Ark server 0/0 player, no map showing

Hello, i have a Minecraft modded server and a Valheim server run very fine with AMP.
But i have an issue with an Ark server.

System Information

Field Value
Operating System Ubuntu Server 22.04.2
Product AMP ‘Decadeus’ v2.4.4
Virtualization Proxmox 7.4
Application Ark Survival Evolved
Module Generic Module
Running in Container No
Current State Start

Problem Description

Issue

The server is home server in a DMZ behind a Sophos XG utm firewall, the public ip is static.
The server start without issue but its impossible to join, in steam server list the server appear with no map and 0/0 player.
In amp the server is set to use Extinction map with 70 players slots

Reproduction Steps

  • Start Server
  • Add it in Favorite Steam Server list

Actions taken to resolve so far:

  • Restart server
  • Change map to The Island
  • Change multihome IP Bending
  • Disable Firewall
  • Disable CrossPlay
  • Disable valve anti-cheats
  • Change port
  • Recreate VM and reinstall AMP & Ark
  • Update ampinstmgr with ampinstmgr --nocache upgradeall

Last check :

if i use ufw status i have the correct port opened :

and if i use ampinstmgr ports i have 8080 ports, 2223 ports and 12820 but no 7777 port and 27015 port listening, i think it’s the problem (but I’m not sure) , how to resolve ?

Thank you

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