System Information
| Field | Value |
|---|---|
| Operating System | Linux - Debian GNU/Linux 13 on x86_64 |
| Product | AMP ‘Phobos’ v2.6.4.2 (Mainline) |
| Virtualization | Docker |
| Application | Minecraft Bedrock |
| Module | GenericModule |
| Running in Container | Yes |
| Current State | Ready |
Task
The server stop working, after updating it started again but it deleted my data
Problem Description
Issue
Hello,
My Minecraft Bedrock server, hosted on your Game Panel, failed during an update attempt. I have attached the AMP log from when the incident occurred.
The log clearly shows network errors, specifically TimeoutException and SocketException: Broken pipe, which prevented the server from downloading the necessary update files from your end. These network failures were not caused by any action on my part.
Because the server was left in an unusable state after this failed update, I attempted to repair the instance. Unfortunately, this process wiped all of my server data, including my world files.
Could you please check if you have an internal snapshot or backup of my Game Panel instance from the date and time of this log (December 20, 2025, around 00:30 - 00:45 UTC/server time)? Restoring from such a backup is my only chance to recover my world.
Here is the log:
[00:34:47] [Program Info/1] : Starting AMP version 2.6.4.2 (Phobos), built 10/12/2025 02:33
[00:34:48] [Program Info/1] : Stream: Mainline / Release - built by CUBECODERS/buildbot on CCL-DEV
[00:34:48] [Program Info/1] : Running in a Docker environment.
[00:34:48] [Program Info/1] : OS: Linux / x86_64
[00:34:48] [Program Info/1] : CPU: AMD EPYC 9354P 32-Core Processor (2C/2T)
[00:34:48] [Program Info/1] : RAM: 7947MB
[00:34:48] [Program Info/1] : AMP Instance ID: 442b65ed-60da-40d3-a193-e51d9adc8c62
[00:34:48] [Core Info/1] : Loaded GenericModule version 2.6.4.2 by CubeCoders Limited
[00:34:48] [Core Info/1] : Metrics publishing is enabled at udp://localhost:12820.
[00:34:49] [Loader Info/1] : Loaded FileManagerPlugin by CubeCoders Limited
[00:34:49] [Loader Info/1] : Loaded EmailSenderPlugin by CubeCoders Limited
[00:34:49] [Loader Info/1] : Loaded WebRequestPlugin by CubeCoders Limited
[00:34:49] [Loader Info/1] : Loaded WebhookPlugin by CubeCoders Limited
[00:34:49] [Loader Info/1] : Loaded LocalFileBackupPlugin by CubeCoders Limited
[00:34:49] [Loader Info/1] : Loaded CommonCorePlugin by CubeCoders Limited
[00:34:50] [Loader Info/1] : Loaded AnalyticsPlugin by CubeCoders Limited
[00:34:50] [Loader Info/1] : GenericModule requests dependency steamcmdplugin...
[00:34:50] [Loader Info/1] : Loaded steamcmdplugin by CubeCoders Limited
[00:34:50] [Loader Info/1] : GenericModule requests dependency RCONPlugin...
[00:34:50] [Loader Info/1] : Loaded RCONPlugin by CubeCoders Limited
[00:34:50] [Core Info/1] : Licence Present: AMP Enterprise Edition - Lifetime Licence
[00:34:50] [Loader Notice/1] : Using keypair with fingerprint yHzszc67Cm53ocfKuCQh32CTbVJIh4mUs5cBG9ppHZ0=
[00:34:50] [Loader Info/1] : SFTP Server started on 0.0.0.0:2224
[00:34:51] [Core Info/1] : Webserver started on http://0.0.0.0:8081
[00:34:51] [System Info/10] : Checking for AMP updates...
[00:34:51] [System Info/7] : Startup mode is UpdateAndStart.
[00:34:51] [System Info/10] : AMP is up to date.
[00:36:29] [System Activity/15] : Authentication attempt for user admin from 127.0.0.1
[00:36:29] [System Activity/11] : Authentication success
[00:36:32] [System Error/17] : Error performing update stage Server Download
[00:36:32] [Generic Error/17] : TaskCanceledException
[00:36:32] [Generic Error/17] : [0] (TaskCanceledException) : The request was canceled due to the configured HttpClient.Timeout of 100 seconds elapsing.
[00:36:32] [Generic Error/17] : at Net.Http.HttpClient.HandleFailure(Exception e, Boolean telemetryStarted, HttpResponseMessage response, CancellationTokenSource cts, CancellationToken cancellationToken, CancellationTokenSource pendingRequestsCts)
at Net.Http.HttpClient.GetStringAsyncCore(HttpRequestMessage request, CancellationToken cancellationToken)
at GenericModule.GenericApp.DownloadFromJQ(UpdateSourceInfo Source)
at GenericModule.GenericApp.PerformUpdateStage(UpdateSourceInfo Stage)
at GenericModule.GenericApp.<>c__DisplayClass114_0.<<Update>b__3>d.MoveNext()
[00:36:32] [Generic Error/17] : TimeoutException
[00:36:32] [Generic Error/17] : [1] (TimeoutException) : A task was canceled.
[00:36:32] [Generic Error/17] : TaskCanceledException
[00:36:32] [Generic Error/17] : [2] (TaskCanceledException) : A task was canceled.
[00:36:32] [Generic Error/17] : at Net.Http.HttpConnectionPool.SendWithVersionDetectionAndRetryAsync(HttpRequestMessage request, Boolean async, Boolean doRequestAuth, CancellationToken cancellationToken)
at Net.Http.RedirectHandler.SendAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken)
at Net.Http.HttpClient.GetStringAsyncCore(HttpRequestMessage request, CancellationToken cancellationToken)
[00:38:21] [Core:admin Activity/11] : Updating the application.
[00:40:03] [System:admin Error/16] : Error performing update stage Server Download
[00:40:03] [Generic:admin Error/16] : TaskCanceledException
[00:40:03] [Generic:admin Error/16] : [0] (TaskCanceledException) : The request was canceled due to the configured HttpClient.Timeout of 100 seconds elapsing.
[00:40:03] [Generic:admin Error/16] : at Net.Http.HttpClient.HandleFailure(Exception e, Boolean telemetryStarted, HttpResponseMessage response, CancellationTokenSource cts, CancellationToken cancellationToken, CancellationTokenSource pendingRequestsCts)
at Net.Http.HttpClient.GetStringAsyncCore(HttpRequestMessage request, CancellationToken cancellationToken)
at GenericModule.GenericApp.DownloadFromJQ(UpdateSourceInfo Source)
at GenericModule.GenericApp.PerformUpdateStage(UpdateSourceInfo Stage)
at GenericModule.GenericApp.<>c__DisplayClass114_0.<<Update>b__3>d.MoveNext()
[00:40:03] [Generic:admin Error/16] : TimeoutException
[00:40:03] [Generic:admin Error/16] : [1] (TimeoutException) : A task was canceled.
[00:40:03] [Generic:admin Error/16] : TaskCanceledException
[00:40:03] [Generic:admin Error/16] : [2] (TaskCanceledException) : A task was canceled.
[00:40:03] [Generic:admin Error/16] : at Net.Http.HttpConnectionPool.SendWithVersionDetectionAndRetryAsync(HttpRequestMessage request, Boolean async, Boolean doRequestAuth, CancellationToken cancellationToken)
at Net.Http.DiagnosticsHandler.SendAsyncCore(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken)
at Net.Http.RedirectHandler.SendAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken)
at Net.Http.HttpClient.GetStringAsyncCore(HttpRequestMessage request, CancellationToken cancellationToken)
[00:40:18] [Core:admin Activity/9] : Updating the application.
[00:40:37] [System Activity/16] : Authentication attempt for user admin from 127.0.0.1
[00:40:37] [System Activity/16] : Authentication success
[00:41:04] [System:admin Error/7] : Error performing update stage Server Download
[00:41:04] [Generic:admin Error/7] : HttpRequestException
[00:41:04] [Generic:admin Error/7] : [0] (HttpRequestException) : An error occurred while sending the request.
[00:41:04] [Generic:admin Error/7] : at Net.Http.HttpConnection.SendAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken)
at Net.Http.HttpConnectionPool.SendWithVersionDetectionAndRetryAsync(HttpRequestMessage request, Boolean async, Boolean doRequestAuth, CancellationToken cancellationToken)
at Net.Http.DiagnosticsHandler.SendAsyncCore(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken)
at Net.Http.RedirectHandler.SendAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken)
at Net.Http.HttpClient.GetStringAsyncCore(HttpRequestMessage request, CancellationToken cancellationToken)
at GenericModule.GenericApp.DownloadFromJQ(UpdateSourceInfo Source)
at GenericModule.GenericApp.PerformUpdateStage(UpdateSourceInfo Stage)
at GenericModule.GenericApp.<>c__DisplayClass114_0.<<Update>b__3>d.MoveNext()
[00:41:04] [Generic:admin Error/7] : IOException
[00:41:04] [Generic:admin Error/7] : [1] (IOException) : Unable to write data to the transport connection: Broken pipe.
[00:41:04] [Generic:admin Error/7] : at Net.Security.SslStream.<WriteSingleChunk>g__CompleteWriteAsync|157_1[TIOAdapter](ValueTask writeTask, Byte[] bufferToReturn)
at Net.Security.SslStream.WriteAsyncInternal[TIOAdapter](ReadOnlyMemory`1 buffer, CancellationToken cancellationToken)
at Net.Http.HttpConnection.SendAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken)
[00:41:04] [Generic:admin Error/7] : SocketException
[00:41:04] [Generic:admin Error/7] : [2] (SocketException) : Broken pipe
[00:41:04] [Generic:admin Error/7] : at Net.Sockets.Socket.AwaitableSocketAsyncEventArgs.CreateException(SocketError error, Boolean forAsyncThrow)
at Net.Sockets.Socket.AwaitableSocketAsyncEventArgs.SendAsyncForNetworkStream(Socket socket, CancellationToken cancellationToken)
at Net.Sockets.Socket.SendAsyncForNetworkStream(ReadOnlyMemory`1 buffer, SocketFlags socketFlags, CancellationToken cancellationToken)
at Net.Sockets.NetworkStream.WriteAsync(ReadOnlyMemory`1 buffer, CancellationToken cancellationToken)
at Net.Security.SslStream.WriteSingleChunk[TIOAdapter](ReadOnlyMemory`1 buffer, CancellationToken cancellationToken)
at Net.Security.SslStream.WriteAsyncInternal[TIOAdapter](ReadOnlyMemory`1 buffer, CancellationToken cancellationToken)
at Net.Security.SslStream.WriteAsyncInternal[TIOAdapter](ReadOnlyMemory`1 buffer, CancellationToken cancellationToken)
at Net.Http.HttpConnection.WriteToStreamAsync(ReadOnlyMemory`1 source, Boolean async)
at Net.Http.HttpConnection.FlushAsync(Boolean async)
at Net.Http.HttpConnection.SendAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken)
at Net.Http.HttpConnection.SendAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken)
at Net.Http.HttpConnectionPool.SendWithVersionDetectionAndRetryAsync(HttpRequestMessage request, Boolean async, Boolean doRequestAuth, CancellationToken cancellationToken)
[00:42:59] [System Activity/3] : Authentication attempt for user admin from 127.0.0.1
[00:42:59] [System Activity/16] : Authentication success
[00:43:27] [Core Info/20] : Stop requested: CTRL+C was pressed
[00:43:27] [Core Notice/1] : AMP shutdown requested.
[00:43:27] [Core Notice/1] : Stopping Application...
[00:43:27] [System Info/20] : Stop requested: SIGUSR2 Received
[00:43:32] [Generic Error/1] : NullReferenceException
[00:43:32] [Generic Error/1] : [0] (NullReferenceException) : Object reference not set to an instance of an object.
[00:43:32] [Generic Error/1] : at GenericModule.GenericApp.SendSignal(ExitMethod method)
[00:43:32] [Core Notice/1] : Stopping Web Server...
[00:43:32] [Core Info/1] : Web server shutdown.
[00:43:32] [Core Notice/1] : Goodbye!
I miss you Casper. <3
Reproduction Steps
- Open up Game panel
- Server was down I click in the instance
- I click to update update it didnt work
- I click in update amp
- i was removed from the instance
- then it finish update, but all data from the server was removed