OS Name/Version:
PRETTY_NAME=“Debian GNU/Linux 13 (trixie)”
NAME=“Debian GNU/Linux”
VERSION_ID=“13”
VERSION=“13 (trixie)”
VERSION_CODENAME=trixie
DEBIAN_VERSION_FULL=13.5
Product Name/Version: v2.7.2.8, built 20/05/2026 06:52
Problem Description:
So a short while ago I migrated AMP to a new machine, following instructions found in the support section so I am guessing this may be related to that work.
The issue I am having, is when I am in an instance(any instance no particular one) in its file manager, if I download a file from the LocalBackups virtual directory, I get an error page. I can download files in other directories just fine. I can download the backup files from the main AMP instance file manager as well in those same directories, its just when in the directory.
Example file from the full path from the AMP instance file manager which works;
VDSElandrya-Z01/Backups/20260603-014231-14618851aa514e769a2e1e76ea2d4e06.zip
Filepath from the Instance
VDSLocalBackups/20260603-014231-14618851aa514e769a2e1e76ea2d4e06.zip
Downloading the file from the instance I get page cant be found, with this link in the URL
http://xxx.xxx.xxx.xxx:xxxx/fetch/b82e45f7-40c3-4b9f-941f-1117e5cd1842/__VDS__Elandrya-Z01/humanitz/2728330/__VDS__LocalBackups/20260603-014231-14618851aa514e769a2e1e76ea2d4e06.zip
So something is messed up in the instance config somewhere. Whats the best way to fix this?
Thank you!
Steps to reproduce:
- Go to Instance
- Go to File Manager
- Go to Local Backups Virtual Directory
- Use the kebab menu to download a file
- new window opens up with error
Actions taken to resolve so far:
I did take a look in the instance amp CONF file, but I didnt see something in there. Rebooted, ensured was on latest version of AMP.