OS Name/Version: Windows Server 2019 Standard
Product Name/Version: AMP Release “Decadeus” (v2.4.6.6, built 05/10/2023 11:56)
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┃ Key ┃ Value ┃
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┃ Operating System ┃ Windows - Windows Server 2019 on x86_64 ┃
┃ Product ┃ AMPService 'Decadeus' v2.4.6.6 (Mainline) ┃
┃ Virtualization ┃ None ┃
┃ Application ┃ Application Deployment ┃
┃ Module ┃ ADSModule ┃
┃ Running in Container ┃ No ┃
┃ Current State ┃ Indeterminate ┃
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Problem Description: We host a Ark: Survival Ascended server and when it crashes, the panel will does not start the server back up correctly. I can share more logs if need be.
I removed a large portion of the logs because it spams the same “Slow response” and “Slow method invocation” message and it’s too big to post in here.
[00:00:00] [Logger:jack404 Info] : Rollover from previous log file: AMP_Logs\AMPLOG 2023-11-10 00-00-00.log
[00:00:00] [FileBackup Activity] : Creating Backup: Scheduled Backup
[01:43:00] [Core Info] : Checking for AMP updates...
[01:43:00] [Core Info] : AMP is up to date.
[07:43:00] [Core Info] : Checking for AMP updates...
[07:43:00] [Core Info] : AMP is up to date.
[08:25:27] [Generic:jack404 Warning] : The application stopped unexpectedly. Exit code 3
[08:25:27] [Generic:jack404 Warning] : Application failed to start 0 times, not restarting.
[10:01:11] [Core Activity] : Authentication attempt for user jack404 from 127.0.0.1
[10:01:13] [Core Activity] : Authentication success
[10:01:26] [API:jack404 Activity] : Updating the application.
CPID: 8064
Redirecting stderr to 'C:\AMPDatastore\Instances\Gr8Server01\ark-sa\logs\stderr.txt'
Logging directory: 'C:\AMPDatastore\Instances\Gr8Server01\ark-sa/logs'
[ 0%] Checking for available updates...
[----] Verifying installation...
Steam Console Client (c) Valve Corporation - version 1698778122
-- type 'quit' to exit --
Loading Steam API...OK
force_install_dir 2430930
Connecting anonymously to Steam Public...OK
Waiting for client config...OK
Waiting for user info...OK
app_update 2430930 validate
Update state (0x5) verifying install, progress: 0.00 (0 / 9498536863)
Update state (0x5) verifying install, progress: 0.49 (46584384 / 9498536863)
Update state (0x5) verifying install, progress: 2.47 (234422189 / 9498536863)
Update state (0x5) verifying install, progress: 10.07 (956701341 / 9498536863)
Update state (0x5) verifying install, progress: 19.81 (1881545373 / 9498536863)
Update state (0x5) verifying install, progress: 25.01 (2375245025 / 9498536863)
Update state (0x5) verifying install, progress: 34.32 (3260087665 / 9498536863)
Update state (0x5) verifying install, progress: 44.02 (4181101285 / 9498536863)
Update state (0x5) verifying install, progress: 53.71 (5101751013 / 9498536863)
Update state (0x5) verifying install, progress: 63.37 (6019596432 / 9498536863)
Update state (0x5) verifying install, progress: 73.09 (6942343312 / 9498536863)
Update state (0x5) verifying install, progress: 82.59 (7844725357 / 9498536863)
Update state (0x5) verifying install, progress: 92.34 (8771295869 / 9498536863)
Update state (0x0) unknown, progress: 0.00 (0 / 0)
Success! App '2430930' fully installed.
quit
[10:01:57] [steamcmdplugin:jack404 Info] : SteamCMD Update successful
[10:01:57] [Generic:jack404 Info] : Skipping download - target already exists (C:\AMPDatastore\Instances\Gr8Server01\ark-sa\2430930\ShooterGame/Saved/Config/WindowsServer/Game.ini)
[10:01:57] [Generic:jack404 Info] : Skipping download - target already exists (C:\AMPDatastore\Instances\Gr8Server01\ark-sa\2430930\ShooterGame/Saved/Config/WindowsServer/GameUserSettings.ini)
[10:01:57] [Generic:jack404 Info] : Skipping download - target already exists (C:\AMPDatastore\Instances\Gr8Server01\ark-sa\2430930\.backupExclude)
[10:01:57] [Generic:jack404 Info] : Skipping download - target already exists (C:\AMPDatastore\Instances\Gr8Server01\ark-sa\2430930\ShooterGame\.backupExclude)
[10:01:57] [Generic:jack404 Info] : Merging config file ./ark-sa/2430930/ShooterGame/Saved/Config/WindowsServer/GameUserSettings.ini (INI format) using Unicode (UTF-8) encoding.
[10:01:57] [Generic:jack404 Info] : Merging config file ./ark-sa/2430930/ShooterGame/Saved/Config/WindowsServer/Game.ini (INI format) using Unicode (UTF-8) encoding.
[10:02:02] [API:jack404 Activity] : Starting the application.
[10:02:02] [Generic:jack404 Info] : Merging config file ./ark-sa/2430930/ShooterGame/Saved/Config/WindowsServer/GameUserSettings.ini (INI format) using Unicode (UTF-8) encoding.
[10:02:02] [Generic:jack404 Info] : Merging config file ./ark-sa/2430930/ShooterGame/Saved/Config/WindowsServer/Game.ini (INI format) using Unicode (UTF-8) encoding.
[13:43:00] [Core Info] : Checking for AMP updates...
[13:43:00] [Core Info] : AMP is up to date.
[14:56:09] [Core:jack404 Warning] : Slow method invocation: GetUpdates took 2002ms to complete.
[14:56:09] [Core:jack404 Warning] : Slow response: Core.GetUpdates took 2002ms to complete.
[14:56:09] [Core:jack404 Warning] : Slow method invocation: GetUpdates took 2018ms to complete.
[14:56:09] [Core:jack404 Warning] : Slow response: Core.GetUpdates took 2018ms to complete.
[14:56:09] [Core:jack404 Warning] : Slow method invocation: GetUpdates took 2034ms to complete.
[14:56:09] [Core:jack404 Warning] : Slow response: Core.GetUpdates took 2035ms to complete.
[14:56:09] [Core:jack404 Warning] : Slow method invocation: GetUpdates took 2042ms to complete.
[14:58:45] [Core:jack404 Warning] : Slow response: Core.GetUpdates took 7935ms to complete.
[14:58:45] [Core:jack404 Warning] : Slow method invocation: GetUpdates took 7910ms to complete.
[14:58:45] [Core:jack404 Warning] : Slow response: Core.GetUpdates took 7911ms to complete.
[14:58:45] [Core:jack404 Warning] : Slow method invocation: GetUpdates took 7910ms to complete.
[14:58:45] [Core:jack404 Warning] : Slow response: Core.GetUpdates took 7910ms to complete.
[15:52:52] [Core Activity] : Authentication attempt for user admin from 127.0.0.1
[15:52:53] [Core Activity] : Authentication success
[15:53:10] [Core Activity] : Authentication attempt for user admin from 127.0.0.1
[15:53:10] [Core Activity] : Authentication success
Steps to reproduce: I have not attempted to reproduce it, just happens when the server crashes.
Actions taken to resolve so far: I setup an Event Trigger for when the application state changes, then set it to start the server back up. This was working for a small time, then it just caused issues with it being in a state of limbo.