Startup Issue with cs:go: Application State: Unabel to run

OS Name/Version:Ubuntu 22.04.2 lts

Product Name/Version: cs:go

Problem Description:
i freshly installed a cs:go server and took an update. Update ran without a problem. After that i tried to start the Server. The error appears: Application State: Unabel to run

Output directly after download:

 Update state (0x81) verifying update, progress: 67.01 (23251283923 / 34699459197)
 Update state (0x81) verifying update, progress: 71.17 (24696920536 / 34699459197)
 Update state (0x81) verifying update, progress: 75.29 (26125378719 / 34699459197)
 Update state (0x81) verifying update, progress: 79.52 (27592902838 / 34699459197)
 Update state (0x81) verifying update, progress: 83.61 (29013084874 / 34699459197)
 Update state (0x81) verifying update, progress: 87.77 (30454738138 / 34699459197)
 Update state (0x81) verifying update, progress: 91.93 (31898092790 / 34699459197)
 Update state (0x81) verifying update, progress: 95.65 (33190835919 / 34699459197)
 Update state (0x81) verifying update, progress: 99.78 (34622876752 / 34699459197)
Success! App '740' fully installed.
quit
[09:47:34] [steamcmdplugin Info]  : SteamCMD Update successful
[09:47:52] [API:admintt Activity] : Starting the application.
[09:47:52] [Logger:admintt Warning] : Server failed to start 1/5 times...
[09:47:52] [Logger:admintt Warning] : Server failed to start 2/5 times...
[09:47:52] [Logger:admintt Warning] : Server failed to start 3/5 times...
[09:47:52] [Logger:admintt Warning] : Server failed to start 4/5 times...
[09:47:53] [Logger:admintt Warning] : Server failed to start 5/5 times...
[09:47:53] [Logger:admintt Warning] : Server failed to start 6/5 times...
[09:47:53] [Logger:admintt Warning] : Server failed to start 5 times, not restarting.
[10:03:12] [Logger Info]          : Stop requested: SIGUSR1 Recieved
[10:03:12] [Core Notice]          : AMP shutdown requested.
[10:03:12] [Core Notice]          : Stopping Application...

Tried to re run the Start sequence:

[10:07:40] [steamcmdplugin Debug] :  Update state (0x5) verifying install, progress: 81.79 (28379383645 / 34699459197)
 Update state (0x5) verifying install, progress: 86.00 (29840797803 / 34699459197)
[10:07:42] [steamcmdplugin Debug] :  Update state (0x5) verifying install, progress: 86.00 (29840797803 / 34699459197)
 Update state (0x5) verifying install, progress: 89.76 (31147248514 / 34699459197)
[10:07:44] [steamcmdplugin Debug] :  Update state (0x5) verifying install, progress: 89.76 (31147248514 / 34699459197)
 Update state (0x5) verifying install, progress: 92.30 (32026164292 / 34699459197)
[10:07:46] [steamcmdplugin Debug] :  Update state (0x5) verifying install, progress: 92.30 (32026164292 / 34699459197)
 Update state (0x5) verifying install, progress: 95.86 (33262168666 / 34699459197)
[10:07:48] [steamcmdplugin Debug] :  Update state (0x5) verifying install, progress: 95.86 (33262168666 / 34699459197)
 Update state (0x5) verifying install, progress: 99.98 (34691992899 / 34699459197)
[10:07:50] [steamcmdplugin Debug] :  Update state (0x5) verifying install, progress: 99.98 (34691992899 / 34699459197)
Success! App '740' fully installed.
[10:07:50] [steamcmdplugin Debug] : Success! App '740' fully installed.
quit
[10:07:50] [steamcmdplugin Debug] : e[1mquit
[10:07:51] [steamcmdplugin Debug] : e[0m
[10:07:52] [steamcmdplugin Info]  : SteamCMD Update successful
[10:07:52] [Logger Debug]         : Application state changed from Installing to Stopped
[10:07:52] [Logger Debug]         : Task Updating... (Updating Counter-Strike Global Offensive Dedicated Server) ended: Finished
[10:08:24] [Logger Debug]         : Login request from 10.0.5.80 for admintt
[10:08:24] [Logger Activity]      : Authentication attempt for user admintt from 10.0.5.80
[10:08:24] [Logger Debug]         : Logging in via remote auth server http://localhost:8080/...
[10:08:24] [Core Activity]        : Authentication success
[10:08:24] [Logger Debug]         : Creating new session for admintt at 10.0.5.80 (AMP_ADS_REDIR/10) API Login
[10:08:24] [Logger Debug]         : Login success from 10.0.5.80 assigned session ID 9d188495-67e4-4d97-8481-8310621288bc
[10:09:29] [Logger Debug]         : Login request from 10.0.5.80 for admintt
[10:09:29] [Logger Activity]      : Authentication attempt for user admintt from 10.0.5.80
[10:09:29] [Logger Debug]         : Logging in via remote auth server http://localhost:8080/...
[10:09:29] [Core Activity]        : Authentication success
[10:09:29] [Logger Debug]         : Creating new session for admintt at 10.0.5.80 (AMP_ADS_REDIR/10) API Login
[10:09:29] [Logger Debug]         : Login success from 10.0.5.80 assigned session ID 080f2088-ea49-42e7-a810-9d4e11426022
[10:10:59] [Logger Debug]         : Login request from 10.0.5.80 for admintt
[10:10:59] [Logger Activity]      : Authentication attempt for user admintt from 10.0.5.80
[10:10:59] [Logger Debug]         : Logging in via remote auth server http://localhost:8080/...
[10:10:59] [Core Activity]        : Authentication success
[10:10:59] [Logger Debug]         : Creating new session for admintt at 10.0.5.80 (AMP_ADS_REDIR/10) API Login
[10:10:59] [Logger Debug]         : Login success from 10.0.5.80 assigned session ID f86c51a0-cadd-483f-9b12-f8b74615ea43

thats all i got.

Steps to reproduce:

  • Install AMP like in documentation
  • Register the product
  • Setting up basic config like IP for srcds
  • Create new Instance , Start Instance & Update, Full Update & startup
  • Read logs

Actions taken to resolve so far:
Set the loglevel to 0
Downloaded tf2 (working) but i cant see it in the Serverbrowser in the lan tab.
Restart amp

Did you select the option for 32-bit dependencies during installation? You can check by looking at /root/ampsummary.log

it is aktivated:

Installation Summary:

AMP System user:                To be created
Instance Manager:               To be installed
HTTPS setup:                    No
Install Java:                   Yes
Install 32-bit libraries:       Yes
Install Docker:                 No

Turn on Debug mode for that instance and share its log of trying to start up CSGO afterwards:

the output of the log is somhow strange:

[13:47:45] [Logger Info]          : Starting AMP version 2.4.5.4 (Decadeus), built 14/07/2023 19:36
[13:47:45] [Logger Info]          : Stream: Mainline / Release - built by CUBECODERS/buildbot on CCL-DEV
[13:47:45] [Logger Info]          : Running in a VMware environment.
[13:47:45] [Logger Debug]         : Running command line: "/usr/bin/sudo -n bash -c "touch /dev/null"" from ""
[13:47:45] [Logger Warning]       : Current time zone is set to CET - It is recommended you switch to UTC+0 to avoid time-zone related issues
[13:47:45] [Logger Info]          : OS: Linux / x86_64
[13:47:45] [Logger Info]          : CPU: AMD Ryzen 9 5900X 12-Core Processor (12C/12T)
[13:47:45] [Logger Info]          : RAM: 15955MB
[13:47:45] [Logger Info]          : AMP Instance ID: 0fbd259d-e7b5-4da9-8282-6fa5f9b22be9
[13:47:45] [Core Debug]           : No MAC address found for ens33
[13:47:45] [Core Debug]           : Primary network interface node is System.Net.NetworkInformation.LinuxNetworkInterface with physical address 000C29FEB39A
[13:47:45] [Licencing Debug]      : No MAC address found for ens33
[13:47:45] [Licencing Debug]      : Primary network interface node is System.Net.NetworkInformation.LinuxNetworkInterface with physical address 000C29FEB39A
[13:47:45] [Logger Debug]         : Using remote login server http://localhost:8080/
[13:47:45] [Logger Debug]         : Starting process /usr/bin/arch
[13:47:45] [Logger Debug]         : Started process with ID 1865
[13:47:45] [Logger Debug]         : Starting process /usr/bin/lscpu
[13:47:45] [Logger Debug]         : Started process with ID 1866
[13:47:45] [Logger Debug]         : Starting process /usr/bin/ldd
[13:47:45] [Logger Debug]         : Started process with ID 1867
[13:47:45] [Logger Debug]         : Performing signature verification for srcdsModule...
[13:47:46] [Logger Debug]         : Performing signature verification for steamcmdplugin...
[13:47:46] [Logger Debug]         : Performing signature verification for RCONPlugin...
[13:47:46] [Logger Info]          : Loaded srcdsModule version 1.0.0.1 by CubeCoders Limited
[13:47:46] [Logger Info]          : Metrics publishing is enabled at udp://localhost:12820.
[13:47:46] [Logger Debug]         : Performing signature verification for FileManagerPlugin...
[13:47:46] [Logger Info]          : Loaded FileManagerPlugin by CubeCoders Limited
[13:47:46] [Logger Debug]         : Performing signature verification for EmailSenderPlugin...
[13:47:46] [Logger Info]          : Loaded EmailSenderPlugin by CubeCoders Limited
[13:47:46] [Logger Debug]         : Performing signature verification for WebRequestPlugin...
[13:47:46] [Logger Info]          : Loaded WebRequestPlugin by CubeCoders Limited
[13:47:46] [Logger Debug]         : Performing signature verification for LocalFileBackupPlugin...
[13:47:46] [Logger Debug]         : Read manifests for 0 backups.
[13:47:46] [Logger Info]          : Loaded LocalFileBackupPlugin by CubeCoders Limited
[13:47:46] [Logger Debug]         : Performing signature verification for CommonCorePlugin...
[13:47:46] [Logger Info]          : Loaded CommonCorePlugin by CubeCoders Limited
[13:47:46] [Logger Info]          : srcdsModule requests dependency steamcmdplugin...
[13:47:46] [Logger Info]          : Loaded steamcmdplugin by CubeCoders Limited
[13:47:46] [Logger Info]          : srcdsModule requests dependency RCONPlugin...
[13:47:46] [Logger Info]          : Loaded RCONPlugin by CubeCoders Limited
[13:47:46] [Logger Info]          : Licence Present: AMP Network Standard Edition
[13:47:46] [Logger Notice]        : Using keypair with fingerprint lrmthNZHc7Aby29mWATZhDWy+XjSLF1OWShOZS2HsRc=
[13:47:46] [Logger Info]          : SFTP Server started on 10.0.5.80:2227
[13:47:46] [Logger Debug]         : Using webroot: /home/amp/.ampdata/instances/s12301/WebRoot
[13:47:46] [Webserver Info]       : Websockets are enabled.
[13:47:46] [Logger Debug]         : Starting process /usr/bin/arch
[13:47:46] [Logger Debug]         : Running command line: "/usr/bin/chmod +x arch-20230801-134746.sh" from ""
[13:47:46] [Logger Debug]         : Started process with ID 1874
[13:47:46] [Logger Debug]         : Starting process /usr/bin/lscpu
[13:47:46] [Logger Debug]         : Running command line: "/usr/bin/chmod +x lscpu-20230801-134746.sh" from ""
[13:47:46] [Logger Debug]         : Started process with ID 1876
[13:47:46] [Logger Debug]         : Starting process /usr/bin/ldd
[13:47:46] [Logger Debug]         : Running command line: "/usr/bin/chmod +x ldd-20230801-134746.sh" from ""
[13:47:46] [Logger Debug]         : Started process with ID 1878
[13:47:46] [API Debug]            : Building setting specification cache...
[13:47:46] [Logger Debug]         : Setting spec cache built, 120 items added.
[13:47:46] [Logger Info]          : RouterTimer@10Hz with 2 jobs started
[13:47:46] [Logger Info]          : Webserver started on http://10.0.5.80:8084
[13:47:46] [Logger Debug]         : Scheduler timer will start in 13652ms.
[13:47:46] [Core Info]            : Checking for AMP updates...
[13:47:46] [Logger Info]          : Startup mode is StartApplication.
[13:47:46] [Logger Debug]         : Application state changed from Stopped to PreStart
[13:47:46] [Logger Debug]         : UDP logger listener started on 10.0.5.80:50160
[13:47:46] [Logger Debug]         : Starting process /home/amp/.ampdata/instances/s12301/srcds/740/srcds_linux
[13:47:46] [Logger Debug]         : Working Directory: ./srcds/740
[13:47:46] [Logger Debug]         : Arguments: -game csgo -console -usercon -ip 10.0.5.80 -port 27018 +rcon_password ********** +map de_dust +maxplayers 11 +hostname asdfasdf +sv_password ********** +sv_pure 1 +exec server.cfg +log on +game_type 0 +game_mode 1 +mapgroup mg_allclassic -maxplayers_override 11 +logaddress_add 10.0.5.80:50160
[13:47:46] [Logger Debug]         : Running command line: "/usr/bin/chmod +x srcds_linux-20230801-134746.sh" from ""
[13:47:46] [Logger Debug]         : Started process with ID 1883
[13:47:46] [Logger Debug]         : Application state changed from PreStart to Stopped
[13:47:46] [Logger Warning]       : Server failed to start 1/5 times...
[13:47:46] [Logger Debug]         : Application state changed from Stopped to PreStart
[13:47:46] [Logger Debug]         : UDP logger listener started on 10.0.5.80:45457
[13:47:46] [Logger Debug]         : Starting process /home/amp/.ampdata/instances/s12301/srcds/740/srcds_linux
[13:47:46] [Logger Debug]         : Working Directory: ./srcds/740
[13:47:46] [Logger Debug]         : Arguments: -game csgo -console -usercon -ip 10.0.5.80 -port 27018 +rcon_password ********** +map de_dust +maxplayers 11 +hostname asdfasdf +sv_password ********** +sv_pure 1 +exec server.cfg +log on +game_type 0 +game_mode 1 +mapgroup mg_allclassic -maxplayers_override 11 +logaddress_add 10.0.5.80:45457
[13:47:46] [Logger Debug]         : Running command line: "/usr/bin/chmod +x srcds_linux-20230801-134746.sh" from ""
[13:47:46] [Logger Debug]         : Started process with ID 1887
[13:47:46] [Logger Debug]         : Application state changed from PreStart to Starting
[13:47:46] [Logger Debug]         : Application state changed from Starting to Stopped
[13:47:46] [Logger Warning]       : Server failed to start 2/5 times...
[13:47:46] [Logger Debug]         : Application state changed from Stopped to PreStart
[13:47:46] [Logger Debug]         : UDP logger listener started on 10.0.5.80:54783
[13:47:46] [Logger Debug]         : Starting process /home/amp/.ampdata/instances/s12301/srcds/740/srcds_linux
[13:47:46] [Logger Debug]         : Working Directory: ./srcds/740
[13:47:46] [Logger Debug]         : Arguments: -game csgo -console -usercon -ip 10.0.5.80 -port 27018 +rcon_password ********** +map de_dust +maxplayers 11 +hostname asdfasdf +sv_password ********** +sv_pure 1 +exec server.cfg +log on +game_type 0 +game_mode 1 +mapgroup mg_allclassic -maxplayers_override 11 +logaddress_add 10.0.5.80:54783
[13:47:46] [Logger Debug]         : Running command line: "/usr/bin/chmod +x srcds_linux-20230801-134746.sh" from ""
[13:47:46] [Logger Debug]         : Started process with ID 1891
[13:47:46] [Logger Debug]         : Application state changed from PreStart to Starting
[13:47:46] [Logger Debug]         : Application state changed from Starting to Stopped
[13:47:46] [Logger Warning]       : Server failed to start 3/5 times...
[13:47:46] [Logger Debug]         : Application state changed from Stopped to PreStart
[13:47:46] [Logger Debug]         : UDP logger listener started on 10.0.5.80:43171
[13:47:46] [Logger Debug]         : Starting process /home/amp/.ampdata/instances/s12301/srcds/740/srcds_linux
[13:47:46] [Logger Debug]         : Working Directory: ./srcds/740
[13:47:46] [Logger Debug]         : Arguments: -game csgo -console -usercon -ip 10.0.5.80 -port 27018 +rcon_password ********** +map de_dust +maxplayers 11 +hostname asdfasdf +sv_password ********** +sv_pure 1 +exec server.cfg +log on +game_type 0 +game_mode 1 +mapgroup mg_allclassic -maxplayers_override 11 +logaddress_add 10.0.5.80:43171
[13:47:46] [Logger Debug]         : Running command line: "/usr/bin/chmod +x srcds_linux-20230801-134746.sh" from ""
[13:47:46] [Logger Debug]         : Started process with ID 1893
[13:47:46] [Logger Debug]         : Application state changed from PreStart to Starting
[13:47:46] [Core Info]            : AMP is up to date.
[13:47:46] [Logger Debug]         : Application state changed from Starting to Stopped
[13:47:46] [Logger Warning]       : Server failed to start 4/5 times...
[13:47:46] [Logger Debug]         : Application state changed from Stopped to PreStart
[13:47:46] [Logger Debug]         : UDP logger listener started on 10.0.5.80:60174
[13:47:46] [Logger Debug]         : Starting process /home/amp/.ampdata/instances/s12301/srcds/740/srcds_linux
[13:47:46] [Logger Debug]         : Working Directory: ./srcds/740
[13:47:46] [Logger Debug]         : Arguments: -game csgo -console -usercon -ip 10.0.5.80 -port 27018 +rcon_password ********** +map de_dust +maxplayers 11 +hostname asdfasdf +sv_password ********** +sv_pure 1 +exec server.cfg +log on +game_type 0 +game_mode 1 +mapgroup mg_allclassic -maxplayers_override 11 +logaddress_add 10.0.5.80:60174
[13:47:46] [Logger Debug]         : Running command line: "/usr/bin/chmod +x srcds_linux-20230801-134746.sh" from ""
[13:47:46] [Logger Debug]         : Started process with ID 1895
[13:47:46] [Logger Debug]         : Application state changed from PreStart to Starting
[13:47:46] [Logger Debug]         : Application state changed from Starting to Stopped
[13:47:46] [Logger Warning]       : Server failed to start 5/5 times...
[13:47:46] [Logger Debug]         : Application state changed from Stopped to PreStart
[13:47:46] [Logger Debug]         : UDP logger listener started on 10.0.5.80:48868
[13:47:46] [Logger Debug]         : Starting process /home/amp/.ampdata/instances/s12301/srcds/740/srcds_linux
[13:47:46] [Logger Debug]         : Working Directory: ./srcds/740
[13:47:46] [Logger Debug]         : Arguments: -game csgo -console -usercon -ip 10.0.5.80 -port 27018 +rcon_password ********** +map de_dust +maxplayers 11 +hostname asdfasdf +sv_password ********** +sv_pure 1 +exec server.cfg +log on +game_type 0 +game_mode 1 +mapgroup mg_allclassic -maxplayers_override 11 +logaddress_add 10.0.5.80:48868
[13:47:46] [Logger Debug]         : Running command line: "/usr/bin/chmod +x srcds_linux-20230801-134746.sh" from ""
[13:47:46] [Logger Debug]         : Started process with ID 1897
[13:47:46] [Logger Debug]         : Application state changed from PreStart to Starting
[13:47:46] [Logger Debug]         : Application state changed from Starting to Stopped
[13:47:46] [Logger Warning]       : Server failed to start 6/5 times...
[13:47:46] [Logger Warning]       : Server failed to start 5 times, not restarting.
[13:47:46] [Logger Debug]         : Application state changed from Stopped to Failed
[13:47:50] [Logger Debug]         : Login request from 10.0.5.80 for admintt
[13:47:50] [Logger Activity]      : Authentication attempt for user admintt from 10.0.5.80
[13:47:50] [Logger Debug]         : Logging in via remote auth server http://localhost:8080/...
[13:47:50] [Core Activity]        : Authentication success
[13:47:50] [Logger Debug]         : Creating new session for admintt at 10.0.5.80 (AMP_ADS_REDIR/10) API Login
[13:47:50] [Logger Debug]         : Login success from 10.0.5.80 assigned session ID 90920322-435e-4123-86e0-7706fd568767
[13:47:57] [API:admintt Activity] : Starting the application.
[13:47:57] [Logger:admintt Debug] : Application state changed from Failed to PreStart
[13:47:57] [Logger:admintt Debug] : UDP logger listener started on 10.0.5.80:48213
[13:47:57] [Logger:admintt Debug] : Starting process /home/amp/.ampdata/instances/s12301/srcds/740/srcds_linux
[13:47:57] [Logger:admintt Debug] : Working Directory: ./srcds/740
[13:47:57] [Logger:admintt Debug] : Arguments: -game csgo -console -usercon -ip 10.0.5.80 -port 27018 +rcon_password ********** +map de_dust +maxplayers 11 +hostname asdfasdf +sv_password ********** +sv_pure 1 +exec server.cfg +log on +game_type 0 +game_mode 1 +mapgroup mg_allclassic -maxplayers_override 11 +logaddress_add 10.0.5.80:48213
[13:47:57] [Logger:admintt Debug] : Running command line: "/usr/bin/chmod +x srcds_linux-20230801-134757.sh" from ""
[13:47:57] [Logger:admintt Debug] : Started process with ID 1902
[13:47:57] [Logger:admintt Debug] : Application state changed from PreStart to Starting
[13:47:58] [Logger:admintt Debug] : Application state changed from Starting to Stopped
[13:47:58] [Logger:admintt Warning] : Server failed to start 7/5 times...
[13:47:58] [Logger:admintt Warning] : Server failed to start 5 times, not restarting.
[13:47:58] [Logger:admintt Debug] : Application state changed from Stopped to Failed

That is a lot of output right now. The strange thing is that AMP does 7/5 restarts.

As the amp user - can you find this file (it’s located in the instances directory) and execute it please?

do i have to reset the password? Bc the ones i set doesnt work

You switch to the amp user by starting out as root and running su -l amp

ther seems to be a missinb lib:

amp@ttamp:~/.ampdata/instances/s12301$ ./srcds_linux-20230801-134757.sh
LD_LIBRARY_PATH=/home/amp/.ampdata/instances/s12301/srcds/740/bin:/home/amp/.ampdata/instances/s12301/srcds/740:/home/amp/.ampdata/instances/s12301/srcds/740/bin:./:/opt/cubecoders/amp/:./
Failed to open libtier0.so (/home/amp/.ampdata/instances/s12301/srcds/740/bin/libgcc_s.so.1: version `GCC_7.0.0' not found (required by /lib32/libstdc++.so.6))
amp@ttamp:~/.ampdata/instances/s12301$

Try running apt install gcc as root.

tried it. Same Error message. I also tried to install gcc-7

ive had this issue its looking for the ip address to link to this has to be set here other wise it fails to start

has to be your ip
image
cannot use any so 192.168.X.Xxx or wan ip

Can you try using Docker mode please?

Edit: Have you installed custom system libraries at any point in the past? How ‘clean’ is your OS installation?

Do you guys still discuss my Problem? I installed a freshly Ubuntu 22.04 lts Version. No extra pkgs installed. Only SSH

That previous message was aimed at you @Tobias_Kuehn :slight_smile:

how do i enable docker mode?

  1. From SSH/Terminal run sudo su -l
  2. Run bash <(wget -qO- getamp.sh) installDocker
  3. Reboot Linux

Thank you for your Answer. I installed a second instance on a different virtual machine with Ubuntu 20.04 and cs:go is working from scratch. I will try the docker mode at the VM with 22.04. I think that there are some repo changes in 22.04. @CubeCoder maybe you should dig into this problem a little deeper. I will give you some info about the Test with docker

Edit:

So i have tested the docker mode and it is running right now. But the problem is that i would run AMP in an VM. So putting Gameservers in Docker inside a VM isnt very suitable for me. Do you guys need any more information from ubuntu 22.04?

For any users who are finding that Source based games such as CSGO won’t start on Debian 12 or newer versions of Ubuntu, find bin/libgcc_s.so.1 in your instances data under the srcds directory and rename it to libgcc_s.so.1.old - the server should then start as normal.

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