Update Failure with Seven Days To Die - steeamcmd step stuck at committing 65%

Markus_Ahrweiler · August 1, 2024, 11:55am

System Information

Field	Value
Operating System	Linux - Debian GNU/Linux 12 on x86_64
Product	AMP ‘Callisto’ v2.5.1.4 (Mainline)
Virtualization	Docker
Application	Seven Days To Die
Module	GenericModule
Running in Container	Yes
Current State	Installing

Problem Description

Issue

We tried everything, to install 7 days to die after the 1.0 release.
Udated the main instance, removed the old instance with the alpha version, installed the new version, updated the templates from the github repository,
but everytime, it’s stuck on 65% and spits out the error 602.
The internet says, that this is a network error. But it has downloaded the files with no errors, so this sounds wrong

Reproduction Steps

Update to latest AMP
Create instance of 7 Days to die
Install the game

Mike · August 1, 2024, 1:41pm

Do you have sufficient free disk space? Check using df -h.

Markus_Ahrweiler · August 1, 2024, 1:54pm

I have only used 17% of the host maschine.
That was the second thing I checked

system · August 31, 2024, 1:54pm

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

Mike · September 23, 2024, 9:59pm

Can you actually share the output of df -h please.

Markus_Ahrweiler · September 25, 2024, 5:22am

Filesystem         Size  Used Avail Use% Mounted on
/dev/ploop31403p1  800G  126G  635G  17% /
none                24G     0   24G   0% /sys/fs/cgroup
none                24G     0   24G   0% /dev
tmpfs               24G  2,1M   24G   1% /dev/shm
tmpfs              4,9G  1,5M  4,8G   1% /run
tmpfs              5,0M     0  5,0M   0% /run/lock
none                24G     0   24G   0% /run/shm
overlay            800G  126G  635G  17% /var/lib/docker/overlay2/fa599b8e048f8366df26bca11ccffa1220c0886322f2d6e16b79c3ece5086560/merged
overlay            800G  126G  635G  17% /var/lib/docker/overlay2/74961fe0c0e83cd6f6f124b517545fdec26be977354cf35bb9e184ee499fc129/merged
overlay            800G  126G  635G  17% /var/lib/docker/overlay2/19e0727e429ba341c2a16c624630830b90698d53336e34a2019ab06bc4f0a40b/merged
tmpfs              4,8G     0  4,8G   0% /run/user/0
overlay            800G  126G  635G  17% /var/lib/docker/overlay2/a1f68dce2b8f2894b3657c7f6676e53c3bfd867a32270d00ea485ec866948280/merged

Mike · September 25, 2024, 5:34am

Can you share the support information from the support tab of the ADS instance please?

Markus_Ahrweiler · September 25, 2024, 5:51am

┏━━━━━━━━━━━━━━━━━━━━━━┳━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━┓
┃ Key                  ┃ Value                              ┃
┣━━━━━━━━━━━━━━━━━━━━━━╋━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━┫
┃ Operating System     ┃ Linux - Ubuntu 20.04.6 on x86_64   ┃
┃ Product              ┃ AMP 'Callisto' v2.5.1.4 (Mainline) ┃
┃ Virtualization       ┃ OpenVZ                             ┃
┃ Application          ┃ Application Deployment             ┃
┃ Module               ┃ ADSModule                          ┃
┃ Running in Container ┃ No                                 ┃
┃ Current State        ┃ Indeterminate                      ┃
┗━━━━━━━━━━━━━━━━━━━━━━┻━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━┛

Mike · September 25, 2024, 5:55am

Your system tools are outdated. Can you start by just doing a normal apt update and apt upgrade, making sure there are no errors please.

Markus_Ahrweiler · September 25, 2024, 6:35am

After update and upgrade, I still get errors

08:18:10
[100%] Download complete.
[----] Installing update...
[----] Extracting package...
08:18:12
[----] Extracting package...
08:18:13
[----] Extracting package...
[----] Extracting package...
[----] Installing update...
[----] Installing update...
[----] Installing update...
[----] Installing update...
[----] Installing update...
[----] Installing update...
[----] Installing update...
[----] Installing update...
[----] Installing update...
[----] Cleaning up...
[----] Update complete, launching Steamcmd...
UpdateUI: skip show logoRedirecting stderr to '/home/amp/Steam/logs/stderr.txt'
Logging directory: '/home/amp/Steam/logs'
[ 0%] Checking for available updates...
08:18:14
[----] Verifying installation...
UpdateUI: skip show logoSteam Console Client (c) Valve Corporation - version 1726605427
-- type 'quit' to exit --
Loading Steam API...IPC function call IClientUtils::GetSteamRealm took too long: 74 msec
OK
force_install_dir "294420"
08:18:15
Connecting anonymously to Steam Public...OK
08:18:17
Waiting for client config...OK
08:18:18
Waiting for user info...OK
app_update 294420 -beta public validate
08:18:19
Update state (0x3) reconfiguring, progress: 0.00 (0 / 0)
08:18:20
IPC function call IClientAppManager::GetUpdateInfo took too long: 47 msec
IPC function call IClientAppManager::GetUpdateInfo took too long: 47 msec
08:18:21
Update state (0x61) downloading, progress: 0.00 (0 / 11881710139)
08:18:23
Update state (0x61) downloading, progress: 0.85 (100678248 / 11881710139)
IPC function call IClientAppManager::GetUpdateInfo took too long: 54 msec
08:18:25
Update state (0x61) downloading, progress: 2.32 (275790440 / 11881710139)
IPC function call IClientAppManager::GetUpdateInfo took too long: 43 msec
08:18:27
Update state (0x61) downloading, progress: 3.01 (357579368 / 11881710139)
08:18:29
Update state (0x61) downloading, progress: 3.01 (357579368 / 11881710139)
08:18:30
IPC function call IClientAppManager::GetUpdateInfo took too long: 48 msec
IPC function call IClientAppManager::GetUpdateInfo took too long: 45 msec
08:18:31
Update state (0x61) downloading, progress: 3.64 (432028264 / 11881710139)
IPC function call IClientAppManager::GetUpdateInfo took too long: 55 msec
IPC function call IClientAppManager::GetUpdateInfo took too long: 49 msec
08:18:32
IPC function call IClientAppManager::GetUpdateInfo took too long: 41 msec
08:18:33
IPC function call IClientAppManager::GetUpdateInfo took too long: 45 msec
IPC function call IClientAppManager::GetUpdateInfo took too long: 53 msec
IPC function call IClientAppManager::GetUpdateInfo took too long: 52 msec
08:18:34
IPC function call IClientAppManager::GetUpdateInfo took too long: 50 msec
08:18:46
IPC function call IClientAppManager::GetUpdateInfo took too long: 50 msec
08:18:47
IPC function call IClientAppManager::GetUpdateInfo took too long: 57 msec
08:18:48
IPC function call IClientAppManager::GetUpdateInfo took too long: 42 msec
IPC function call IClientAppManager::GetUpdateInfo took too long: 41 msec
08:19:01
IPC function call IClientAppManager::GetUpdateInfo took too long: 82 msec
08:19:03
IPC function call IClientAppManager::GetUpdateInfo took too long: 49 msec
08:19:08
IPC function call IClientAppManager::GetUpdateInfo took too long: 63 msec
08:19:15
IPC function call IClientAppManager::GetUpdateInfo took too long: 46 msec
08:19:17
Update state (0x61) downloading, progress: 24.70 (2935164325 / 11881710139)
08:19:23
IPC function call IClientAppManager::GetUpdateInfo took too long: 42 msec
08:19:26
IPC function call IClientAppManager::GetUpdateInfo took too long: 53 msec
08:19:43
IPC function call IClientAppManager::GetUpdateInfo took too long: 56 msec
IPC function call IClientAppManager::GetUpdateInfo took too long: 49 msec
08:19:44
IPC function call IClientAppManager::GetUpdateInfo took too long: 41 msec
IPC function call IClientAppManager::GetUpdateInfo took too long: 76 msec
08:19:51
IPC function call IClientAppManager::GetUpdateInfo took too long: 55 msec
08:19:57
IPC function call IClientAppManager::GetUpdateInfo took too long: 46 msec
08:19:58
IPC function call IClientAppManager::GetUpdateInfo took too long: 41 msec
IPC function call IClientAppManager::GetUpdateInfo took too long: 49 msec
08:19:59
IPC function call IClientAppManager::GetUpdateInfo took too long: 113 msec
Update state (0x61) downloading, progress: 43.66 (5187656654 / 11881710139)
IPC function call IClientAppManager::GetUpdateInfo took too long: 42 msec
IPC function call IClientAppManager::GetUpdateInfo took too long: 45 msec
08:20:03
Update state (0x61) downloading, progress: 44.20 (5251632528 / 11881710139)
08:20:04
IPC function call IClientAppManager::GetUpdateInfo took too long: 88 msec
08:20:05
Update state (0x61) downloading, progress: 44.20 (5251632528 / 11881710139)
08:20:11
Update state (0x61) downloading, progress: 44.70 (5310534194 / 11881710139)
IPC function call IClientAppManager::GetUpdateInfo took too long: 44 msec
IPC function call IClientAppManager::GetUpdateInfo took too long: 44 msec
08:20:12
IPC function call IClientAppManager::GetUpdateInfo took too long: 78 msec
08:20:14
IPC function call IClientAppManager::GetUpdateInfo took too long: 43 msec
08:20:15
IPC function call IClientAppManager::GetUpdateInfo took too long: 44 msec
IPC function call IClientAppManager::GetUpdateInfo took too long: 46 msec
08:20:16
IPC function call IClientAppManager::GetUpdateInfo took too long: 55 msec
08:20:23
IPC function call IClientAppManager::GetUpdateInfo took too long: 56 msec
IPC function call IClientAppManager::GetUpdateInfo took too long: 44 msec
08:20:25
IPC function call IClientAppManager::GetUpdateInfo took too long: 41 msec
08:20:27
IPC function call IClientAppManager::GetUpdateInfo took too long: 43 msec
08:20:28
IPC function call IClientAppManager::GetUpdateInfo took too long: 43 msec
08:20:29
IPC function call IClientAppManager::GetUpdateInfo took too long: 51 msec
08:20:32
IPC function call IClientAppManager::GetUpdateInfo took too long: 55 msec
08:21:02
IPC function call IClientAppManager::GetUpdateInfo took too long: 59 msec
IPC function call IClientAppManager::GetUpdateInfo took too long: 45 msec
08:21:03
IPC function call IClientAppManager::GetUpdateInfo took too long: 42 msec
IPC function call IClientAppManager::GetUpdateInfo took too long: 42 msec
08:21:04
IPC function call IClientAppManager::GetUpdateInfo took too long: 44 msec
IPC function call IClientAppManager::GetUpdateInfo took too long: 42 msec
08:21:05
IPC function call IClientAppManager::GetUpdateInfo took too long: 49 msec
IPC function call IClientAppManager::GetUpdateInfo took too long: 48 msec
08:21:06
IPC function call IClientAppManager::GetUpdateInfo took too long: 46 msec
IPC function call IClientAppManager::GetUpdateInfo took too long: 69 msec
IPC function call IClientAppManager::GetUpdateInfo took too long: 49 msec
IPC function call IClientAppManager::GetUpdateInfo took too long: 58 msec
08:21:08
IPC function call IClientAppManager::GetUpdateInfo took too long: 61 msec
IPC function call IClientAppManager::GetUpdateInfo took too long: 41 msec
08:21:20
IPC function call IClientAppManager::GetUpdateInfo took too long: 52 msec
08:21:41
IPC function call IClientAppManager::GetUpdateInfo took too long: 45 msec
08:21:52
IPC function call IClientAppManager::GetUpdateInfo took too long: 53 msec
08:21:53
IPC function call IClientAppManager::GetUpdateInfo took too long: 46 msec
IPC function call IClientAppManager::GetUpdateInfo took too long: 45 msec
08:21:58
IPC function call IClientAppManager::GetUpdateInfo took too long: 43 msec
08:21:59
IPC function call IClientAppManager::GetUpdateInfo took too long: 51 msec
IPC function call IClientAppManager::GetUpdateInfo took too long: 41 msec
08:22:00
IPC function call IClientAppManager::GetUpdateInfo took too long: 52 msec
08:22:01
Update state (0x61) downloading, progress: 84.42 (10030401386 / 11881710139)
IPC function call IClientAppManager::GetUpdateInfo took too long: 50 msec
IPC function call IClientAppManager::GetUpdateInfo took too long: 41 msec
IPC function call IClientAppManager::GetUpdateInfo took too long: 52 msec
08:22:02
IPC function call IClientAppManager::GetUpdateInfo took too long: 46 msec
IPC function call IClientAppManager::GetUpdateInfo took too long: 45 msec
IPC function call IClientAppManager::GetUpdateInfo took too long: 53 msec
08:22:03
IPC function call IClientAppManager::GetUpdateInfo took too long: 50 msec
IPC function call IClientAppManager::GetUpdateInfo took too long: 48 msec
08:22:11
IPC function call IClientAppManager::GetUpdateInfo took too long: 52 msec
08:22:13
IPC function call IClientAppManager::GetUpdateInfo took too long: 96 msec
08:22:27
Update state (0x61) downloading, progress: 96.12 (11421143057 / 11881710139)
08:22:42
IPC function call IClientAppManager::GetUpdateInfo took too long: 82 msec
08:22:43
IPC function call IClientAppManager::GetUpdateInfo took too long: 50 msec
08:23:01
Update state (0x81) verifying update, progress: 22.63 (2688452134 / 11881710139)
08:23:23
Update state (0x81) verifying update, progress: 52.50 (6238069436 / 11881710139)
08:23:51
Update state (0x81) verifying update, progress: 90.31 (10730764654 / 11881710139)
08:24:01
Update state (0x101) committing, progress: 54.17 (6436032002 / 11881710139)
08:24:36
IPC function call IClientAppManager::GetUpdateInfo took too long: 56 msec
Error! App '294420' state is 0x602 after update job.
quit
08:24:42
Redirecting stderr to '/home/amp/Steam/logs/stderr.txt'
Logging directory: '/home/amp/Steam/logs'
[ 0%] Checking for available updates...
08:24:43
[----] Verifying installation...
UpdateUI: skip show logoSteam Console Client (c) Valve Corporation - version 1726605427
-- type 'quit' to exit --
Loading Steam API...IPC function call IClientUtils::GetSteamRealm took too long: 108 msec
OK
force_install_dir "294420"
08:24:44
Connecting anonymously to Steam Public...OK
08:24:45
Waiting for client config...OK
Waiting for user info...OK
app_update 294420 -beta public validate
08:24:46
IPC function call IClientAppManager::GetUpdateInfo took too long: 45 msec
08:26:00
Update state (0x101) committing, progress: 53.87 (6400932995 / 11881710139)
08:26:14
Update state (0x101) committing, progress: 59.28 (7043404573 / 11881710139)
08:26:37
Error! App '294420' state is 0x602 after update job.
quit
08:26:38
08:28:03
Redirecting stderr to '/home/amp/Steam/logs/stderr.txt'
Logging directory: '/home/amp/Steam/logs'
08:28:04
[----] Verifying installation...
UpdateUI: skip show logoSteam Console Client (c) Valve Corporation - version 1726605427
-- type 'quit' to exit --
Loading Steam API...IPC function call IClientUtils::GetSteamRealm took too long: 107 msec
OK
force_install_dir "294420"
08:28:06
Connecting anonymously to Steam Public...OK
08:28:07
Update state (0x3) reconfiguring, progress: 0.00 (0 / 0)
IPC function call IClientAppManager::GetUpdateInfo took too long: 79 msec
08:28:27
Update state (0x81) verifying update, progress: 26.47 (3144505488 / 11881710139)
08:28:29
Update state (0x81) verifying update, progress: 29.27 (3478044273 / 11881710139)
08:28:31
Update state (0x81) verifying update, progress: 32.10 (3813706319 / 11881710139)
08:28:33
Update state (0x81) verifying update, progress: 34.90 (4147153487 / 11881710139)
08:28:35
Update state (0x81) verifying update, progress: 37.67 (4475495203 / 11881710139)
08:28:37
Update state (0x81) verifying update, progress: 40.39 (4798808523 / 11881710139)
08:28:39
Update state (0x81) verifying update, progress: 42.60 (5061500565 / 11881710139)
08:28:41
Update state (0x81) verifying update, progress: 45.12 (5360675329 / 11881710139)
08:28:43
Update state (0x81) verifying update, progress: 47.84 (5684265846 / 11881710139)
08:28:45
Update state (0x81) verifying update, progress: 50.63 (6015650187 / 11881710139)
08:29:31
Update state (0x101) committing, progress: 54.77 (6507733280 / 11881710139)
08:29:58
Error! App '294420' state is 0x602 after update job.
quit
08:29:59
08:30:00
Redirecting stderr to '/home/amp/Steam/logs/stderr.txt'
Logging directory: '/home/amp/Steam/logs'
[ 0%] Checking for available updates...
[----] Verifying installation...
UpdateUI: skip show logoSteam Console Client (c) Valve Corporation - version 1726605427
-- type 'quit' to exit --
Loading Steam API...IPC function call IClientUtils::GetSteamRealm took too long: 85 msec
OK
force_install_dir "294420"
08:30:02
Connecting anonymously to Steam Public...OK
08:30:03
Update state (0x3) reconfiguring, progress: 0.00 (0 / 0)
08:30:04
IPC function call IClientAppManager::GetUpdateInfo took too long: 49 msec
08:30:07
Update state (0x81) verifying update, progress: 4.00 (474922355 / 11881710139)
08:30:53
Update state (0x81) verifying update, progress: 66.63 (7916378364 / 11881710139)
08:31:55
Error! App '294420' state is 0x602 after update job.
quit

Mike · September 25, 2024, 2:56pm

Does either a brand new instance or an instance for a different game have the same issue?

From what I can see, 0x602 points to a connectivity issue so the download isn’t completed. Try a fresh instance and see what happens.

Markus_Ahrweiler · September 25, 2024, 4:47pm

Sadly still the same

Update state (0x101) committing, progress: 57.41 (6820846473 / 11881710139)
18:45:19
Update state (0x101) committing, progress: 58.98 (7007406989 / 11881710139)
18:45:21
Update state (0x101) committing, progress: 60.29 (7163275395 / 11881710139)
18:45:23
Update state (0x101) committing, progress: 61.09 (7258896549 / 11881710139)
18:45:25
Update state (0x101) committing, progress: 65.51 (7783737627 / 11881710139)
18:45:27
Update state (0x101) committing, progress: 65.51 (7783737627 / 11881710139)
18:45:29
Update state (0x101) committing, progress: 65.51 (7783737627 / 11881710139)
18:45:31
Update state (0x101) committing, progress: 65.51 (7783737627 / 11881710139)
18:45:33
Update state (0x101) committing, progress: 65.51 (7783737627 / 11881710139)
18:45:35
Update state (0x101) committing, progress: 65.51 (7783737627 / 11881710139)
18:45:37
Update state (0x101) committing, progress: 65.51 (7783737627 / 11881710139)
18:45:39
Update state (0x101) committing, progress: 65.51 (7783737627 / 11881710139)
18:45:41
Update state (0x101) committing, progress: 65.51 (7783737627 / 11881710139)
18:45:42
Error! App '294420' state is 0x602 after update job.

And a connection problem doesn’t make sense, because we can connect to the other services without a disconnect

Mike · September 25, 2024, 9:08pm

What about a game other than 7d2d that uses steamcmd? Something like just TF2 to see if it updates. It’s suspicious that it’s at roughly the same percentage.

Can you also try a non-docker instance and see if it has the same issue?

Google says that 0x602 means “Missing content_log.txt” but also that it’s an unknown error from SteamCMD.

Definitely not an issue with AMP but still interested to find out what’s going on.

Also as a sanity check, has the VM been rebooted recently? Also is the storage volume in OpenVZ thin provisioned or thick provisioned?

Markus_Ahrweiler · September 26, 2024, 5:32am

I’ve just installed TF2 in a container with no issues.

I’ve deactivated ‘Create in Docker Containers’ in the amp settings and created a new instance of 7D2D and had the same problem.

What vm do you mean?
I did not reboot the server, the amp but after the os update, it looked like all instances were shut down. (Can’t tell if someone else just shut them down)

I have no idea, what OpenVZ is or if its storage is provisioned thin or thick

Mike · September 26, 2024, 2:54pm

Ah so you’ve rented a VPS rather than an actual server. Can you reboot the VPS please with the host?

Markus_Ahrweiler · September 30, 2024, 4:29pm

Still the same after reboot. Same percentage