Connectivity Problem with Hytale - Connection handshake canceled due to configured timeout

Technical Support
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1

System Information

Field Value
Operating System Linux - Ubuntu 24.04.3 on x86_64
Product AMP ‘Phobos’ v2.6.5.0 (Mainline)
Virtualization None
Application Hytale
Module GenericModule
Running in Container No
Current State Ready

Problem Description

Issue

i’ve been trrying to get the hytale server working and i can join it fine but the other people i’m hosting for all get the same error of “Connection handshake was canceled due to the configured timeout of 00:00:10 seconds elapsing”, i have done everthing i’ve come across (potr forwarding, editing config files, system clocks, system and network firewalls, ect) yet nothing has worked for them to access it. Any ideas of how to solve this that i may not have tried yet, is this an issue with the AMP authentication, or is the game just too new?

Reproduction Steps

  • port fowarding
  • config files edited
  • players can’t connect
2

Try changing your port forwarding protocol to UDP instead of TCP.

3

The issue is with your network, or there is a server/client version mismatch

4

So we’ve been trying off and on all week to fix this, the clients are matched.

Any idea to fix my network as i’ve adjusted firewalls on my router & my server, set up port forwards for UDP and TCP but still hitting a wall with this.

Thanks for any ideas you may have i’ll try anything at this point as all this stuff is very new to me.

5

Are you sure your network connection allows port forwarding? You could be behind CG-NAT

6

As far as i can tell it does allow, i have google fiber as my isp going into a ax6600 router and setting up the port forwards via the router setting