DirectX Runtime, C++ Issues with Soulmask

Technical Support Installation Support
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1

OS Name/Version: Windows Server 2022

Product Name/Version: SoulMask

im still getting the message “A required runtime is missing. This is likely to be a C++ or DirectX runtime. You can install them by running ampinstmgr DownloadCPPRuntime in an elevated command prompt.”

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Steps to reproduce:

  • Step 1: installed instance
  • Step 2:got that message
  • Step 3:

Actions taken to resolve so far:

  • Step 1: installed instance
  • Step 2:got that message
  • Step 3:i ran ampinstmgr DownloadCPPRuntime` in an elevated command prompt
  • Step 4: rebooted Hardware
  • Step 5:same results
2

The message is a red herring.

Try installing/enabling .NET Framework 3.5: Install .NET Framework on Windows Server 2022 - .NET Framework | Microsoft Learn

3

Still getting the same message with it

4

I suggest installing the MS VS C++ 2015-2022 redistributable and the DirectX end user runtime yourself and then restarting the system

5

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