Satisfactory won't start on clean install

Technical Support
1

OS Name/Version: Windows Server 20202

Product Name/Version: v2.5.0.14

Problem Description: Satisfactory start up error

cmd
A subdirectory or file C:\Windows\ServiceProfiles\NetworkService\AppData\Local\FactoryGame\Saved\SaveGames already exists.
A subdirectory or file C:\AMPDatastore\Instances\Satisfactory01\satisfactory\1690800\FactoryGame\Saved already exists.
Cannot create a file when that file already exists.

Steps to reproduce:

  • Make a satisfactory instance.
  • Stop instance
  • Start instance

Actions taken to resolve so far:
Temp fix:

  1. Stop Server
  2. Log in as server admin
  3. Navigate to instance saved game folder, example: C:\AMPDatastore\Instances\Satisfactory01\satisfactory\1690800\FactoryGame\Saved
  4. Delete everything therein (game saves should be safe because they are stored in the symlinked folder.)
  5. Start Server
2

That says what the issue is. You have saves already in the folder. Satisfactory can’t save in the datastore due to how the game devs coded it.

Share a screenshot of your save folder in Windows Explorer.

3

Sorry I wasn’t clear. I mean a brand new install with no folders even existing, it will make them and link them fine. However if you shutdown the server and start it again it won’t start because there are now folders there.

So it makes it so you can never stop and start the sever again as it will get stuck. Can’t update it either.

4

Update your instance from the main instances page to refresh the template. This should have been addressed with some recent changes.

5

Thank you Greelan, looks like it was indeed fixed in 2.5.0.14 - 20240614.2

6

The template is actually independent of the AMP version, but glad it sorted it for you

7

Where do you see the template version so I can make better tickets in the future?

image
image805×558 133 KB

8

It doesn’t appear in the UI. There is a config version that is in one of the files for each template but that hasn’t been consistently or meaningfully used in the past

9

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.