OS Name/Version: Linux Mint 21.3
Product Name/Version: 2.6.0.4 - 20241106.1
Problem Description:
AMP is not accepting my enterprise license and it is showing as expired in the license manager.
I have all records showing that payments are up to date, please assist.
Actions taken to resolve so far:
I have reactivated ADS and all instances using my professional license and things are once again working as i expect them to, however when I attempt to reactivate with my enterprise license i get the following error
///[Info/1] Checking licence key…
[Info/6] Licence Type: AMP Enterprise
[Info/6] Current Usage: 18
[Info/6] Reactivating instance ADS01…
[Info/6] Stopping instance ADS01…
[Info/6] Requesting soft-stop…
[Info/6] Waiting for instance to stop…
[Info/12] Instance was shut down gracefully.
[Info/12] Instance ADS01 has stopped.
[07:53:09] [Program Info/1] : Starting AMP version 2.6.0.4 (Phobos), built 06/11/2024 22:37
[07:53:09] [Program Info/1] : Stream: Mainline / Release - built by CUBECODERS/buildbot on CCL-DEV
[07:53:09] [Core Info/1] : Loading configuration from provisionargs.kvp…
[07:53:09] [Program Warning/1] : Current time zone is set to South Africa Standard Time - It is recommended you switch to UTC+0 to avoid time-zone related issues
[07:53:09] [Program Info/1] : OS: Linux / x86_64
[07:53:09] [Program Info/1] : CPU: AMD Ryzen 5 3600 6-Core Processor (6C/12T)
[07:53:09] [Program Info/1] : RAM: 32009MB
[07:53:09] [Program Info/1] : AMP Instance ID: 48affba6-225d-4aa7-b1d3-bb5bf71b939c
[07:53:09] [Core Info/1] : Loaded ADSModule version 2.6.0.4 by CubeCoders Limited
[07:53:09] [Loader Info/1] : Loaded FileManagerPlugin by CubeCoders Limited
[07:53:10] [Loader Info/1] : Loaded EmailSenderPlugin by CubeCoders Limited
[07:53:10] [Loader Info/1] : Loaded WebRequestPlugin by CubeCoders Limited
[07:53:10] [Loader Info/1] : Loaded CommonCorePlugin by CubeCoders Limited
[07:53:10] [Loader Info/1] : ADSModule requests dependency InstanceManagerPlugin…
[07:53:10] [Loader Info/1] : Loaded InstanceManagerPlugin by CubeCoders Limited
[07:53:10] [Loader Info/1] : ADSModule requests dependency SystemUserManagerPlugin…
[07:53:10] [Loader Info/1] : Loaded SystemUserManagerPlugin by CubeCoders Limited
[07:53:10] [Core Info/1] : Performing activation, please wait…
[07:53:11] [System Error/9] : Activation failed: ExpiredKey
[07:53:11] [System Error/9] : Licence state: NoLicenceFile
[07:53:11] [Core Info/1] : Failed to activate: Expired Key
[07:53:11] [Core Info/1] : Licence Present: AMP Professional Edition - Lifetime Licence
[07:53:11] [Program Info/1] : -configonly specified or activation performed. Saving settings and shutting down. This is perfectly normal.
[Info/6] Done.