Keep get 0x2 Error

Technical Support
1

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OS Name/Version: Ubuntu Server 24.04 “Noble Numbat” LTS

Product Name/Version: Currently running version 2.6.2.6 - 20250804.1

Problem Description:

I am having problems with installing game servers. I keep getting error 0x2. I have tried to the fix the issues by creating new instances, but it still happening.

Steps to reproduce:

  • Create New Instance

  • Instance gets stuck on loop when installing “game server”

  • The instance stops with the error “IPC function call IClientAppManager::GetUpdateInfo took too long: 74 msec

    Error! App ‘2430930’ state is 0x2 after update job.”

Actions taken to resolve so far:

  • Created new instances no luck, so far tried with Ark, Soulmask, and others.
  • Reinstalled Ubuntu server
  • Created new instances again and same issue.
  • Tried without docker too and gave me same error.
┏━━━━━━━━━━━━━━━━━━━━━━┳━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━┓
┃ Key                  ┃ Value                                 ┃
┣━━━━━━━━━━━━━━━━━━━━━━╋━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━┫
┃ Operating System     ┃ Linux - Debian GNU/Linux 12 on x86_64 ┃
┃ Product              ┃ AMP 'Phobos' v2.6.2.6 (Mainline)      ┃
┃ Virtualization       ┃ Docker                                ┃
┃ Application          ┃ ARK: Survival Ascended                ┃
┃ Module               ┃ GenericModule                         ┃
┃ Running in Container ┃ Yes                                   ┃
┃ Current State        ┃ Stopped                               ┃
┗━━━━━━━━━━━━━━━━━━━━━━┻━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━┛

df -h
Filesystem Size Used Avail Use% Mounted on
tmpfs 3.2G 1.6M 3.2G 1% /run
efivarfs 496K 100K 392K 21% /sys/firmware/efi/efivars
/dev/md3 1.8T 8.4G 1.7T 1% /
tmpfs 16G 2.0M 16G 1% /dev/shm
tmpfs 5.0M 0 5.0M 0% /run/lock
/dev/md2 988M 193M 729M 21% /boot
/dev/sda1 511M 5.2M 506M 2% /boot/efi
tmpfs 3.2G 12K 3.2G 1% /run/user/1000
overlay 1.8T 8.4G 1.7T 1% /var/lib/docker/overlay2/732da292c07e4aaf778354a97fb882ba34ce5314f47430b32068f44148c31cec/merged
overlay 1.8T 8.4G 1.7T 1% /var/lib/docker/overlay2/c22d7cda07b6614c4a80e9b82b230317d8327b9596f0d7d3d1df2c6e3580edb8/merged

1 Like
2

Possibly a network issue, maybe DNS, maybe bad IPv6

1 Like
3

I have been having the same issues all day. Reinstalled server, set up AMP, fail on every instance I have created. When I use my local VMWare server, I am able to install the app perfectly fine. It is something with AMP.

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4

AMP just runs steamcmd, what works on a different host doesn’t mean the host you have AMP on is properly configured

5

I think I fixed it. It was ipv6 messing things up. I am hosting the server on OVH, so they must have done something in the last week for it to throw that error. I disabled ipv6 using a tutorial I found online:

“1. Open the sysctl configuration file in a text editor:

sudo nano /etc/sysctl.conf

2. Add the following lines at the end of the file to disable IPv6:

net.ipv6.conf.all.disable_ipv6 = 1
net.ipv6.conf.default.disable_ipv6 = 1

3. Apply the changes:

sudo sysctl -p

Then, I was able to create instances and servers were updating then without giving me the error. So, I don’t know if it was something steam did or OVH. Because, I tried another game server manager and it gave me same errors as before. But, now with ipv6 disabled everything works as it should.

2 Likes
6

You brother are a GENIUS! this solution worked for me as well on my OVH server. Much appreciated!

1 Like