Minecraft Bedrock Instance won't start after AMP update to v2.4.4

Technical Support
1

OS Name/Version: Debian 10

Product Name/Version: AMP Release “Decadeus” v2.4.4

Problem Description: (Minecraft Bedrock Edition hosted by Hostinger) I updated the “panel” (AMP) to v2.4.4, and now the Minecraft Bedrock Edition instance my kids and I play on is unavailable. I can start the instance, but if I then try to manage it, it will pop up a message stating “The specified instance is not running.” I’m a complete novice at running a server, so I don’t know how to troubleshoot this or what commands I could run in the console to provide more information.

Actions taken to resolve so far:

Rebooted the “VPS” - I assume this is the virtual machine itself on which my game server instances reside.

2

Check the logs of the specific instance (right click - view logs)

3

Thank you for your help. This is the latest log:

[01:54:11] [Logger Info]          : Loading locale data for xx from xx.json...
[01:54:11] [Logger Info]          : Starting AMP version 2.4.4.0 (Decadeus), built 17/05/2023 17:54
[01:54:11] [Logger Info]          : Stream: Mainline (Release) - built by CUBECODERS/buildbot on CCL-DEV
[01:54:11] [Logger Info]          : Running in a OpenVZ environment.
[01:54:11] [Logger Info]          : OS: Linux / x86_64
[01:54:11] [Logger Info]          : CPU: Intel(R) Xeon(R) Silver 4214 CPU @ 2.20GHz (2C/2T)
[01:54:11] [Logger Info]          : RAM: 2048MB
[01:54:11] [Logger Info]          : AMP Instance ID: 2b891d36-fba3-4376-933b-95de7158a432
[01:54:11] [Logger Error]         : Unable to load licence for AMP Enterprise - NoMatchingMachineId
[01:54:12] [Logger Info]          : Loaded MinecraftModule version 1.0.0.3 by CubeCoders Limited
[01:54:12] [Logger Info]          : Metrics publishing is enabled at udp://45.90.223.138:12820.
[01:54:12] [Logger Info]          : Loaded FileManagerPlugin by CubeCoders Limited
[01:54:12] [Logger Info]          : Loaded EmailSenderPlugin by CubeCoders Limited
[01:54:12] [Logger Info]          : Loaded WebRequestPlugin by CubeCoders Limited
[01:54:12] [Logger Info]          : Loaded LocalFileBackupPlugin by CubeCoders Limited
[01:54:12] [Logger Info]          : Loaded CommonCorePlugin by CubeCoders Limited
[01:54:12] [Core Warning]         : Branding is enabled but the CustomBranding feature is not available on your current licence.
[01:54:12] [Logger Notice]        : Using keypair with fingerprint WZ8LFhAgxhWTQ1qi+uGZgUKrrHzB4tGoigKz4Hi98Yc=
[01:54:12] [Logger Info]          : SFTP Server started on 45.90.223.138:2225
[01:54:12] [Logger Error]         : No valid AMP licence was found. Please open a shell as the 'amp' user and run `ampinstmgr reactivate Minecraft01` to reactivate this instance.
4

It’s telling you what to do in the last line there :slight_smile:

5

This is actually something I saw before. I don’t know the credentials for the user account “amp” so I tried it with root and simply get this output/prompt:

[Info] AMP Instance Manager v2.4.0.6 built 30/09/2022 14:13
[Info] Release spec: Release - built by CUBECODERS/buildbot on CCL-DEV
Please enter value for License Key
>

Access to AMP has been part of my subscription to this hosting service since day 1; why do I need a license key all of a sudden?

6

You switch to the amp user by running su -l amp

If this is a rented server, you need to contact your hosting provider for support. It’s also worth pointing out that the AMP instance manager is out of date by quite a long way (which implies the OS hasn’t been updated since September last year either)

7

I updated aptinstmgr to version 2.4.3.6 but that didn’t change the license key thing. I’ll see if I can find an answer at the hosting service. Thank you, Mike.

8

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