Update Failure with ARK: Survival Ascended - ASA appears to have installed and fails to launch

System Information

Field Value
Operating System Windows - Windows Server 2016 on x86_64
Product AMP ‘Decadeus’ v2.4.6.6 (Mainline)
Virtualization None
Application ARK: Survival Ascended
Module GenericModule
Running in Container No
Current State Failed

Problem Description

Issue

Hello! I know I am probably overlooking something super simple, but could I please get a hand if someone has a moment?
I followed Greelans guide as best as I could, but I must have missed something.
I am on windows server 2016. Installed DirectX and both VS Redistributables.
I created the instance. Went to manage and updated prior to starting. It looks like it is all downloaded and created but i can start it. It says Application State: Unable to Run. If i restart the instance, it pops up that:
“This task could not be completed: Starting Ark: Survival Ascended…–State: 3.
Application failed to start 0 time consecutively”

Reproduction Steps

  • Installed AMP as its own user.
  • Installed Direct X and Both Visual C++ Redistributables
  • Added Greelan/AMPTemplates
  • Created instance based off Ark Survival Ascended Template
  • Clicked Manager. Followed by Update and waited for completion.
  • Attempted to start server. 'This task could not be completed: Starting Ark: Survival Ascended…-- State:3.
  • Updated again. Hit Start again and same issue.
  • Erased everything and tried again. Same issue. Moved Workspace to a different drive and tried again. Same issue.

Hello Mykee,

I see you’re having trouble getting ARK: Survival Ascended up and running on your Windows Server 2016 system. We’ll do our best to help you solve this issue.

From your description, it seems like the server fails to start even after an update. Let’s start by checking the application’s logs for any specific error messages that might point us to the cause of the problem.

You can view the logs using the following steps:

  1. Open the AMP control panel and navigate to the instance you’re having issues with.
  2. Right-click on the instance’s name at the top level and select “View Logs”.

Alternatively, since AMP’s GUI might not be accessible due to the issue, you can view the most recent logs using the command prompt.

  1. Open the command prompt.
  2. Run the command ampinstmgr lastlog ASA (replacing ASA with the actual name of your ARK instance if it’s different).

This should show us the last log which could indicate what is going wrong. Could you please take a look and let me know what the logs are saying?

Sorry! I responded to the email.

Here is a copy and paste of the log from the other day, below that is from it now. Its still not working. 5ish days now.
I can create my own .bat file and it works just fine, AMP shows the server is running and created but its not locatable anywhere, even on the same network.

[18:15:03] [Program Info] : Starting AMP version 2.4.6.6 (Decadeus), built 05/10/2023 11:56
[18:15:03] [Program Info] : Stream: Mainline / Release - built by CUBECODERS/buildbot on CCL-DEV
[18:15:03] [Core Warning] : Current time zone is set to Pacific Standard Time - It is recommended you switch to UTC+0 to avoid time-zone related issues
[18:15:03] [Program Info] : OS: Windows / x86_64
[18:15:03] [Program Info] : CPU: Intel(R) Core™ i9-10850K CPU @ 3.60GHz (10C/20T)
[18:15:03] [Program Info] : RAM: 130936MB
[18:15:03] [Program Info] : AMP Instance ID: d3a88342-c571-4679-9b0c-69fc21e49c80
[18:15:03] [Loader Info] : Loaded GenericModule version 1.0.0.0 by CubeCoders Limited
[18:15:03] [Core Info] : Metrics publishing is enabled at udp://localhost:12820.
[18:15:03] [Loader Info] : Loaded FileManagerPlugin by CubeCoders Limited
[18:15:03] [Loader Info] : Loaded EmailSenderPlugin by CubeCoders Limited
[18:15:03] [Loader Info] : Loaded WebRequestPlugin by CubeCoders Limited
[18:15:03] [Loader Info] : Loaded LocalFileBackupPlugin by CubeCoders Limited
[18:15:03] [Loader Info] : Loaded CommonCorePlugin by CubeCoders Limited
[18:15:03] [Loader Info] : GenericModule requests dependency steamcmdplugin…
[18:15:03] [Loader Info] : Loaded steamcmdplugin by CubeCoders Limited
[18:15:03] [Loader Info] : GenericModule requests dependency RCONPlugin…
[18:15:03] [Loader Info] : Loaded RCONPlugin by CubeCoders Limited
[18:15:03] [Core Warning] : Unable to update setting node GenericModule.App.Ports.$GamePort - the target type of (List) is not supported.
[18:15:03] [Core Warning] : Unable to update setting node GenericModule.App.Ports.$HTTPServerPort - the target type of (List) is not supported.
[18:15:03] [Core Warning] : Unable to update setting node GenericModule.App.Ports.$RCONPort - the target type of (List) is not supported.
[18:15:03] [Core Info] : Licence Present: AMP Professional Edition
[18:15:04] [FileManager Notice] : Using keypair with fingerprint eR7PW3/Ci6AiTy3MA4lT91FycyF299HEKh9rCG5NumI=
[18:15:04] [FileManager Info] : SFTP Server started on 0.0.0.0:2224
[18:15:04] [Webserver Info] : Websockets are enabled.
[18:15:04] [Webserver Info] : Webserver started on http://127.0.0.1:8081
[18:15:04] [Webserver Info] : RouterTimer@10Hz with 2 jobs started
[18:15:04] [Core Info] : Checking for AMP updates…
[18:15:04] [Core Info] : Startup mode is StartApplication.
[18:15:05] [Core Info] : AMP is up to date.
[18:15:06] [Generic Info] : Merging config file ./ark-sa/2430930/ShooterGame/Saved/Config/WindowsServer/GameUserSettings.ini (INI format) using Unicode (UTF-8) encoding.
[18:15:06] [Generic Info] : Merging config file ./ark-sa/2430930/ShooterGame/Saved/Config/WindowsServer/Game.ini (INI format) using Unicode (UTF-8) encoding.
[18:22:42] [Core Activity] : Authentication attempt for user admin from 127.0.0.1
[18:22:44] [Core Activity] : Authentication success
[18:22:45] [Core Warning] : Slow method invocation: Login took 2180ms to complete.
[18:22:45] [Core Warning] : Slow response: Core.Login took 2192ms to complete.
2023.11.11_18.30.08: Saving world…
2023.11.11_18.30.09: World Save Complete. Took: 0.907910

[18:41:33] [Core Activity] : Authentication attempt for user admin from 127.0.0.1
[18:41:35] [Core Activity] : Authentication success
[18:41:35] [Core Warning] : Slow method invocation: Login took 2126ms to complete.
[18:41:35] [Core Warning] : Slow response: Core.Login took 2132ms to complete.
2023.11.11_18.45.08: Saving world…
2023.11.11_18.45.09: World Save Complete. Took: 0.872730

[18:49:35] [Core Activity] : Authentication attempt for user admin from 127.0.0.1
[18:49:37] [Core Activity] : Authentication success
[18:49:37] [Core Warning] : Slow method invocation: Login took 2089ms to complete.
[18:49:37] [Core Warning] : Slow response: Core.Login took 2097ms to complete.
[18:52:10] [Core Activity] : Authentication attempt for user admin from 127.0.0.1
[18:52:12] [Core Activity] : Authentication success
[18:52:12] [Core Warning] : Slow method invocation: Login took 2099ms to complete.
[18:52:12] [Core Warning] : Slow response: Core.Login took 2105ms to complete.


This mornings Log


[16:55:55] [Program Info] : Starting AMP version 2.4.6.6 (Decadeus), built 05/10/2023 11:56
[16:55:55] [Program Info] : Stream: Mainline / Release - built by CUBECODERS/buildbot on CCL-DEV
[16:55:55] [Core Warning] : Current time zone is set to Pacific Standard Time - It is recommended you switch to UTC+0 to avoid time-zone related issues
[16:55:55] [Program Info] : OS: Windows / x86_64
[16:55:55] [Program Info] : CPU: Intel(R) Core™ i9-10850K CPU @ 3.60GHz (10C/20T)
[16:55:55] [Program Info] : RAM: 130936MB
[16:55:55] [Program Info] : AMP Instance ID: d3a88342-c571-4679-9b0c-69fc21e49c80
[16:55:55] [Loader Info] : Loaded GenericModule version 1.0.0.0 by CubeCoders Limited
[16:55:55] [Core Info] : Metrics publishing is enabled at udp://localhost:12820.
[16:55:55] [Loader Info] : Loaded FileManagerPlugin by CubeCoders Limited
[16:55:55] [Loader Info] : Loaded EmailSenderPlugin by CubeCoders Limited
[16:55:55] [Loader Info] : Loaded WebRequestPlugin by CubeCoders Limited
[16:55:55] [Loader Info] : Loaded LocalFileBackupPlugin by CubeCoders Limited
[16:55:55] [Loader Info] : Loaded CommonCorePlugin by CubeCoders Limited
[16:55:55] [Loader Info] : GenericModule requests dependency steamcmdplugin…
[16:55:55] [Loader Info] : Loaded steamcmdplugin by CubeCoders Limited
[16:55:55] [Loader Info] : GenericModule requests dependency RCONPlugin…
[16:55:55] [Loader Info] : Loaded RCONPlugin by CubeCoders Limited
[16:55:55] [Core Warning] : Unable to update setting node GenericModule.App.Ports.$GamePort - the target type of (List) is not supported.
[16:55:55] [Core Warning] : Unable to update setting node GenericModule.App.Ports.$HTTPServerPort - the target type of (List) is not supported.
[16:55:55] [Core Warning] : Unable to update setting node GenericModule.App.Ports.$RCONPort - the target type of (List) is not supported.
[16:55:55] [Core Info] : Licence Present: AMP Professional Edition
[16:55:56] [FileManager Notice] : Using keypair with fingerprint eR7PW3/Ci6AiTy3MA4lT91FycyF299HEKh9rCG5NumI=
[16:55:56] [FileManager Info] : SFTP Server started on 0.0.0.0:2224
[16:55:56] [Webserver Info] : Websockets are enabled.
[16:55:56] [Webserver Info] : Webserver started on http://127.0.0.1:8081
[16:55:56] [Webserver Info] : RouterTimer@10Hz with 2 jobs started
[16:55:56] [Core Info] : Checking for AMP updates…
[16:55:56] [Core Info] : Startup mode is StartApplication.
[16:55:56] [Generic Info] : Merging config file ./ark-sa/2430930/ShooterGame/Saved/Config/WindowsServer/GameUserSettings.ini (INI format) using Unicode (UTF-8) encoding.
[16:55:56] [Generic Info] : Merging config file ./ark-sa/2430930/ShooterGame/Saved/Config/WindowsServer/Game.ini (INI format) using Unicode (UTF-8) encoding.
[16:55:56] [Core Info] : AMP is up to date.
[17:09:53] [Core Activity] : Authentication attempt for user admin from 127.0.0.1
[17:09:55] [Core Activity] : Authentication success
[17:09:56] [Core Warning] : Slow method invocation: Login took 2217ms to complete.
[17:09:56] [Core Warning] : Slow response: Core.Login took 2231ms to complete.
[17:09:58] [API:admin Activity] : Stopping the application.
[17:10:38] [API:admin Activity] : Starting the application.
[17:10:38] [Generic:admin Info] : Merging config file ./ark-sa/2430930/ShooterGame/Saved/Config/WindowsServer/GameUserSettings.ini (INI format) using Unicode (UTF-8) encoding.
[17:10:38] [Generic:admin Info] : Merging config file ./ark-sa/2430930/ShooterGame/Saved/Config/WindowsServer/Game.ini (INI format) using Unicode (UTF-8) encoding.
2023.11.13_17.25.39: Saving world…
2023.11.13_17.25.40: World Save Complete. Took: 0.914040

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