Can't activate new instance

Technical Support
1

OS Name/Version:Ubuntu 20.04.4 LTS

Product Name/Version: AMP Release “Triton”

v2.3.2.8, built 28/03/2022 15:21

Problem Description: cant activate new instances even tho i have valid licence.

[Info] Checking licence key…
[Info] Licence Type: AMP Professional
[Info] Current Usage: 1
[Info] Reactivating instance Pixelmon…
[16:22:16] [Core Info] : Starting AMP version 2.3.2.8 (Triton), built 28/03/2022 15:21
[16:22:16] [Core Info] : Stream: Mainline (Release) - built by CUBECODERS/buildbot on CCL-DEV
[16:22:16] [Core Warning] : Current time zone is set to EET - Servers should ideally be UTC to avoid time-zone related issues
[16:22:16] [Core Info] : OS: Linux / x86_64
[16:22:16] [Core Info] : CPU: AMD FX™-8350 Eight-Core Processor (4C/8T)
[16:22:16] [Core Info] : AMP Instance ID: 326862ad-c971-424e-aa95-f34578820167
[16:22:16] [ModuleLoader Info] : Loaded MinecraftModule version 1.0.0.3 by CubeCoders Limited
[16:22:16] [Core Info] : Metrics publishing is enabled at udp://localhost:12820.
[16:22:16] [ModuleLoader Info] : Loaded FileManagerPlugin version 1.0.0.0 by CubeCoders Limited
[16:22:16] [ModuleLoader Info] : Loaded EmailSenderPlugin version 1.0.0.0 by CubeCoders Limited
[16:22:16] [ModuleLoader Info] : Loaded WebRequestPlugin version 1.0.0.0 by CubeCoders Limited
[16:22:16] [ModuleLoader Info] : Loaded LocalFileBackupPlugin version 1.0.0.0 by CubeCoders Limited
[16:22:16] [ModuleLoader Info] : Loaded CommonCorePlugin version 1.0.0.0 by CubeCoders Limited
[16:22:17] [Core Info] : Performing activation, please wait…
[16:22:17] [Core Error] : Couldn’t activate: The server was unable to process the request due to an internal error. For more information about the error, either turn on IncludeExceptionDetailInFaults (either from ServiceBehaviorAttribute or from the configuration behavior) on the server in order to send the exception information back to the client, or turn on tracing as per the Microsoft .NET Framework SDK documentation and inspect the server trace logs.
[16:22:17] [Core Info] : Failed to activate: Success
[16:22:17] [Core Info] : -configonly specified or activation performed. Saving settings and shutting down. This is perfectly normal.
[Info] Done.

2

We had a temporary outage today (announced on Twitter) to perform upgrades to the licencing system. Should all be fine now, but there may be further minor disruptions during the day.

3

Not sure if I should be creating a new thread but I have been having a similar issue all evening, still happening now (2h after Mike’s post).

I stupidly uninstalled AMP and reinstalled it before reading the wiki that says not to do this. I was previously running using the community dockerized version but thought that might be the problem, so I removed it and installed directly using the instructions on this website. It’s exactly the same error with both versions.

I’m on Centos 8 stream, using the AMP Instance Manager v2.3.2.8.

4

It’s still going to be up-and-down a bit throughout the day :slight_smile: If you try at this moment it should be okay again.