How do I wipe AMP and restore backups?

Technical Support
1

OS Name/Version: windows 10

Product Name/Version: 2.3.0.8 to 2.3.2.0

Problem Description: I upgraded to 2.3.2.0 but get the message in the GUI that each instance needs to be updated. The upgradeall CLI command appears to succeed but after a reboot I still get the issue. This used to prevent me from starting the instances. I’ve tried a few things and now I don’t see the instances anymore.

I’d like to just have a process to restore the instances after a clean wipe. I don’t think they are gone or renamed. I’ve got a minecraft, satisfactory, and an ark server.

Actions taken to resolve so far: appinstmgr upgradeall with and without cache. reboot afterwards. uninstall via windows add/remove programs.

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2

Hey @Michael_Chiaverini,

I saw your post and wanted to help troubleshoot your AMP instance recovery issue after upgrading to 2.3.2.0. Since your instances disappeared after the upgrade, here’s a structured approach to wipe AMP and restore backups properly.

Steps to Wipe AMP and Restore Backups:

  1. Backup Existing AMP Data – Before wiping AMP, ensure you have a backup of your instances:

    appbackup backupall

    or manually copy the AMPDatastore folder.

  2. Fully Uninstall AMP – Since uninstalling via Windows Add/Remove Programs didn’t work, try manually removing AMP:

    • Stop AMP services:
      appservice stop
    • Delete AMP folders:
      C:\AMP
C:\AMPDatastore
    • Remove AMP registry entries (if needed).

  3. Reinstall AMP Cleanly – Download and install the latest AMP version from CubeCoders.

  4. Restore Backups – Once AMP is installed, restore your instances:

    appbackup restoreall

    or manually place your backed-up AMPDatastore folder back into AMP’s directory.

  5. Verify Instance Visibility – If instances still don’t appear, check AMP’s logs (AMP/logs) for errors and try manually re-importing instances.

A Few Questions to Help Troubleshoot:

  • Do you still have a backup of your AMPDatastore folder?
  • Does AMP’s log show any errors related to missing instances?
  • Have you tried manually re-importing instances after reinstalling AMP?

Let me know if any of these steps help or if you can provide more details—I’d be happy to troubleshoot further! :rocket: