Cant Access Account

[Danny1]

Note - If you do not fill in every section below, your post won’t be answered - you must provide the steps you have followed so far and the actions you’ve already taken. Make sure to remove this notice from your post too.

OS Name/Version: Windows 10

Product Name/Version: (Always use the full version number - not ‘Latest’) AMP Instance Manager v2.5.0.12

Problem Description: First time using the app and I’ve just installed it. Followed the YouTube tutorial but the setup is different. I immediately get prompted for my username and password. If I choose forgot password and follow the instructions to reset the password via command line, I go through the steps, enter my instance, username, password then it stops the instance, then i get this error:

[Info/1] AMP Instance Manager v2.5.0.12 built 31/05/2024 14:46
[Info/1] Stream: Mainline / Release - built by CUBECODERS/buildbot on CCL-DEV
Please enter value for Instance Name
>ADS01

Please enter value for Username
>Danny

Please enter value for Password
>*********

Please confirm value for Password
>*********

[Info/1] Stopping Instance: 'ADS01'
[Info/1] Stopping instance ADS01...
[Info/1] Waiting for instance to stop...
[Info/1] Instance ADS01 has stopped.
[Warning/1] Unable to update ownership information.
[Error/1] UnauthorizedAccessException
[Error/1] [0] (UnauthorizedAccessException) : Attempted to perform an unauthorized operation.
[Error/1]    at Security.AccessControl.Platform.SetSecurityInfo(ResourceType type, String name, SafeHandle handle, SecurityInfos securityInformation, SecurityIdentifier owner, SecurityIdentifier group, GenericAcl sacl, GenericAcl dacl)
   at Security.AccessControl.NativeObjectSecurity.Persist(String name, SafeHandle handle, AccessControlSections includeSections, Object exceptionContext)
   at Security.AccessControl.NativeObjectSecurity.Persist(String name, AccessControlSections includeSections, Object exceptionContext)
   at Security.AccessControl.FileSystemSecurity.Persist(String fullPath)
   at InstanceManagerPlugin.LocalInstanceManager.<ConfigureAMP>()
[Error/1] This instance can only be started by ADS (AMP's main web interface) - it cannot be started via the command line.

Steps to reproduce:

• Open CMD
• Follow password reset commands

Actions taken to resolve so far: Contact support

[Mike]

Do you mean that you forgot the password you set during installation? Or is there some other reason you’re resetting your login details? Setting your AMP login details is one of the first steps during setup so it’s not possible to have AMP running without specifying your own login details.

[Dan_Downing]

Hi Mike, I’m also a first time user new to the platform. I’m stuck in a similar place as OP. I’m being prompted for a username and password, I just set my password for the first time so that’s no issue but I do not recall setting a username. I can’t for the life of me figure out what it should be. Perhaps I skipped over that part without reading properly? Any direction you can provide would be extremely helpful. Thank you.

[Mike]

The default username it pre fills for you is ‘admin’

[Dan_Downing]

I feel really silly. That worked. Thank you very much.