Connectivity Problem with Palworld - Connection Timed Out from Palworld Client

Technical Support
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1

System Information

Field Value
Operating System Linux - Debian GNU/Linux 13 on x86_64
Product AMP ‘Proteus’ v2.8.0.4 (Mainline)
Virtualization Docker
Application Palworld
Module GenericModule
Running in Container Yes
Current State Ready

Problem Description

Connection Timed Out from Palworld Client

Issue

The server was working fine until yesterday (last checked). Today, when trying to connect, the client shows “Connection timed out. Either the destination server is down, or its IP address has changed.”. I got 2 other friends trying to connect, and they face the same problem. We can connect to public servers just fine.

Please help, I don’t mind if the server has to be rolled back to older backups (but please don’t wipe the server).

Reproduction Steps

  • Didn’t do anything prior to this - user reported connection timing out and I started these steps
  • Restarted the instance
  • Update the Palworld server using Update button
2

Is this running on your local hardware or are you renting a server? If the later (which i assume since you can’t connect either) , you need to verify the ip is correct and check with the hosting service.