Application Deployment - AMP Service Hanging and Crashing Under Low Resource Usage

System Information

Field Value
Operating System Linux - Debian GNU/Linux 13 on x86_64
Product AMP ‘Phobos’ v2.6.5.0 (Mainline)
Virtualization VMware
Application Application Deployment
Module ADSModule
Running in Container No
Current State Indeterminate

Task

AMP Service Hangs and Crashes

Problem Description

Issue

We are continuing to experience repeated hangs and crashes of the AMP Discord service, despite the system operating well within normal resource limits. This issue has been ongoing for an extended period and is reproducible during normal operation.

While actively working inside AMP, the panel becomes unresponsive. Shortly afterward, AMP either crashes outright or the Discord service restarts without warning. This occurs without any corresponding spike in CPU, memory, or system load.

A screenshot has been attached showing the system state at the time of the issue:

Observed system state at time of failure (per htop):

Total RAM: ~9.7 GB

RAM in use: ~446–500 MB

CPU usage: ~0.7% per core

Load average: 0.12 / 0.31 / 0.25

No memory pressure

No CPU saturation

No abnormal process growth

AMP-related processes are present and stable at the OS level, with multiple AMP Core processes running at approximately 290 MB RES each, but overall memory usage remains extremely low relative to available system resources.

Despite this healthy system state, AMP becomes unresponsive and crashes, which strongly suggests:

An internal AMP Discord integration issue

A deadlock or thread stall

An unhandled exception within AMP

A watchdog or supervisor incorrectly triggering restarts

A logic or state failure unrelated to resource exhaustion

There is no indication that this behavior is caused by the host, Docker, containerd, or systemd. The host remains fully responsive during the incident.

This is not a one-off event. It happens during normal usage patterns and interrupts active management work. Manual recovery is often required.

We need assistance identifying what is causing AMP to hang and crash when the system is demonstrably healthy.

Requesting assistance with:

Root cause analysis of AMP Discord service hangs/crashes

What logs or debug flags should be enabled to capture the failure

Whether this is a known issue with the AMP Discord module

Any patches, updates, or configuration changes that address this behavior

How to prevent AMP from crashing under low-load conditions

This issue is impacting reliability and needs to be addressed beyond basic resource troubleshooting.

Reproduction Steps

  • Login in to amp
  • Start working on server
  • AMP stops working
  • Amp Service Hangs
  • Amp Crashes

Please do not use AI to generate support requests. Rewrite this in your own words.

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