OS Name/Version: Windows 10 Home 21H2
Product Name/Version: AMP version 2.4.0.8 (Halimede)
Problem Description:
I’ve created a new instance then copied the world folder from one PC to another. Then I used the AMP configuration panel to update all the settings. Everything seemed ok until I tried to open a different instance. I got an error but I cant remember what it was. I then closed AMP but when I now try to open it it wont connect. I have treid to repair it but no luck.
Have you checked its logs? AMP will need reactivating after being moved.
Hi Mike. The last log is at 12:29. When I try to start I get
127.0.0.1 refused to connect.
Show me the log excerpt. That’s not log output you’ve shown me there.
Ive been able to access the application management panel but I cant start an instance because I dont own it. Here is the latest log.
[13:29:00] [FileManager:admin Activity] : Uploaded file __VDS__ADS01/AMP_Logs/AMPLOG 2022-10-24 13-23-53.log (API mode)
[13:23:53] [Program Info] : Starting AMP version 2.4.0.8 (Halimede), built 10/10/2022 21:18
[13:23:53] [Program Info] : Stream: Mainline (Release) - built by CUBECODERS/buildbot on CCL-DEV
[13:23:53] [Program Info] : OS: Windows / x86_64
[13:23:53] [Program Info] : CPU: 12th Gen Intel(R) Core(TM) i9-12900 (16C/24T)
[13:23:53] [Program Info] : AMP Instance ID: 04d4ae31-b8aa-45c8-8b3a-2b1cd115ae34
[13:23:53] [ModuleLoader Warning] : Assembly Newtonsoft.Json was loaded for via fallback handler, check plugin dependencies.
[13:23:53] [Core Info] : Loaded ADSModule version 1.0.0.0 by CubeCoders Limited
[13:23:53] [ModuleLoader Info] : Loaded FileManagerPlugin version 1.0.0.0 by CubeCoders Limited
[13:23:53] [ModuleLoader Info] : Loaded EmailSenderPlugin version 1.0.0.0 by CubeCoders Limited
[13:23:53] [ModuleLoader Info] : Loaded WebRequestPlugin version 1.0.0.0 by CubeCoders Limited
[13:23:53] [ModuleLoader Info] : Loaded LocalFileBackupPlugin version 1.0.0.0 by CubeCoders Limited
[13:23:53] [ModuleLoader Info] : Loaded CommonCorePlugin version 1.0.0.0 by CubeCoders Limited
[13:23:53] [Core Info] : ADSModule requests dependency InstanceManagerPlugin...
[13:23:53] [ModuleLoader Info] : Loaded InstanceManagerPlugin version 1.0.0.0 by CubeCoders Limited
[13:23:53] [Core Info] : ADSModule requests dependency SystemUserManagerPlugin...
[13:23:53] [ModuleLoader Info] : Loaded SystemUserManagerPlugin version 1.0.0.0 by CubeCoders Limited
[13:23:53] [FeatureManager Info] : Loaded steamcmdplugin version 1.0.0.0 by CubeCoders Limited
[13:23:53] [ADS Info] : Metrics server started OK on port 12820
[13:23:53] [System Info] : Updating remote source CubeCoders/AMPTemplates
[13:23:54] [FileManager Notice] : Using keypair with fingerprint orinuH+8+o42yKIv95NmEE6kO8QwM4P2DR6rpLNkPZc=
[13:23:54] [ModuleLoader Info] : SFTP Server started on 0.0.0.0:2223
[13:23:54] [WebServer Info] : Websockets are enabled.
[13:23:54] [Core Info] : Webserver started on http://0.0.0.0:8080
[13:23:54] [WebServer Warning] : RouterTimer@10Hz with 2 jobs started
[13:23:54] [System Info] : Checking for AMP updates...
[13:23:54] [System Info] : AMP is up-to-date.
[13:23:54] [Core:Anonymous Warning] : Access denied: You do not have permission to use this method (GSMyAdmin.WebServer.GetActiveAMPSessions) at this time. This method requires the Session.LoggedIn permission. (Origin: 127.0.0.1)
[13:24:00] [System:admin Error] : You cannot start instances you do not own as a non-root user. You are Steve and this instance belongs to NETWORK SERVICE.
[13:24:00] [System:admin Error] : Do not attempt to change the owner of an instance, this will damage your installation. Switch to the correct user and try again.
[13:25:12] [FileManager:admin Activity] : Downloaded file __VDS__ADS01/AMP_Logs/AMPLOG 2022-09-27 00-00-00.log (API mode)
[13:25:25] [FileManager:admin Activity] : Downloaded file __VDS__ADS01/AMP_Logs/AMPLOG 2022-10-24 13-23-53.log (API mode)
[13:26:28] [System:admin Error] : You cannot start instances you do not own as a non-root user. You are Steve and this instance belongs to NETWORK SERVICE.
[13:26:28] [System:admin Error] : Do not attempt to change the owner of an instance, this will damage your installation. Switch to the correct user and try again.
[13:26:35] [FileManager:admin Activity] : Downloaded file __VDS__ADS01/AMP_Logs/AMPLOG 2022-10-24 13-23-53.log (API mode)
[13:28:19] [System:admin Error] : You cannot start instances you do not own as a non-root user. You are Steve and this instance belongs to NETWORK SERVICE.
[13:28:19] [System:admin Error] : Do not attempt to change the owner of an instance, this will damage your installation. Switch to the correct user and try again.
[13:28:43] [FileManager:admin Activity] : Downloaded file __VDS__ADS01/AMP_Logs/AMPLOG 2022-10-24 13-23-53.log (API mode)
[13:31:53] [FileManager:admin Activity] : Downloaded file __VDS__ADS01/AMP_Logs/AMPLOG 2022-10-24 13-23-53.log (API mode)
ADS isn’t running as a service, so it can’t start instances that were originally running as services.
Ok. But when it was running as a service I got the 127.0.0.1 refused to connect. error. How do I get it running as a service again. Apologies for not understanding this fully
Reboot the system after changing it to run as a service again. Check the logs if it fails to be accessible.
Sorry Mike. How do I change it to run as a service. I am no longer getting the screen that gives that option
You have to make sure ADS is shut down first. You can make sure AMP is fully stopped by doing ampinstmgr stopall on the command line.
Ok. AMP shut down. ADS set as a service. Now Im just getting the AMP panel but its blank. Here is the latest log
[13:54:41] [Program Info] : Starting AMP version 2.4.0.8 (Halimede), built 10/10/2022 21:18
[13:54:41] [Program Info] : Stream: Mainline (Release) - built by CUBECODERS/buildbot on CCL-DEV
[13:54:41] [Program Info] : OS: Windows / x86_64
[13:54:41] [Program Info] : CPU: 12th Gen Intel(R) Core(TM) i9-12900 (16C/24T)
[13:54:41] [Program Info] : AMP Instance ID: 04d4ae31-b8aa-45c8-8b3a-2b1cd115ae34
[13:54:41] [ModuleLoader Warning] : Assembly Newtonsoft.Json was loaded for via fallback handler, check plugin dependencies.
[13:54:41] [Core Info] : Loaded ADSModule version 1.0.0.0 by CubeCoders Limited
[13:54:41] [ModuleLoader Info] : Loaded FileManagerPlugin version 1.0.0.0 by CubeCoders Limited
[13:54:41] [ModuleLoader Info] : Loaded EmailSenderPlugin version 1.0.0.0 by CubeCoders Limited
[13:54:41] [ModuleLoader Info] : Loaded WebRequestPlugin version 1.0.0.0 by CubeCoders Limited
[13:54:41] [ModuleLoader Info] : Loaded LocalFileBackupPlugin version 1.0.0.0 by CubeCoders Limited
[13:54:41] [ModuleLoader Info] : Loaded CommonCorePlugin version 1.0.0.0 by CubeCoders Limited
[13:54:41] [Core Info] : ADSModule requests dependency InstanceManagerPlugin...
[13:54:41] [ModuleLoader Info] : Loaded InstanceManagerPlugin version 1.0.0.0 by CubeCoders Limited
[13:54:41] [Core Info] : ADSModule requests dependency SystemUserManagerPlugin...
[13:54:41] [ModuleLoader Info] : Loaded SystemUserManagerPlugin version 1.0.0.0 by CubeCoders Limited
[13:54:41] [FeatureManager Info] : Loaded steamcmdplugin version 1.0.0.0 by CubeCoders Limited
[13:54:41] [ADS Info] : Metrics server started OK on port 12820
[13:54:41] [System Info] : Updating remote source CubeCoders/AMPTemplates
[13:54:42] [FileManager Notice] : Using keypair with fingerprint orinuH+8+o42yKIv95NmEE6kO8QwM4P2DR6rpLNkPZc=
[13:54:42] [ModuleLoader Info] : SFTP Server started on 0.0.0.0:2223
[13:54:42] [WebServer Info] : Websockets are enabled.
[13:54:42] [WebServer Warning] : RouterTimer@10Hz with 2 jobs started
[13:54:42] [Core Info] : Webserver started on http://0.0.0.0:8080
[13:54:42] [System Info] : Checking for AMP updates...
[13:54:42] [System Info] : AMP is up-to-date.
[13:54:42] [Core:Anonymous Warning] : Access denied: You do not have permission to use this method (GSMyAdmin.WebServer.GetActiveAMPSessions) at this time. This method requires the Session.LoggedIn permission. (Origin: 127.0.0.1)
[13:54:42] [Core:Anonymous Warning] : Access denied: You do not have permission to use this method (GSMyAdmin.WebServer.GetActiveAMPSessions) at this time. This method requires the Session.LoggedIn permission. (Origin: 127.0.0.1)
[13:54:42] [Core:Anonymous Warning] : Access denied: You do not have permission to use this method (GSMyAdmin.WebServer.GetActiveAMPSessions) at this time. This method requires the Session.LoggedIn permission. (Origin: 127.0.0.1)
[13:55:11] [System:admin Error] : You cannot start instances you do not own as a non-root user. You are Steve and this instance belongs to NETWORK SERVICE.
[13:55:11] [System:admin Error] : Do not attempt to change the owner of an instance, this will damage your installation. Switch to the correct user and try again.
Show me the contents of the support tab in your ADS instance please?
I no longer get the AMP panel. Its now giving me the error
127.0.0.1 refused to connect.
How did you move the instance exactly? Sounds like you’ve killed your installation in the attempt.
I created a new instance.
Configured it using the panel.
Dragged the world into the instance folder
Used the server settings to scan for the new Level Name.
Started the server.
Logged in to check and all seemed fine.
Then tried to log into the other servers and got the error.
Restarted the PC and nothing.
Contacted support and started chatting to you.
I have removed ADS as a service again and Im able to access the panel once more. This is whats in the support tab
Diagnostics Data
OS Windows
Platform Microsoft Windows 10 Home
System Type x86_64
Virtualization None
Module ADSModule
Loaded Plugins FileManagerPlugin, EmailSenderPlugin, WebRequestPlugin, LocalFileBackupPlugin, CommonCorePlugin
Application Name AMP
Application Version 2.4.0.8
Release Stream Release
Build Date 10/10/2022 21:18
InstanceID 04d4ae31-b8aa-45c8-8b3a-2b1cd115ae34
Last Executable
Last Arguments
Last Process ID -1
If you used Windows Explorer to move the files around then this destroys the permissions. Only use AMPs built in SFTP to move files around. Delete the instance and start again with a fresh one, using SFTP to move the files in.
I removed that instance a while ago when this first happened but the problem logging in still remains. If I install ADS as a service via the AMP instance Manager I get the 127.0.0.1 refused to connect. error. If I remove it as a service I can access the AMP but I cant start any instances. 
Once you set it to be a service you need to reboot.
Done that a few times now and it doesn’t fix it
And what does the log file say? You can find them in C:\AMPDatastore\instances\ADS01\AMP_Logs (assuming the datastore is on C:)