WinScp keep showing access denied when connecting my instance

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OS Name/Version: Ubuntu 22.04/ Windows 11

Product Name/Version: AMP Callisto 2.5.0, and WinScp

Problem Description:

I can’t access SFTP through WinSCP, keep saying:

the server unexpectedly closed

or when I put in the password it says

Access denied

Steps to reproduce:

  • First put in the the IP, port, and username
  • Press connect and put in the password. It will say access denied and put in the same password multiple times
  • Eventually it will say The server unexpectedly closed.

Actions taken to resolve so far:

  • Tried FireZilla
  • ran ampinstmgr --nocache updateall
  • re-setted my password from a numerical number to just alphabets.
  • Checked the status of amp ampinstmgr status

Everything looks fine, but the sftp. Also, the amp is running on Linux Ubuntu 22.04 and I access the amp control panel through my main PC which has Windows 11.

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