| Field | Value |
|---|---|
| Operating System | Linux - Ubuntu 22.04.4 on x86_64 |
| Product | AMP ‘Callisto’ v2.5.0.8 (Mainline) |
| Virtualization | None |
| Application | Application Deployment |
| Module | ADSModule |
| Running in Container | No |
| Current State | Indeterminate |
Problem Description
I cannot use FTP.
Steps to reproduce:
- Open WinSCP
- Type in the hostname and proper port (2223)
- Type in my username and password for my server panel and then click “Login”
- A window appears saying, “Access denied.”
Actions taken to resolve so far:
- Verified that I’m using the correct username and password and that the account has the proper permissions to access FTP
- Checked if the panel is actually running (it is running)
- Checked if the server is listening to port 2223 (it is listening to that port)
- Made sure port 2223 is using the TCP protocol and is open in my router for the computer running AMP
- Tried using
ampinstmgr upgradeallandampinstmgr --nocache upgradeall - I don’t use 2FA but I double checked to see if 2FA is disabled just in case
Additional Information:
I started having this problem about a week ago when I updated AMP to v2.5.0.8 and added another user to my panel so my friend could help me test some plugins for my CS2 server. Before this, I was able to use FTP system-wide using the main 2223 port, but now I can’t. I can, however, use FTP on my Minecraft and CS2 instances individually, but that requires that I open up additional ports on my network, and I don’t want to do that. I have since deleted my friend’s account on my panel because I no longer needed his help, but I also wanted to see if having additional users somehow disabled FTP access system-wide for security reasons. Sadly, I still cannot use FTP. Also, I understand that I have already created a topic for this issue, but I feel like I didn’t provide an accurate description of my issue or the steps I took to attempt to resolve it. My apologies.
I have attached some screenshots below to hopefully clarify my issue. I’m fairly new to all this server panel stuff, so any help would be greatly appreciated!
Port forwarding settings in my router:
SFTP window in AMP:
User & role management windows in AMP:
WinSCP screenshots:
