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OS Name/Version: Windows 11
Product Name/Version: (Always use the full version number - not ‘Latest’) Amp Instance Manager
Problem Description:
AMP is not currently running
Your AMP instance could not be connected to, this likely means that it is not running or is otherwise not responding.
A reconnection will be automatically attempted in 10 seconds.
If you are performing your first-time setup and are seeing this page for more than a minute then something may have gone wrong with the intial setup. Please consult support in this case.
You can restart AMP manually if it has stopped by opening a command prompt and running:
ampinstmgr startall
If AMP has been recently updated, it may be necessary to restart the AMP-ADS01 service via the Services control panel (services.msc)
Still stuck?
We’re here to help! Select an option below and we’ll help you get running again.
Steps to reproduce:
Actions taken to resolve so far: I have stopped and restarted the ADS from services. I went to the command prompt and typed the command “ampinstmgr startall” after all services were stopped in services.msc. I also stopped all AMP from services, reboot the PC, and tried to restart AMP. I am still unable to open. I wants to open a web but nothing opens.
Share the output of running ampinstmgr status in CMD
[Info/1] AMP Instance Manager v2.6.1.4 built 10/04/2025 12:24
[Info/1] Stream: Mainline / Release - built by CUBECODERS/buildbot on CCL-DEV
Instance Name │ Friendly Name │ Module │ IP │ Port │ Up
───────────────────┼──────────────────┼────────────┼─────────────────┼───────┼───
←]8;;http://127.0.0.1:8080/ADS01 ←]8;; │ ADS │ ADS │ 0.0.0.0 │ 8080 │
←]8;;http://127.0.0.1:8081/JadedLady01 ←]8;; │ JadedLady │ Generic │ 127.0.0.1 │ 8081 │
Read the ADS instance’s log using:
ampinstmgr lastlog ADS01
To see why it won’t start
[22:53:59] [Core Error/7] : Missing plugin/assembly: ModuleShared (C:\AMPDatastore\Instances\ADS01\Plugins\ModuleShared\ModuleShared.dll) for
[22:53:59] [Core Error/7] : Unable to load module ADSModule: Unable to load one or more of the requested types.
Have since removed all parts of AMP Instance Manager and reinstalled. I also re-ran and ran a repair per advice on the on the website.
Sorry for the delay, but reinstalling is not a suggested troubleshooting step.
Though that should mean your ampinstmgr command line tools are up to date, in which case give things a ampinstmgr upgradeall in CMD to be sure that everything’s all up to date across the board.
I did get it to update. Now it is telling me that there is another update and my server is missing.
There has been another update since then so that makes sense. Your server most likely isn’t missing, it could be that your instances.json was corrupted somehow or something else might’ve happened.
Take a look through this guide here to ensure that your instances.json file is all safe and sound, then check the filesystem to see if your server files are there.
If that all looks fine and good, take a look through your deployment log to see if there’s anything weird there.