.6.0.6 built 20/11/2024 20:54
[Info/1] Stream: Mainline / Release - built by CUBECODERS/buildbot on CCL-DEV
[Notice/1] ADS01 is not running.

6

What port did it give you to browse to the instance, was it 8080, or was it something else?

7

Let’s also run ampinstmgr lastlog ADS01 again to see if there’s any breadcrumbs

8

8080 is the port stated in that line.

While looking for breadcrumbs, it seems to be the same

[20:29:49] [Core Info/1] : Starting AMP version 2.6.0.6 (Phobos), built 20/11/2024 20:56
[20:29:50] [Core Info/1] : Stream: Mainline / Release - built by CUBECODERS/buildbot on CCL-DEV
[20:29:50] [Core Info/1] : Loading configuration from provisionargs.kvp…
[20:29:50] [Core Warning/1] : Current time zone is set to Eastern Standard Time - It is recommended you switch to UTC+0 to avoid time-zone related issues
[20:29:50] [Core Info/1] : OS: Windows / x86_64
[20:29:50] [Core Info/1] : CPU: Unknown CPU (1C/1T)
[20:29:50] [Core Info/1] : RAM: -1MB
[20:29:50] [Core Info/1] : AMP Instance ID: 6e4d7328-8015-4d97-bf0f-91d6330bbbe2
[20:29:50] [Core Info/1] : Performing first-time setup for this instance, please wait…
[20:29:51] [Loader Info/1] : Loaded ADSModule version 2.6.0.6 by CubeCoders Limited
[20:29:51] [Loader Info/1] : Loaded FileManagerPlugin by CubeCoders Limited
[20:29:51] [Loader Info/1] : Loaded EmailSenderPlugin by CubeCoders Limited
[20:29:51] [Loader Info/1] : Loaded WebRequestPlugin by CubeCoders Limited
[20:29:51] [Loader Info/1] : Loaded CommonCorePlugin by CubeCoders Limited
[20:29:51] [Loader Info/1] : ADSModule requests dependency InstanceManagerPlugin…
[20:29:51] [Loader Info/1] : Loaded InstanceManagerPlugin by CubeCoders Limited
[20:29:51] [Loader Info/1] : ADSModule requests dependency SystemUserManagerPlugin…
[20:29:51] [Loader Info/1] : Loaded SystemUserManagerPlugin by CubeCoders Limited
[20:29:51] [Core Info/1] : AMP has completed its first time setup. Saving settings and shutting down.

9

Weird, looks like that’s the same log. Try and browse to the logs directory manually under:
C:\AMPDatastore\instances\ADS01\AMP_Logs

Also, sanity check: Did you install AMP as the user named Administrator? If so, there might be some funky problems

10

Theres only one log, and unless you have todo something funky to install as the user Administrator, I just log into windows normally to do stuff.

11

When you went through the install process, did you keep the option (it’s enabled by default) to run AMP as a service?

12

Yes! I did a Complete install without having anything disabled.

13

If you open the services control panel (Win+R: services.msc → Enter) - does the AMP ADS01 service show up?

14

Yes!
Screenshot_4936

Attempting to hit “Run” causes this error.
Screenshot_4937

15

Did you use a modified installation of Windows 10 using Tiny10 or anything similar at all?

16

Nope! This is a standard Windows instillation.

17

Go into the services properties, there’s a Dependencies / Depends on tab. Could you show me that tab please?

18

Screenshot_4942

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