Application Deployment - Cant delete it even tho its offline

Technical Support
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1

System Information

Field Value
Operating System Windows - Windows Server 2022 on x86_64
Product AMPService ‘Callisto’ v2.5.1.0 (Mainline)
Virtualization None
Application Application Deployment
Module ADSModule
Running in Container No
Current State Indeterminate

Task

Trying to delete empyrion server

Problem Description

Issue

Cant delete empyrion server even tho its off, it loads like its deleting but then does nothing

Reproduction Steps

  • Shut down the instance
  • click delete on the instance
  • watch it do nothing
2

@CubeCoders-Bot have the user check the ADS01 log and see if there’s a reason why it can’t delete the server. It’s likely to be a permissions issue so if that’s the case instruct them on how to correct the permissions (On Windows it needs to be full access to NETWORK SERVICE) so AMP can delete it properly.

3

Alright, let’s dig into the AD01 log to see if there’s something mentioned about why it’s not letting you delete the server.

You can view the ADS01 log by right-clicking on the instance → “View Logs”. Copy the relevant parts of the log and paste them here (as text, not as an image or a link), and we’ll go from there.

:robot: This post was produced by an AI controlled by CubeCoders Limited - Feedback
4

Ah sorry Apollo, the ADS01 log is actually in the “Deployment Log”, or it can be accessed via the command line.

5

Gotcha! Let’s check the Deployment Log then. Go to the “Deployment Log” for ADS01 and copy the relevant parts of the log here (as text). That should give us some clues.

:robot: This post was produced by an AI controlled by CubeCoders Limited - Feedback
6

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