Analytics for Teamspeak 6 doesnt work

Technical Support
1

System Information

Field Value
Operating System Linux - Ubuntu 24.04.4 on x86_64
Product AMP ‘Deimos’ v2.7.0.0 (Mainline)
Virtualization None
Application Teamspeak 6
Module GenericModule
Running in Container No
Current State Ready

Task

I am trying to activate analytics for my TeamSpeak 6 instance.

Problem Description:

I have enabled analytics as well as the option “Store user-specific data”, but no player activity is shown in AMP.

Additionally, the “Status” section always displays 0/32 active users, even when users are connected.

However, both AMP logs and the TeamSpeak server logs clearly show user connections and disconnections, including their IP addresses:

2026-04-08 17:36:51.956034|INFO    |VirtualServerBase|1  |client connected 'TestUser'(id:X) using a myTeamSpeak ID (XXXXXXX) from XX.XX.XX
2026-04-08 17:38:14.037162|INFO    |VirtualServerBase|1  |client disconnected 'TestUser'(id:X) reason 'reasonmsg'

Reproduction Steps

  • Enable analytics

  • Enable “Store user-specific data”

  • Enable IP logging

  • Enable “Log user events” in the TeamSpeak server

Additional Information

Analytics for my Minecraft server is working without any issues on the same AMP installation.

2

See TeamSpeak 6 - User count does not work - #3 by zehDonut

3

Thanks for the quick reply.

As mentioned before, I already enabled “Log user events”, which corresponds to virtualserver_log_client.

I also verified this directly in the database:

SELECT * FROM server_properties
WHERE ident = 'virtualserver_log_client';

The value is set to 1, so logging should be active.

Additionally, user connections and disconnections are correctly written to both the TeamSpeak logs and AMP logs.

However, AMP analytics still does not show any player activity, and the user count remains at 0/32.

I have attached a screenshot of the database result below:

image
image353×164 2.87 KB

4

Have you updated your instance from the main AMP page (click on the down arrow on the instance tile) to ensure it has the user tracking regex?

5

Thanks for the suggestion.

I have already updated the instance via the AMP main page (using the arrow-down on the instance tile), so it should include the latest user tracking regex.

However, the issue still persists:

  • No player activity is shown in analytics

  • User count remains at 0/32

I have attached a screenshot of the update status below.

Please let me know if there is anything else I can check or provide.

image
image348×168 14.7 KB

Edit:
Now it works, after restarting my whole server and updating my ts instance.