No active users on Ark SE

Technical Support
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1

OS Name/Version: Ubuntu 24.04.2

Product Name/Version: AMP Release “Phobos” v2.6.1.6

Problem Description:

I created an ark server and noticed that even when me and my friends connects on the server, the dashboard still shows no active users. I saw a ticket on satisfactory same issue but the answer was about the fact that satisfactory doesn’t show join/leave messages on the console, but it’s not the case for ark, I can see those messages in the console.

Console (in french in my case):

10:53:15
2025.05.27_08.53.10: Ileskatari a rejoint le serveur
 
 
10:53:25
2025.05.27_08.53.24: Ileskatari a quitt? le serveur

Dashboard during the connection:

image
image1798×299 21.2 KB

Steps to reproduce:

  • Create an ark server.
  • Join the server.
  • Watch the dashboard.

Actions taken to resolve so far:

  • Enabled option to show players connection/disconnection in the console
2

It’s because your server language is French. I will add the French regex to the template

3

Clearly the logging doesn’t like accented vowels lol

4

Oh, ok I understand better now why I saw no such tickets. I suppose you guys only push updates after several addons/corrections so how much time should be left before the update shows up ? Should I consider switching my server language to eng ?

5

Template can be updated whenever, they don’t depend on AMP updates

6

so do i just need to upgrade my instance or update a file, smth like this ?

7

Sure, once I get around to updating the template…

Section 4 here: How to update AMP to the latest version

1 Like
8

Thank you very much, I’ll try this later, just in case I would like to signal that the same issue is encountered in scheduled tasks (when player write in chat and so on…), should be related with the regex issue.

Have a great day !

9

Template has now been updated

10

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