Connectivity Problem with Application Deployment - A player is unable to connect to the server

System Information

Field Value
Operating System Linux - Debian GNU/Linux 13 on x86_64
Product AMP ‘Phobos’ v2.6.5.2 (Mainline)
Virtualization VMware
Application Application Deployment
Module ADSModule
Running in Container No
Current State Indeterminate

Problem Description

Issue

We tried everything we found on the internet to help him access the server, but he can’t, even though other players can, and the player limit hasn’t been reached. It’s probably a problem with your internal firewall; his IP address is 35.145.35.24.

Reproduction Steps

  • We tried turning off his firewall.
  • We tried to reset the internet
  • We checked with other players and they are able to log in.