ADS lost running instances and users after resetlogin of ADS01

Mike_Gracy · 20 November 2024 18:52

OS Name/Version: Ubuntu 20.04 LTS

Product Name/Version: AMP Instance Manager v2.6.0.4 built 06/11/2024 22:39

Problem Description: While doing normal system updates, this required the restart of the ampinstmgr.service via systemctl (handled automatically by the apt-get process).
Later when attempting to login with the user/password stored in my password manager, I couldn’t. So, following the instructions from Knowledge Base page, I executed:
ampinstmgr resetlogin ADS01
After restart of the application, the instances were no longer listed and all other users were gone.
Captured from console:

amp@buddha:~$ ampinstmgr resetlogin ADS01
[Info/1] AMP Instance Manager v2.6.0.4 built 06/11/2024 22:39
[Info/1] Stream: Mainline / Release - built by CUBECODERS/buildbot on CCL-DEV
Please enter value for Username
>admin

Please enter value for Password
>**********************

Please confirm value for Password
>**********************

[Info/1] Stopping Instance: 'ADS01'
[Info/1] Stopping instance ADS01...
[Info/1] Requesting soft-stop...
[Info/1] Waiting for instance to stop...
[Info/8] Instance was shut down gracefully.
[Info/8] Instance ADS01 has stopped.
[07:30:49] [Core Info/1]          : Starting AMP version 2.5.1.8 (Callisto), built 17/09/2024 12:32
[07:30:49] [Core Info/1]          : Stream: Mainline / Release - built by CUBECODERS/buildbot on CCL-DEV
[07:30:49] [Core Warning/1]       : Current time zone is set to PST - It is recommended you switch to UTC+0 to avoid time-zone related issues
[07:30:49] [Core Info/1]          : OS: Linux / x86_64
[07:30:49] [Core Info/1]          : CPU: AMD Ryzen 5 5600G (6C/12T)
[07:30:49] [Core Info/1]          : RAM: 63657MB
[07:30:49] [Core Info/1]          : AMP Instance ID: c0182da1-468a-457d-a2be-d7896ee8e792
[07:30:49] [Licencing Error/1]    : Unable to load licence for AMP Professional Edition - NoMatchingMachineId
[07:30:50] [Loader Info/1]        : Loaded ADSModule version 1.0.0.0 by CubeCoders Limited
[07:30:50] [Loader Info/1]        : Loaded FileManagerPlugin by CubeCoders Limited
[07:30:50] [Loader Info/1]        : Loaded EmailSenderPlugin by CubeCoders Limited
[07:30:50] [Loader Info/1]        : Loaded WebRequestPlugin by CubeCoders Limited
[07:30:50] [Loader Info/1]        : Loaded CommonCorePlugin by CubeCoders Limited
[07:30:50] [Loader Info/1]        : ADSModule requests dependency InstanceManagerPlugin...
[07:30:50] [InstanceManager Error/1] : Failed to read instance data
[07:30:50] [Core Error/1]         : JsonReaderException
[07:30:50] [Core Error/1]         : [0] (JsonReaderException) : Error reading JObject from JsonReader. Current JsonReader item is not an object: String. Path '[0].AMPVersion', line 26, position 27.
[07:30:50] [Core Error/1]         :   at Newtonsoft.Json.Linq.JObject.Load (Newtonsoft.Json.JsonReader reader, Newtonsoft.Json.Linq.JsonLoadSettings settings)
  at Newtonsoft.Json.Linq.JObject.Load (Newtonsoft.Json.JsonReader reader)
  at InstanceManagerPlugin.LocalInstanceManager+VersionObjectConverter.ReadJson (Newtonsoft.Json.JsonReader reader, Type objectType, Object existingValue, Newtonsoft.Json.JsonSerializer serializer)
  at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.DeserializeConvertable (Newtonsoft.Json.JsonConverter converter, Newtonsoft.Json.JsonReader reader, Type objectType, Object existingValue)
  at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.SetPropertyValue (Newtonsoft.Json.Serialization.JsonProperty property, Newtonsoft.Json.JsonConverter propertyConverter, Newtonsoft.Json.Serialization.JsonContainerContract containerContract, Newtonsoft.Json.Serialization.JsonProperty containerProperty, Newtonsoft.Json.JsonReader reader, Object target)
  at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.PopulateObject (Object newObject, Newtonsoft.Json.JsonReader reader, Newtonsoft.Json.Serialization.JsonObjectContract contract, Newtonsoft.Json.Serialization.JsonProperty member, String id)
  at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.CreateObject (Newtonsoft.Json.JsonReader reader, Type objectType, Newtonsoft.Json.Serialization.JsonContract contract, Newtonsoft.Json.Serialization.JsonProperty member, Newtonsoft.Json.Serialization.JsonContainerContract containerContract, Newtonsoft.Json.Serialization.JsonProperty containerMember, Object existingValue)
  at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.CreateValueInternal (Newtonsoft.Json.JsonReader reader, Type objectType, Newtonsoft.Json.Serialization.JsonContract contract, Newtonsoft.Json.Serialization.JsonProperty member, Newtonsoft.Json.Serialization.JsonContainerContract containerContract, Newtonsoft.Json.Serialization.JsonProperty containerMember, Object existingValue)
  at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.PopulateList (Collections.IList list, Newtonsoft.Json.JsonReader reader, Newtonsoft.Json.Serialization.JsonArrayContract contract, Newtonsoft.Json.Serialization.JsonProperty containerProperty, String id)
  at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.CreateList (Newtonsoft.Json.JsonReader reader, Type objectType, Newtonsoft.Json.Serialization.JsonContract contract, Newtonsoft.Json.Serialization.JsonProperty member, Object existingValue, String id)
  at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.CreateValueInternal (Newtonsoft.Json.JsonReader reader, Type objectType, Newtonsoft.Json.Serialization.JsonContract contract, Newtonsoft.Json.Serialization.JsonProperty member, Newtonsoft.Json.Serialization.JsonContainerContract containerContract, Newtonsoft.Json.Serialization.JsonProperty containerMember, Object existingValue)
  at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.Deserialize (Newtonsoft.Json.JsonReader reader, Type objectType, Boolean checkAdditionalContent)
  at Newtonsoft.Json.JsonSerializer.DeserializeInternal (Newtonsoft.Json.JsonReader reader, Type objectType)
  at Newtonsoft.Json.JsonSerializer.Deserialize (Newtonsoft.Json.JsonReader reader, Type objectType)
  at Newtonsoft.Json.JsonConvert.DeserializeObject (String value, Type type, Newtonsoft.Json.JsonSerializerSettings settings)
  at Newtonsoft.Json.JsonConvert.DeserializeObject[T] (String value, Newtonsoft.Json.JsonSerializerSettings settings)
  at InstanceManagerPlugin.LocalInstanceManager.GetLocalInstances (String AlternateDefsPath)
[07:30:50] [Loader Info/1]        : Loaded InstanceManagerPlugin by CubeCoders Limited
[07:30:50] [Loader Info/1]        : ADSModule requests dependency SystemUserManagerPlugin...
[07:30:50] [Loader Info/1]        : Loaded SystemUserManagerPlugin by CubeCoders Limited
[07:30:50] [Core Info/1]          : -configonly specified or activation performed. Saving settings and shutting down. This is perfectly normal.
[Info/8] Waiting for AMP instance to start...
[Notice/8] AMP instance ADS01 is now running.

I was able to login and resetup my 2FA afterward. It was after that I realized everything was gone.

Steps to reproduce:

Step 1 apt-get update
Step 2 apt-get upgrade, allowing ampinstmgr to be restarted if necessary
Step 3 Attempt to login into web portal and fail
Step 4 Reset password per Knowledge Base article and let it restart
Step 5 Observe output posted above

Actions taken to resolve so far: None. I stopped at that point, did research and decided to file this ticket.

ThePotatoKing · 20 November 2024 19:01

Check the disk space on the machine, missing user/instance data can sometimes indicate that AMP was unable to save the data to the disk

Mike_Gracy · 20 November 2024 21:42

Thanks PotatoKing, but disk space isn’t an issue:

amp@buddha:~$ df -h .
Filesystem      Size  Used Avail Use% Mounted on
/dev/md128      901G  105G  705G  13% /

I should also note that my Rust server is still running, that was never stopped during the password reset or any of the apt updates. I can still connect to it.
It is a private server, so no one is really playing on it. I use it to test things and look at new updates with out constantly getting ganked. The only thing is that it has a fair amount of customization added to it (plugins), so recreating it would be a real hassle at this point.

ThePotatoKing · 20 November 2024 23:07

The instances aren’t lost then, they just aren’t showing. Your ADS seems out of date, so follow this guide to make sure that everything’s all up to speed:
https://discourse.cubecoders.com/t/how-to-update-amp-to-the-latest-version/2297
If the instances still don’t show after that, then copy and restore one of the old instances.json files under /home/amp/.ampdata as the amp Linux user

Mike_Gracy · 21 November 2024 00:11

Thanks, that did it. I didn’t realize it was that far behind. I just updated all of them.
I would think that at least the ADS01 version would autoupdate when the .deb was updated.

ThePotatoKing · 21 November 2024 00:22

The instances and the ampinstmgr package are updated separately.
You can update everything all in one go with getamp update

system · 21 December 2024 00:23

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