Starting AMP Instances

Technical Support
1

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OS Name/Version: Windows Server 2019

Product Name/Version: AMP Release Decadeus v2.4.4 17/05/2023 17:54

Problem Description:
Upon starting up AMP Instances, I get this message:

An anti-virus package on the system has blocked AMP from starting.

I have stopped all anti-virus and tried to start each instance manually, it will start and then stop. Basically “Unable to complete task”. Due to An anti-virus package on the system has blocked AMP from starting.

Steps to reproduce:

Start an AMP Instance

Actions taken to resolve so far:

upgrade all, restart service, reboot, disable all anti-virus on the system (just using Windows Defender, no third party anti-vius is installed).

2

Don’t disable Windows Defender, you must add an exception if you get this for the AMP executable in the new instance directory.

3

I have added exclusion for data store as well as amp instance is there anywhere else or what specific file should we exclude?

4

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