Struggle to set up and connect to my Rust server on Hostinger’s GamePanel VPS, Issues with port connectivity and unexpected server stops

Technical Support
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OS Name/Version: Debian

Product Name/Version: AMP Release “Phobos” V2.6.0.6 - Built 20/11/2024 20:57

Problem Description: I am reaching out to seek further assistance regarding an issue I am experiencing with my GamePanel VPS hosting service for Rust.

I have successfully purchased the service and followed a reliable YouTube tutorial to set up my server. My plan details include 2 CPU cores, 8GB of memory, 8TB of bandwidth, and 100GB of disk space. While I can start the server and receive a confirmation that it has successfully completed the launch process, the server does not appear in the Rust server lists when searched for. Additionally, I am unable to connect to the server through the game by using the F1 menu command “Client.connect [IP address].”

In my attempts to troubleshoot this issue, I have diligently researched various solutions and sought support from the Hostinger team, read countless articles and watched numerous YouTube videos. During my interactions with Hostinger support, I provided screenshots detailing the problems I am facing. It seems that the ports necessary for my Rust server to operate are currently closed. I understand from my discussions with Hostinger that it may take some time for these ports to open after launching the server instance.

However, I am concerned about the sustainability of this situation. When I start the server instance, it typically shuts down after approximately 6-7 minutes of uptime, regardless of whether I am actively trying to connect or not. This leads me to wonder how the ports will ever open and allow my server to be playable if it consistently stops running shortly after initialization.

Could you please provide insight into the following questions:

What steps can I take to ensure the ports are opened successfully to allow for proper server connectivity?
Why might the server be shutting down after such a short period, and what can I do to prevent this from happening in the future?
How do I connect to my server successfully once it is fully operational? As the ways I have personally tried is not working.

My deepest apologies if my explanation lacks code tags, I am very new to this and I basically need a “Server guide for noobs”.

I appreciate your assistance in resolving this matter, as I am eager to get the server running smoothly. Thank you for your time, and I look forward to your prompt responses.

Best regards,
Brittany
A brand new Rust server owner

https://imgur.com/aLpHCjZ

https://imgur.com/2zZm5kG

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Is this a brand new Rust server? It is normal for the first start to take a truly obnoxiously long time to start. Best part of an hour sometimes. It may simply not be ready yet if it’s new.

If it’s stopping after 6/7 minutes - check if the memory usage is rising. Your provider may need to check the kernel logs to see if it’s getting an OOM (Out-Of-Memory) situation.

1 Like
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You are indeed correct; this is a brand new Rust server. It was built on November 20, 2024, at 8:57 PM, and as of now, it is currently November 21, 2024, at 11:36 PM so it has been just over 24 hours.

I have reached out to Hostinger, the provider from whom I purchased the VPS service, to inquire about checking the kernel logs for any potential Out-of-Memory (OOM) situations. However, they have informed me that, due to security policies and the nature of the VPS being fully managed by myself, they are unable to access those logs. They clarified that I am responsible for all actions and issues occurring within the server environment. I wanted to share that I am very new to owning a server and managing a VPS environment. This is my first experience with both, and as such, I am very much in the process of learning the technical aspects involved. If you have any advice or guidance regarding server management or troubleshooting/ fixing these issues, I would be grateful for your support.

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I reckon your VPS doesn’t have enough RAM. A Rust server will easily use most if not all of the RAM you currently have, which does leave any buffer for the OS and anything else running

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