Connectivity Problem with Palworld - Disconnected during play, wont reconnect to server

Technical Support
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1

System Information

Field Value
Operating System Windows - Windows 11 Pro on x86_64
Product AMP ‘Proteus’ v2.8.0.4 (Mainline)
Virtualization None
Application Palworld
Module GenericModule
Running in Container No
Current State Ready

Problem Description

Issue

After the server was online for 4 hours, we were suddenly kicked out and are now not able to reconnect. No settings were changed, but it now says “Connection timed out. Either the destination server is down, or its IP address has changed.”

Reproduction Steps

  • Stopped Instance after the disconnect.
  • Updated Instance to be safe.
  • Restarted Instance and tried to reconnect but failed.
2

Did your ISP cycle you to a new IP?

3

No sir. I did “fix” it though. I created a backup of the broken instance. Created a new instance and uploaded the backup to the new instance. Had to reconfigure Gameplay settings within AMP and reconfigure the tunnel to allow the new instance’s port, but we can connect back to the server now.

Thanks for the comment tho.