Instances disapear over SSL connection

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OS Name/Version: Windows 10 Pro

Product Name/Version: (Always use the full version number - not ‘Latest’) AMP 2.4.7 - 20240109.1

Problem Description: I have installed AMP on a windows 10 pro machine. I installed Microsoft IIS in order to handle SSL and to act as a reverse proxy. I can login using the server IP address locally and everything appears to be working. When I attempt to use the domain address (amp.yooperservers.com) I can also login but all of the app instances are gone. When I attempt to load the file manager I get the following error:

“Error: ko.applyBindings: first parameter should be your view model; second parameter should be a DOM node”

I also don’t seem to get any weird error messages in the logs. I have included the most recent log and a screen shot of what the SSL version of the site looks like.

[03:17:40] [AMPService Info]      : Starting AMPService version 2.4.7.0 (Decadeus), built 09/01/2024 03:40
[03:17:40] [AMPService Info]      : Stream: Mainline / Release - built by CUBECODERS/buildbot on CCL-DEV
[03:17:41] [GSMyAdmin Info]       : Purging old audit logs (this may take a moment)...
[03:17:41] [GSMyAdmin Warning]    : Current time zone is set to Pacific Standard Time - It is recommended you switch to UTC+0 to avoid time-zone related issues
[03:17:41] [AMPService Info]      : OS: Windows / x86_64
[03:17:41] [AMPService Info]      : CPU: Intel(R) Xeon(R) CPU X5670 @ 2.93GHz (6C/12T)
[03:17:41] [AMPService Info]      : RAM: 262124MB
[03:17:41] [AMPService Info]      : AMP Instance ID: 9971bf69-3433-476b-b30a-665acbf61f6c
[03:17:44] [GSMyAdmin Warning]    : Assembly Newtonsoft.Json was loaded for Core via fallback handler, check plugin dependencies.
[03:17:44] [GSMyAdmin Info]       : Loaded ADSModule version 1.0.0.0 by CubeCoders Limited
[03:17:45] [GSMyAdmin Info]       : Loaded FileManagerPlugin by CubeCoders Limited
[03:17:45] [GSMyAdmin Info]       : Loaded EmailSenderPlugin by CubeCoders Limited
[03:17:45] [GSMyAdmin Info]       : Loaded WebRequestPlugin by CubeCoders Limited
[03:17:45] [GSMyAdmin Info]       : Loaded LocalFileBackupPlugin by CubeCoders Limited
[03:17:45] [GSMyAdmin Info]       : Loaded CommonCorePlugin by CubeCoders Limited
[03:17:45] [GSMyAdmin Info]       : ADSModule requests dependency InstanceManagerPlugin...
[03:17:46] [GSMyAdmin Info]       : Loaded InstanceManagerPlugin by CubeCoders Limited
[03:17:46] [GSMyAdmin Info]       : ADSModule requests dependency SystemUserManagerPlugin...
[03:17:46] [GSMyAdmin Info]       : Loaded SystemUserManagerPlugin by CubeCoders Limited
[03:17:46] [GSMyAdmin Info]       : Licence Present: AMP Professional Edition
[03:17:47] [GSMyAdmin Info]       : Loaded steamcmdplugin by CubeCoders Limited
[03:17:50] [Core Info]            : Metrics server started OK on port 12820
[03:17:50] [ADS Info]             : ADS startup complete in 3256ms
[03:17:50] [ADS Info]             : Updating remote source CubeCoders/AMPTemplates
[03:17:51] [FileManager Notice]   : Using keypair with fingerprint pXibAsGgXWWvJQsxx8utkUZaISwVWjS35gs8d7bw2JU=
[03:17:52] [FileManager Info]     : SFTP Server started on 0.0.0.0:2223
[03:17:52] [GSMyAdmin Info]       : Websockets are enabled.
[03:17:52] [GSMyAdmin Info]       : Migrated 0 legacy permissions for Default
[03:17:52] [GSMyAdmin Info]       : Migrated 0 legacy permissions for Super Admins
[03:17:52] [GSMyAdmin Info]       : Migrated 0 legacy permissions for __AMPUSER_johnk
[03:17:52] [GSMyAdmin Info]       : Migrated 0 legacy permissions for Server Admin
[03:17:53] [GSMyAdmin Info]       : Webserver started on http://0.0.0.0:8080
[03:17:53] [Webserver Info]       : RouterTimer@10Hz with 2 jobs started
[03:17:53] [GSMyAdmin Info]       : Checking for AMP updates...
[03:17:53] [System Info]          : Startup mode is StartApplication.
[03:17:53] [GSMyAdmin Info]       : AMP is up to date.
[03:17:56] [InstanceManager Info] : Waiting for AMP instance to start...
[03:17:56] [InstanceManager Notice] : AMP instance Minecraft01 is now running.
[03:33:23] [GSMyAdmin:admin Activity] : Changing setting FileManagerPlugin.SFTP.EnableCompression to True
[03:34:10] [GSMyAdmin:admin Activity] : Changing setting ADSModule.Network.DefaultAppIPBinding to 0.0.0.0
[03:36:59] [GSMyAdmin:admin Activity] : Changing setting ADSModule.Network.BaseURL to https://amp.yooperservers.com
[03:44:12] [GSMyAdmin:admin Activity] : Changing setting ADSModule.Network.AppPortRanges to ["2456:2556","5678:5778","7777:7877","8766:8866","9876:9976","15000:15100","15777:15877","19132:19232","21025:21125","25565:25665","27015:27115","28015:28115","30120:30220","34197:34297","40100:40200"]
[03:48:12] [GSMyAdmin:admin Activity] : Changing setting Core.Monitoring.LogLevel to 0
[03:48:53] [GSMyAdmin Debug]      : Login request from 127.0.0.1 for admin
[03:48:55] [GSMyAdmin:admin Debug] : Creating new session for admin at 127.0.0.1 (Mozilla/5.0 (Linux; Android 10; K) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/120.0.0.0 Mobile Safari/537.36) API Login
[03:48:55] [GSMyAdmin:admin Debug] : Login success from 127.0.0.1 assigned session ID c4690be0-871c-4be0-a660-ddfd74fbdab3
[03:48:59] [GSMyAdmin Debug]      : Session c4690be0-871c-4be0-a660-ddfd74fbdab3 requested websockets upgrade.
[03:49:00] [ADS Debug]            : Refreshing all remote targets...
[03:49:00] [ADS Debug]            : Refreshed all remote targets.
[03:49:01] [GSMyAdmin Debug]      : Session c4690be0-871c-4be0-a660-ddfd74fbdab3 requested websockets upgrade.
[03:49:02] [GSMyAdmin Debug]      : Session c4690be0-871c-4be0-a660-ddfd74fbdab3 requested websockets upgrade.
[03:49:03] [GSMyAdmin Debug]      : Session c4690be0-871c-4be0-a660-ddfd74fbdab3 requested websockets upgrade.
[03:49:05] [GSMyAdmin Debug]      : Session c4690be0-871c-4be0-a660-ddfd74fbdab3 requested websockets upgrade.
[03:49:06] [GSMyAdmin Debug]      : Session c4690be0-871c-4be0-a660-ddfd74fbdab3 requested websockets upgrade.
[03:50:00] [ADS Debug]            : Refreshing all remote targets...
[03:50:00] [ADS Debug]            : Refreshed all remote targets.
[03:50:16] [GSMyAdmin Debug]      : Login request from 127.0.0.1 for admin
[03:50:17] [GSMyAdmin:admin Debug] : Ending session 9bb607f9-f41b-4174-87bd-9a7e41127dda (admin at 127.0.0.1, API Login) - No activity for 5 minutes.
[03:50:17] [GSMyAdmin:admin Debug] : Creating new session for admin at 127.0.0.1 (Mozilla/5.0 (Linux; Android 10; K) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/120.0.0.0 Mobile Safari/537.36) API Login
[03:50:17] [GSMyAdmin:admin Debug] : Login success from 127.0.0.1 assigned session ID 3c3f00e1-ff65-42e2-97e1-c0ad830d9550
[03:50:21] [GSMyAdmin Debug]      : Session 3c3f00e1-ff65-42e2-97e1-c0ad830d9550 requested websockets upgrade.
[03:50:23] [GSMyAdmin Debug]      : Session 3c3f00e1-ff65-42e2-97e1-c0ad830d9550 requested websockets upgrade.
[03:50:24] [GSMyAdmin Debug]      : Session 3c3f00e1-ff65-42e2-97e1-c0ad830d9550 requested websockets upgrade.
[03:50:26] [GSMyAdmin Debug]      : Session 3c3f00e1-ff65-42e2-97e1-c0ad830d9550 requested websockets upgrade.
[03:50:27] [GSMyAdmin Debug]      : Session 3c3f00e1-ff65-42e2-97e1-c0ad830d9550 requested websockets upgrade.
[03:50:28] [GSMyAdmin Debug]      : Session 3c3f00e1-ff65-42e2-97e1-c0ad830d9550 requested websockets upgrade.
[03:51:00] [ADS Debug]            : Refreshing all remote targets...
[03:51:00] [ADS Debug]            : Refreshed all remote targets.
[03:51:41] [GSMyAdmin Debug]      : Login request from 127.0.0.1 for admin
[03:51:43] [GSMyAdmin:admin Debug] : Ending session 14066b1c-557f-44f3-adfd-2c9cd8384c03 (admin at 127.0.0.1, API Login) - No activity for 5 minutes.
[03:51:43] [GSMyAdmin:admin Debug] : Creating new session for admin at 127.0.0.1 (Mozilla/5.0 (Linux; Android 10; K) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/120.0.0.0 Mobile Safari/537.36) API Login
[03:51:43] [GSMyAdmin:admin Debug] : Login success from 127.0.0.1 assigned session ID 2acc6aba-3fdb-4d51-b88e-e4dc4891f226
[03:51:47] [GSMyAdmin Debug]      : Session 2acc6aba-3fdb-4d51-b88e-e4dc4891f226 requested websockets upgrade.
[03:51:48] [GSMyAdmin Debug]      : Session 2acc6aba-3fdb-4d51-b88e-e4dc4891f226 requested websockets upgrade.
[03:51:50] [GSMyAdmin Debug]      : Session 2acc6aba-3fdb-4d51-b88e-e4dc4891f226 requested websockets upgrade.
[03:51:51] [GSMyAdmin Debug]      : Session 2acc6aba-3fdb-4d51-b88e-e4dc4891f226 requested websockets upgrade.
[03:51:53] [GSMyAdmin Debug]      : Session 2acc6aba-3fdb-4d51-b88e-e4dc4891f226 requested websockets upgrade.
[03:51:54] [GSMyAdmin Debug]      : Session 2acc6aba-3fdb-4d51-b88e-e4dc4891f226 requested websockets upgrade.
[03:52:00] [ADS Debug]            : Refreshing all remote targets...
[03:52:00] [ADS Debug]            : Refreshed all remote targets.
[03:53:00] [ADS Debug]            : Refreshing all remote targets...
[03:53:00] [ADS Debug]            : Refreshed all remote targets.
[03:54:00] [ADS Debug]            : Refreshing all remote targets...
[03:54:00] [ADS Debug]            : Refreshed all remote targets.
[03:54:49] [GSMyAdmin Debug]      : Login request from 127.0.0.1 for admin
[03:54:49] [GSMyAdmin Debug]      : Login request from 127.0.0.1 for admin
[03:54:50] [GSMyAdmin:admin Debug] : Ending session b3638fc4-5cab-46ee-87d1-2442b0cab67a (admin at 127.0.0.1, API Login) - No activity for 5 minutes.
[03:54:50] [GSMyAdmin:admin Debug] : Ending session f8feea01-3de7-43b3-9c55-c88ff773d679 (admin at 127.0.0.1, API Login) - No activity for 5 minutes.
[03:54:50] [GSMyAdmin:admin Debug] : Ending session 7f63c941-1203-4c67-8a98-3fd51a74c2c8 (admin at 127.0.0.1, API Login) - No activity for 5 minutes.
[03:54:50] [GSMyAdmin:admin Debug] : Creating new session for admin at 127.0.0.1 (Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/120.0.0.0 Safari/537.36) API Login
[03:54:50] [GSMyAdmin:admin Debug] : Creating new session for admin at 127.0.0.1 (Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/120.0.0.0 Safari/537.36) API Login
[03:54:50] [GSMyAdmin:admin Debug] : Login success from 127.0.0.1 assigned session ID aeee0e1a-4050-40bc-bbe4-2df1d02524de
[03:54:50] [GSMyAdmin:admin Debug] : Login success from 127.0.0.1 assigned session ID 60223b7e-8a56-4fab-b230-a9f0eaf6a3ed
[03:54:52] [GSMyAdmin Debug]      : Session 60223b7e-8a56-4fab-b230-a9f0eaf6a3ed requested websockets upgrade.
[03:54:54] [GSMyAdmin Debug]      : Session 60223b7e-8a56-4fab-b230-a9f0eaf6a3ed requested websockets upgrade.
[03:54:55] [GSMyAdmin Debug]      : Session 60223b7e-8a56-4fab-b230-a9f0eaf6a3ed requested websockets upgrade.
[03:54:56] [GSMyAdmin Debug]      : Session 60223b7e-8a56-4fab-b230-a9f0eaf6a3ed requested websockets upgrade.
[03:54:58] [GSMyAdmin Debug]      : Session 60223b7e-8a56-4fab-b230-a9f0eaf6a3ed requested websockets upgrade.
[03:54:59] [GSMyAdmin Debug]      : Session 60223b7e-8a56-4fab-b230-a9f0eaf6a3ed requested websockets upgrade.
[03:55:00] [ADS Debug]            : Refreshing all remote targets...
[03:55:00] [ADS Debug]            : Refreshed all remote targets.
[03:56:00] [ADS Debug]            : Refreshing all remote targets...
[03:56:00] [ADS Debug]            : Refreshed all remote targets.
[03:57:00] [ADS Debug]            : Refreshing all remote targets...
[03:57:00] [ADS Debug]            : Refreshed all remote targets.
[03:57:22] [GSMyAdmin Debug]      : Login request from 127.0.0.1 for admin
[03:57:24] [GSMyAdmin:admin Debug] : Ending session e6c110c4-4b49-460e-8e4d-190316aaf70a (admin at 127.0.0.1, API Login) - No activity for 5 minutes.
[03:57:24] [GSMyAdmin:admin Debug] : Ending session c4690be0-871c-4be0-a660-ddfd74fbdab3 (admin at 127.0.0.1, API Login) - No activity for 5 minutes.
[03:57:24] [GSMyAdmin:admin Debug] : Creating new session for admin at 127.0.0.1 (Mozilla/5.0 (Linux; Android 10; K) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/120.0.0.0 Mobile Safari/537.36) API Login
[03:57:24] [GSMyAdmin:admin Debug] : Login success from 127.0.0.1 assigned session ID 0a073f5d-d289-4e91-b14b-b704b2e1c266
[03:57:24] [GSMyAdmin Warning]    : Slow method invocation: Login took 2027ms to complete.
[03:57:24] [GSMyAdmin Warning]    : Slow response: Core.Login took 2027ms to complete.
[03:57:29] [GSMyAdmin Debug]      : Session 0a073f5d-d289-4e91-b14b-b704b2e1c266 requested websockets upgrade.
[03:57:30] [GSMyAdmin Debug]      : Session 0a073f5d-d289-4e91-b14b-b704b2e1c266 requested websockets upgrade.
[03:57:32] [GSMyAdmin Debug]      : Session 0a073f5d-d289-4e91-b14b-b704b2e1c266 requested websockets upgrade.
[03:57:33] [GSMyAdmin Debug]      : Session 0a073f5d-d289-4e91-b14b-b704b2e1c266 requested websockets upgrade.
[03:57:34] [GSMyAdmin Debug]      : Session 0a073f5d-d289-4e91-b14b-b704b2e1c266 requested websockets upgrade.
[03:57:36] [GSMyAdmin Debug]      : Session 0a073f5d-d289-4e91-b14b-b704b2e1c266 requested websockets upgrade.
[03:58:00] [ADS Debug]            : Refreshing all remote targets...
[03:58:00] [ADS Debug]            : Refreshed all remote targets.
[03:58:05] [GSMyAdmin Debug]      : Login request from 127.0.0.1 for johnk
[03:58:05] [GSMyAdmin:johnk Debug] : Ending session 3c3f00e1-ff65-42e2-97e1-c0ad830d9550 (admin at 127.0.0.1, API Login) - No activity for 5 minutes.
[03:58:05] [GSMyAdmin:johnk Debug] : Creating new session for johnk at 127.0.0.1 (Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/120.0.0.0 Safari/537.36 Edg/120.0.0.0) API Login
[03:58:06] [GSMyAdmin:johnk Debug] : Login success from 127.0.0.1 assigned session ID 128cd408-b03f-47ae-baa1-854a755ad369
[03:58:08] [GSMyAdmin Debug]      : Session 128cd408-b03f-47ae-baa1-854a755ad369 requested websockets upgrade.
[03:58:09] [GSMyAdmin Debug]      : Session 128cd408-b03f-47ae-baa1-854a755ad369 requested websockets upgrade.
[03:58:10] [GSMyAdmin Debug]      : Session 128cd408-b03f-47ae-baa1-854a755ad369 requested websockets upgrade.
[03:58:11] [GSMyAdmin Debug]      : Session 128cd408-b03f-47ae-baa1-854a755ad369 requested websockets upgrade.
[03:58:12] [GSMyAdmin Debug]      : Session 128cd408-b03f-47ae-baa1-854a755ad369 requested websockets upgrade.
[03:58:13] [GSMyAdmin Debug]      : Session 128cd408-b03f-47ae-baa1-854a755ad369 requested websockets upgrade.
[03:59:00] [ADS Debug]            : Refreshing all remote targets...
[03:59:00] [ADS Debug]            : Refreshed all remote targets.
[04:00:00] [ADS Debug]            : Refreshing all remote targets...
[04:00:00] [ADS Debug]            : Refreshed all remote targets.
[04:01:00] [ADS Debug]            : Refreshing all remote targets...
[04:01:00] [ADS Debug]            : Refreshed all remote targets.
[04:02:00] [ADS Debug]            : Refreshing all remote targets...
[04:02:00] [ADS Debug]            : Refreshed all remote targets.
[04:03:00] [ADS Debug]            : Refreshing all remote targets...
[04:03:00] [ADS Debug]            : Refreshed all remote targets.
[04:04:00] [ADS Debug]            : Refreshing all remote targets...
[04:04:00] [ADS Debug]            : Refreshed all remote targets.
[04:05:00] [ADS Debug]            : Refreshing all remote targets...
[04:05:00] [ADS Debug]            : Refreshed all remote targets.
[04:05:15] [GSMyAdmin Debug]      : Login request from 127.0.0.1 for admin
[04:05:16] [GSMyAdmin:admin Debug] : Ending session 128cd408-b03f-47ae-baa1-854a755ad369 (johnk at 127.0.0.1, API Login) - No activity for 5 minutes.
[04:05:16] [GSMyAdmin:admin Debug] : Ending session 2acc6aba-3fdb-4d51-b88e-e4dc4891f226 (admin at 127.0.0.1, API Login) - No activity for 5 minutes.
[04:05:16] [GSMyAdmin:admin Debug] : Ending session 60223b7e-8a56-4fab-b230-a9f0eaf6a3ed (admin at 127.0.0.1, API Login) - No activity for 5 minutes.
[04:05:16] [GSMyAdmin:admin Debug] : Ending session aeee0e1a-4050-40bc-bbe4-2df1d02524de (admin at 127.0.0.1, API Login) - No activity for 5 minutes.
[04:05:16] [GSMyAdmin:admin Debug] : Creating new session for admin at 127.0.0.1 (Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/120.0.0.0 Safari/537.36) API Login
[04:05:16] [GSMyAdmin:admin Debug] : Login success from 127.0.0.1 assigned session ID 9b435e45-27bf-4c36-b67c-ceaf967340fc
[04:05:17] [GSMyAdmin Debug]      : Session 9b435e45-27bf-4c36-b67c-ceaf967340fc requested websockets upgrade.
[04:06:00] [ADS Debug]            : Refreshing all remote targets...
[04:06:00] [ADS Debug]            : Refreshed all remote targets.
[04:07:00] [ADS Debug]            : Refreshing all remote targets...
[04:07:00] [ADS Debug]            : Refreshed all remote targets.
[04:08:00] [ADS Debug]            : Refreshing all remote targets...
[04:08:00] [ADS Debug]            : Refreshed all remote targets.
[04:09:00] [ADS Debug]            : Refreshing all remote targets...
[04:09:00] [ADS Debug]            : Refreshed all remote targets.
[04:10:00] [ADS Debug]            : Refreshing all remote targets...
[04:10:00] [ADS Debug]            : Refreshed all remote targets.
[04:11:00] [ADS Debug]            : Refreshing all remote targets...
[04:11:00] [ADS Debug]            : Refreshed all remote targets.
[04:12:00] [ADS Debug]            : Refreshing all remote targets...
[04:12:00] [ADS Debug]            : Refreshed all remote targets.
[04:13:00] [ADS Debug]            : Refreshing all remote targets...
[04:13:00] [ADS Debug]            : Refreshed all remote targets.
[04:14:00] [ADS Debug]            : Refreshing all remote targets...
[04:14:00] [ADS Debug]            : Refreshed all remote targets.

Steps to reproduce: I am not sure how to reproduce since I can’t seem to fix it.

  • Step 1
  • Step 2
  • Step 3

Actions taken to resolve so far: I have verified the reverse proxy is setup correctly and that the certificate for SSL still exists and is valid. I also tried to check ports on my server but I did not see any duplicate ports being used.

Anything in the browsers F12 log?

So, today I shut down the instance, ran a new copy of the installer in repair mode, upgraded the instance, and started it. I also deleted the IIS reverse proxy rule and created that from scratch. I also set the IIS service to have a delayed start. After a complete restart of the server, everything seems to be working again. If this happens again I will check the browser logs and post them here.

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