Users / Roles not showing up in Instances

Technical Support
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1

OS Name/Version: Debian “Trixie” 13.5.0

Product Name/Version: v2.7.2.6, built 14/05/2026 19:04

Problem Description:

Hi everyone,

I recently installed AMP Professional and successfully set up my first server.

I was also able to create a second user in ADS, and this user can perform all tasks without any issues using the Super Admin role.

Now, however, I wanted to create a third user who only has access to certain instances. I was able to successfully create the user in ADS and can log in with that account. Additionally, they can see both instances (permission: Manage).

But when I try to manage the permissions for this user within the instance, I hit a wall. I can neither create new users nor view existing ones in the instances.

Deployment Logs gives these informations:

```vbnet
127.0.0.1/CCL/AMPAPI tried to use session ID 56bb74ff-47d6-4eb5-8931-33845c1462db - but that session belongs to 10.25.12.10 while attempting to call GetAllAMPUserInfo
Access denied: You do not have permission to use this method (GSMyAdmin.WebServer.GetAllAMPUserInfo) at this time. This method requires the Session.Exists permission. (Origin: 127.0.0.1)
127.0.0.1/CCL/AMPAPI tried to use session ID 56bb74ff-47d6-4eb5-8931-33845c1462db - but that session belongs to 10.25.12.10 while attempting to call CreateUser
Access denied: You do not have permission to use this method (GSMyAdmin.WebServer.CreateUser) at this time. This method requires the Session.Exists permission. (Origin: 127.0.0.1)
127.0.0.1/CCL/AMPAPI tried to use session ID 56bb74ff-47d6-4eb5-8931-33845c1462db - but that session belongs to 10.25.12.10 while attempting to call GetAllAMPUserInfo
Access denied: You do not have permission to use this method (GSMyAdmin.WebServer.GetAllAMPUserInfo) at this time. This method requires the Session.Exists permission. (Origin: 127.0.0.1)
Failed to close destination WebSocket: A task was canceled.
Error awaiting relay tasks: The operation was canceled.
```

Steps to reproduce:

  • Login with Admin on ADS
  • Create User in Usermanagement (ADS)
  • Assign Instance Managment Permission
  • Manage Instance
  • Try to add Permissions to new created User

or

  • Manage Instance
  • Try to add User → Nothing happens

Actions taken to resolve so far:

Updated Server, Restarted every Service, restarted entire Server, tried this Guide: Managing user permissions in AMP - Knowledge Base / How To - CubeCoders Support

2

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