First time user: Amp refuses to run

Technical Support Installation Support
1

OS Name/Version: Windows 11 Pro 23H2

Product Name/Version: AMP Instance Manager 2.6.1.6

Problem Description:

Hi there! I’ve been trying to get AMP to work on my home server but it refuses to work. Everytime i try to boot anything up it doesn’t want to. The default ADS-01 doesn’t work, creating a new instance also doesn’t work. I’ve tried re-installing AMP multiple times, the ‘upgradeall’ command didn’t help either. If I look at the services tab in Windows it seems to run for a millisecond and instantly shut itself off again. I’ve tried many different things and I’ve run out of ideas. Anybody know the solution? many thanks in advance.

Steps to reproduce:

  • Step 1 Install AMP
  • Step 2 Attemp to run first instance it creates

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Actions taken to resolve so far:

  • Reinstall AMP Multiple Times
  • Start AMP-ADS01 manually through services.msc
  • upgradeall command
2

You’ll want to check the AMP logs using ampinstmgr lastlog ADS01 to see what’s happening

3

Hi, thanks for replying to my post. The lastlog is simply the following:

09:53:17] [Core Info/1] : Starting AMP version 2.6.1.6 (Phobos), built 21/04/2025 13:43
[09:53:17] [Core Info/1] : Stream: Mainline / Release - built by CUBECODERS/buildbot on CCL-DEV
[09:53:17] [Core Info/1] : Loading configuration from provisionargs.kvp…
[09:53:17] [Core Warning/1] : Current time zone is set to W. Europe Standard Time - It is recommended you switch to UTC+0 to avoid time-zone related issues
[09:53:18] [Core Info/1] : OS: Windows / x86_64
[09:53:18] [Core Info/1] : CPU: Intel(R) N100 (4C/4T)
[09:53:18] [Core Info/1] : RAM: 16124MB
[09:53:18] [Core Info/1] : AMP Instance ID: (blank not sure if this is sensitive or not)
[09:53:18] [Core Info/1] : Performing first-time setup for this instance, please wait…
[09:53:18] [Loader Info/1] : Loaded ADSModule version 2.6.1.6 by CubeCoders Limited
[09:53:19] [Loader Info/1] : Loaded FileManagerPlugin by CubeCoders Limited
[09:53:19] [Loader Info/1] : Loaded EmailSenderPlugin by CubeCoders Limited
[09:53:19] [Loader Info/1] : Loaded WebRequestPlugin by CubeCoders Limited
[09:53:19] [Loader Info/1] : Loaded CommonCorePlugin by CubeCoders Limited
[09:53:19] [Loader Info/1] : ADSModule requests dependency InstanceManagerPlugin…
[09:53:19] [Loader Info/1] : Loaded InstanceManagerPlugin by CubeCoders Limited
[09:53:19] [Loader Info/1] : ADSModule requests dependency SystemUserManagerPlugin…
[09:53:19] [Loader Info/1] : Loaded SystemUserManagerPlugin by CubeCoders Limited
[09:53:19] [Core Info/1] : AMP has completed its first time setup. Saving settings and shutting down.

That seems fine to me, but it just doesn’t want t boot up or show anything on the ip it sets.

when i start it up through cmd and check its status its off.

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4

Weird, run through this uninstall guide, then reinstall.
https://discourse.cubecoders.com/t/how-to-uninstall-amp/2273
Mainly to make sure that there isn’t anything weird left over from the previous installs you had.

5

I’ve followed the steps and reinstalled using the ‘typical’ option in the installer. Sadly did not help, its the same case.

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Also, since the reinstall the AMP service in services.msc has disappeared now too, don’t know if that is supposed to happen or not but that might narrow it down.

6

Did you reboot after uninstalling, before you installed AMP again?

7

I didn’t. Uninstalled and reinstalled again now with a reboot. The AMP-ADS01 service has appeared again in services.msc but still same issue, it doesn’t appear to run. When i want to manually do it i get this error:

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8

When you open the desktop instance manager, do you see the ADS instance in there?

9

Yes, i see the instance :slight_smile:

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10

What happens if you right click the line with the ADS and press start? (or there may be a start button at the bottom)

11

When i right click and press start, it takes me to this screen where it will stay on forever

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12

Let’s check the ampinstmgr lastlog ADS01 again, see if there’s anything different now that it’s started a few more times.
If it has the same message I think I might have an idea

13

Hmmm… it turned into this now

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Though i dont start it in an elevated command prompt

14

Have you disabled UAC on your system?

15

Yes, I turned it back on to test but this did not help viewing the last log gives the same error

[15:10:11] [Core Info/7] : Starting AMPService version 2.6.1.6 (Phobos), built 21/04/2025 13:45
[15:10:11] [Core Info/7] : Stream: Mainline / Release - built by CUBECODERS/buildbot on CCL-DEV
[15:10:11] [Core Fatal/7] : AMPService cannot be run root/admin.

16

You’ll need to completely uninstall AMP, enable UAC, reboot! then reinstall again.

If you disable UAC you’ll immediately kill AMP.