Update Failure with Application Deployment - Upgrade from 2.6.5.2 to current fails

Technical Support
,
1

System Information

Field Value
Operating System Linux - Ubuntu 24.04.4 on x86_64
Product AMP ‘Phobos’ v2.6.5.2 (Mainline)
Virtualization None
Application Application Deployment
Module ADSModule
Running in Container No
Current State Indeterminate

Problem Description

Issue

Upon failing to upgrade from instances menu, This task could not be completed: Downloading AMP - Fetching v2.7.2.8 (Mainline) - State: 3.

Network is unreachable (cdn-downloads.c7rs.com:443)

Upgrading from the support and updates menu, kills the web UI, and checking the server says the services is still running, but the Web UI refuses connection, until the service is restarted.

Tried removing the service completely from server and reinstalling, states that it installs ampinstmgr 2.7.2.8, but Web UI does not update, and servers can’t be run at all due to mismatch. Issue persists from top two points. I have attempted to reboot the server but this has also changed nothing. I have tried logging out of the server web UI and then logging back in, no change.

Reproduction Steps

  • Upgrade from Instances menu fails
  • Upgrade from Support and Updates menu fails
  • Upgrade from Cmd Line says that I am running 2.7.2.8, but my web UI doesn’t reflect that.
2

Run as root (sudo su -l):

getamp update

3

Returns nothing, just brings up the command line again.

4

You probably need to re-add the repo as per the update guide: How to update AMP to the latest version

Either that or there is another issue with your apt repos preventing updates. Any errors when apt update is run as root?

5

The addRepo command also returns nothing. Would there be a way to uninstall AMP completely without removing any of the game data?

Edit, after running some other command to try different things

In working more on this, I was able to get in to the amp user by using su -l amp, to try to run amppinstmgr upgradeall from command line, and I got this output.

[Info/1] AMP Instance Manager v2.7.2.8 built 20/05/2026 06:54
[Info/1] Stream: Mainline / Release - built by CUBECODERS/buildbot on CCL-DEV
[Info/1] Upgrading instance ADS01
[Info/7] Downloading AMP from https:/ /cdn-downloads.c7rs.com/AMP/Mainline/20260520.1/AMP_x86_64.zip…
[Error/7] HttpRequestException
[Error/7] [0] (HttpRequestException) : Network is unreachable (cdn-downloads .c7rs.com :443)
[Error/7] at Net.Http.HttpConnectionPool.ConnectToTcpHostAsync(String host, Int32 port, HttpRequestMessage initialRequest, Boolean async, CancellationToken cancellationToken)
at Net.Http.HttpConnectionPool.ConnectAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken)
at Net.Http.HttpConnectionPool.CreateHttp11ConnectionAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken)
at Net.Http.HttpConnectionPool.AddHttp11ConnectionAsync(QueueItem queueItem)
at Net.Http.HttpConnectionPool.SendWithVersionDetectionAndRetryAsync(HttpRequestMessage request, Boolean async, Boolean doRequestAuth, CancellationToken cancellationToken)
at Net.Http.RedirectHandler.SendAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken)
at Net.Http.HttpClient.g__Core|83_0(HttpRequestMessage request, HttpCompletionOption completionOption, CancellationTokenSource cts, Boolean disposeCts, CancellationTokenSource pendingRequestsCts, CancellationToken originalCancellationToken)
at ModuleShared.Utilities.DownloadFileWithProgressAsync(String url, String filename, RunningTask task, Boolean autoRemoveTask, String UserAgent, CancellationToken ct)
[Error/7] SocketException
[Error/7] [1] (SocketException) : Network is unreachable
[Error/7] at Net.Sockets.Socket.AwaitableSocketAsyncEventArgs.CreateException(SocketError error, Boolean forAsyncThrow)
at Net.Sockets.Socket.AwaitableSocketAsyncEventArgs.ConnectAsync(Socket socket)
at Net.Sockets.Socket.ConnectAsync(EndPoint remoteEP, CancellationToken cancellationToken)
at ModuleShared.Utilities.<>c.<<-cctor>b__41_1>d.MoveNext()
at ModuleShared.Utilities.<>c.<<-cctor>b__41_1>d.MoveNext()
at Net.Http.HttpConnectionPool.ConnectToTcpHostAsync(String host, Int32 port, HttpRequestMessage initialRequest, Boolean async, CancellationToken cancellationToken)
[Error/7] Network is unreachable (cdn-downloads .c7rs.com:443)
[Warning/7] Download failed, retrying (attempt 2 of 5)…

This just keeps going and going. Now I don’t know why I am getting this error when I go to upgrade the files on the server, because I can use wget to connect to https:/ /cdn-downloads .c7rs.com/ . In fact, I was able to grab the getamp .sh file from that server, and run it as if AMP was a new install. However that errored out stating that I already had instances running, so it aborted.

6

likely an ipv6 issue on your system