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OS Name/Version: Windows 10 Pro Build 19045.5737
Product Name/Version: AMPService version 2.6.1.2 (Phobos), built 25/03/2025 13:02
Problem Description: After a windows update, the application is no longer accessible from the AMP instance manager. An error screen is shown saying AMP is not currently running. In windows services, I see AMP-ADS01 running. When I look at the logs, I see the instances that are being managed by AMP are running and I’m able to connect to the game servers from the respective game on a remote computer.
Logs:
[20:36:01] [Core Info/7] : Starting AMPService version 2.6.1.2 (Phobos), built 25/03/2025 13:02
[20:36:01] [Core Info/7] : Stream: Mainline / Release - built by CUBECODERS/buildbot on CCL-DEV
[20:36:01] [Core Warning/7] : Current time zone is set to Central Standard Time - It is recommended you switch to UTC+0 to avoid time-zone related issues
[20:36:01] [Core Info/7] : OS: Windows / x86_64
[20:36:01] [Core Info/7] : CPU: AMD Ryzen 9 5900X 12-Core Processor (12C/24T)
[20:36:01] [Core Info/7] : RAM: 130958MB
[20:36:01] [Core Info/7] : AMP Instance ID: 05e1ee1a-f47a-4367-b34d-dfa59aeb90ac
[20:36:01] [Core Info/7] : Loaded ADSModule version 2.6.1.2 by CubeCoders Limited
[20:36:01] [Core Info/7] : Loaded FileManagerPlugin by CubeCoders Limited
[20:36:01] [Core Info/7] : Loaded EmailSenderPlugin by CubeCoders Limited
[20:36:01] [Core Info/7] : Loaded WebRequestPlugin by CubeCoders Limited
[20:36:01] [Core Info/7] : Loaded CommonCorePlugin by CubeCoders Limited
[20:36:01] [Core Info/7] : ADSModule requests dependency InstanceManagerPlugin...
[20:36:01] [Core Info/7] : Loaded InstanceManagerPlugin by CubeCoders Limited
[20:36:01] [Core Info/7] : ADSModule requests dependency SystemUserManagerPlugin...
[20:36:01] [Core Info/7] : Loaded SystemUserManagerPlugin by CubeCoders Limited
[20:36:01] [Core Info/7] : Loaded steamcmdplugin by CubeCoders Limited
[20:36:01] [Core Info/7] : Metrics server started OK on port 12820
[20:36:01] [ADS Info/7] : ADS startup complete in 179ms
[20:36:01] [ADS Info/12] : Updating remote source CubeCoders/AMPTemplates:main
[20:36:01] [ADS Info/12] : Updating existing remote source https://github.com/CubeCoders/AMPTemplates.git...
No local changes to save
[20:36:01] [FileManager Notice/7] : Using keypair with fingerprint pxxxxxxxxxxxxxxxxxxxxxx
[20:36:01] [FileManager Info/7] : SFTP Server started on 0.0.0.0:2223
No stash entries found.
[20:36:01] [Core Error/7] : Hosting failed to start
Already up to date.
[20:36:06] [InstanceManager Info/12] : Waiting for AMP instance to start...
[20:36:06] [InstanceManager Notice/12] : AMP instance Vanilla2022-08-0801 is now running.
[20:36:11] [InstanceManager Info/10] : Waiting for AMP instance to start...
[20:36:11] [InstanceManager Notice/10] : AMP instance Factorio2024-10-2101 is now running.
[20:36:17] [InstanceManager Info/10] : Waiting for AMP instance to start...
[20:36:17] [InstanceManager Notice/10] : AMP instance Satisfactory2024-09-1001 is now running.
[20:36:22] [InstanceManager Info/11] : Waiting for AMP instance to start...
[20:36:22] [InstanceManager Notice/11] : AMP instance Factorio2024-11-30SpeedRun01 is now running.
[20:36:27] [InstanceManager Info/8] : Waiting for AMP instance to start...
[20:36:27] [InstanceManager Notice/8] : AMP instance Ark12-14-202401 is now running.
[20:36:32] [InstanceManager Info/8] : Waiting for AMP instance to start...
[20:36:32] [InstanceManager Notice/8] : AMP instance SOTF12-22-202401 is now running.
[20:36:37] [InstanceManager Info/12] : Waiting for AMP instance to start...
[20:36:37] [InstanceManager Notice/12] : AMP instance Palworld2024-09-0201 is now running.
[20:36:42] [InstanceManager Info/8] : Waiting for AMP instance to start...
[20:36:42] [InstanceManager Notice/8] : AMP instance MinecraftATM102025-01-1201 is now running.
[20:36:47] [InstanceManager Info/12] : Waiting for AMP instance to start...
[20:36:47] [InstanceManager Notice/12] : AMP instance Humanitz2025-04-0701 is now running.
[20:36:52] [InstanceManager Info/10] : Waiting for AMP instance to start...
[20:36:52] [InstanceManager Notice/10] : AMP instance ValheimMidgard2025-04-2101 is now running.
[20:36:57] [InstanceManager Info/10] : Waiting for AMP instance to start...
[20:36:57] [InstanceManager Notice/10] : AMP instance ValheimMidgard2025-04-21201 is now running.
[20:38:42] [Core Info/12] : Stop requested: Service stop via service manager
[20:38:42] [Core Error/1] : Unhandled Exception: This will be automatically reported to the AMP developers.
[20:38:42] [Core Error/1] : [Error] --- Begin Exception Data ---
[Error] OS: Windows (x86_64/None)
[Error] Module: ADSModule, Version: AMPService 2.6.1.2
[Error] Release spec: Mainline - built by CUBECODERS/buildbot on CCL-DEV
[Error] Instance ID: 05e1ee1a-f47a-4367-b34d-dfa59aeb90ac
[Error] AggregateException
[Error] [0] (AggregateException) : One or more errors occurred. (Object reference not set to an instance of an object.) (Object reference not set to an instance of an object.) (Object reference not set to an instance of an object.)
[Error] at Unity.UnityContainer.Dispose(Boolean disposing)
at GSMyAdmin.Core.Dispose()
at AMPService.AMPService.Dispose(Boolean disposing)
at ServiceProcess.ServiceBase.Run(ServiceBase[] services)
at AMPService.Program.Main()
[Error] NullReferenceException
[Error] [1] (NullReferenceException) : Object reference not set to an instance of an object.
[Error] at GSMyAdmin.Scheduler.Dispose(Boolean disposing)
at GSMyAdmin.ModuleLoader.Dispose(Boolean disposing)
at GSMyAdmin.ModuleLoader.Dispose()
at Unity.Lifetime.ContainerControlledLifetimeManager.Dispose(Boolean disposing)
at Unity.Lifetime.SynchronizedLifetimeManager.Dispose()
at Unity.Lifetime.LifetimeContainer.Dispose(Boolean disposing)
[Error] --- End Exception Data ---
[20:38:42] [Core Info/1] : Uploading error report...
[20:38:42] [Core Info/1] : Done!
[20:38:42] [Core Info/1] : ####################################
[20:38:42] [Core Info/1] : # Self Diagnostics #
[20:38:42] [Core Info/1] : ####################################
[20:38:42] [Core Info/1] : AMP Diagnostics could not establish a solution for this exception.
Steps to reproduce:
Restart the computer.
Click on AMP Instance Manager
Error is shown
Actions taken to resolve so far:
I’ve tried starting the service, restarting the computer, downloading the latest installer and reinstalling the manager.
I’ve tried running the command ampinstmgr startall
That RCON error can be ignored, the rest of the log looks fine except that the webserver hasn’t started yet.
Maybe just leave it for a bit and see if it starts up. Seen a similar thing a couple other times and the solution was to just let it sit for a bit. Not really all that ideal, I know.
I gave it over 8 hours and it never seemed to come up. I uninstalled it and renamed the C:\AMPDatastore to C:\AMPDatastore_old. I then did a fresh install and it is working now so it seems that something in the directory was corrupted and wouldn’t repair during the installation.
Is it possible to import the instances that were in the previous installation in the new one?
You can create new instances, then copy over the game files and reconfigure them, running ampinstmgr fixperms in CMD if you used the Windows File Explorer at all.
(you can copy some settings from the .kvp files, but be careful that you don’t override any IP/port info, since that’s handled by the ADS and not the game server instance itself)