System Information
| Field | Value |
|---|---|
| Operating System | Linux - Ubuntu 22.04.3 on x86_64 |
| Product | AMP ‘Decadeus’ v2.4.6.10 (Mainline) |
| Virtualization | None |
| Application | Application Deployment |
| Module | ADSModule |
| Running in Container | No |
| Current State | Indeterminate |
Problem Description
Issue
Rip from the start of my #tech-support thread on the Discord server (Discord thread link):
I am trying to create a new instance, but I am shown an error modal that says the task could not be completed. After checking the AMP_Logs for ADS01, I found the error had something to do with failing to download or unpack something:
[10:53:27] [InstanceManager:amp-zane Warning] : Non-managed instances exist, autoconfigure cannot guarentee that the configuration is valid!
[10:53:27] [InstanceManager:amp-zane Error] : Download or unpack failed. Please check your network connection and try again.
[10:53:27] [Logger:amp-zane Error] : Unzip return code was 9
[10:53:27] [Logger:amp-zane Warning] : Create Instance Failed: The core archive failed to download or unpack: Unzip return code was 9
What should I do to resolve/troubleshoot this? I know the server itself is connected to the internet as I have an instance with multiple people playing currently. Have I reconfigured my server’s network in some way? I already have 4 instances and this issue only started recently. (~1-2 months)
I am shown the same error when attempting to upgrade an/all instance(s)
I opened a thread on the #tech-support forum on the CubeCoders Discord server to see if someone could help me with my issue. Find it above (I can’t post too many links).
Things that I have tried to fix/diagnose the problem.
- Pinging cubecoders. com (times out)
- Tracerouting cubecoders. com (UDP, fails to resolve)
- Tracerouting cubecoders. com (TCP, resolves)
- Disabling IPv6
- Repeating the above 4 steps on a separate workstation on the same network (Windows PC)
- Swapping to Cloudflare DNS
- Swapping to Google DNS
- Following the troubleshooting steps outlined in Diagnosing AMP/Application startup issues
- More that I may have forgotten to include but might be in the thread
I was told by @SXon on Discord that Mike had disabled ICMP on cubecoders. com, so the ping and traceroute stuff might be/probably are extraneous.
My suspicion is that this is an ISP/router DNS issue that is out of my control without needing to ring them up. Are there any other steps that I should take to ensure that I have not messed something up with my network or AMP configuration? I’m willing to reinstall or install AMP on a new device.
Please let me know if I should provide any more information (logs, configs, etc).
Reproduction Steps
- Install AMP
- Create and upgrade instances
- Don’t create or upgrade instances for ~1 month
- Attempt to create and/or upgrade an instance
- Experience error 9 when AMP attempts to download/unpack the AMP zip (Found in ADS01 logs with
Monitoring.LogLevel=Debug)
. Thanks Mike!