OS Name/Version: Windows 10 Pro version 10.0.19045 Build 19045
Product Name/Version: AMP Instance Manager v2.6.3.0
Problem Description:
Unable to get into AMP Instance Manager, keeps going to a page that says “AMP is not currently running”. It seems like I also can’t launch the console via cmd, because it closes immediately upon running the command in CMD.
Steps to reproduce:
- Launch AMP Instance Manager
- Browser opens in “AMP Recovery Mode”
- Continues to keep trying to reconnect
Actions taken to resolve so far:
- Repaired installed
- Reinstalled
- Restarted instance via cmd
ampinstmgr restart ads01 - Reset AMP user password
ampinstmgr resetlogin - Restarted AMP-ADS01 service
- Started with command
ampinstmgr startall - Ran windows updates
- Many reboots
Providing recent logs below
[20:59:42] [Core Info/1] : Starting AMP version 2.6.3.0 (Phobos), built 26/09/2025 12:09
[20:59:42] [Core Info/1] : Stream: Mainline / Release - built by CUBECODERS/buildbot on CCL-DEV
[20:59:42] [Core Warning/1] : Current time zone is set to Central Standard Time - It is recommended you switch to UTC+0 to avoid time-zone related issues
[20:59:42] [Core Info/1] : OS: Windows / x86_64
[20:59:42] [Core Info/1] : CPU: AMD Ryzen 9 3900X 12-Core Processor (12C/24T)
[20:59:42] [Core Info/1] : RAM: 65462MB
[20:59:42] [Core Info/1] : AMP Instance ID: a338cf60-0bfa-41e7-89cf-f085030f0a2d
[20:59:43] [Loader Info/1] : Loaded ADSModule version 2.6.3 by CubeCoders Limited
[20:59:43] [Loader Info/1] : Loaded FileManagerPlugin by CubeCoders Limited
[20:59:43] [Loader Info/1] : Loaded EmailSenderPlugin by CubeCoders Limited
[20:59:43] [Loader Info/1] : Loaded WebRequestPlugin by CubeCoders Limited
[20:59:43] [Loader Info/1] : Loaded WebhookPlugin by CubeCoders Limited
[20:59:43] [Loader Info/1] : Loaded CommonCorePlugin by CubeCoders Limited
[20:59:43] [Loader Info/1] : ADSModule requests dependency InstanceManagerPlugin...
[20:59:43] [Loader Info/1] : Loaded InstanceManagerPlugin by CubeCoders Limited
[20:59:43] [Loader Info/1] : ADSModule requests dependency SystemUserManagerPlugin...
[20:59:43] [Loader Info/1] : Loaded SystemUserManagerPlugin by CubeCoders Limited
[20:59:43] [Core Info/1] : -configonly specified or activation performed. Saving settings and shutting down. This is perfectly normal.
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