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OS Name/Version: Windows PC accessing, Ubuntu Server 22 via Web Portal
Product Name/Version: (Always use the full version number - not ‘Latest’)
New AMP
Problem Description: AMP new look is causing issues after a day of it running the web portal refuses to load and wont allow access via internal ip and port, and external ip and port, and external domain name and port. AMP Loading continuously and refuses to finalize, I have to shut down the amp and reboot my ubuntu server and after a restart connections to the amp through web portals are restored.
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Steps to reproduce:
- Step 1, reboot server blade completely
- Step 2, wait 4-24 hours
- Step 3, try to connect to amp web portal remotely or internally
- Step 4, DO NOT WORKY
Actions taken to resolve so far: Found that AMP is up and running and services are up and running, firewalls are down and off, Connection is restored with full reboot. Wondering how to revert back to the previous look of the amp maybe the new amp loadout is getting hung up when trying to connect?
| OS | Linux |
|---|---|
| Platform | Ubuntu 24.04.2 |
| System Type | x86_64 |
| Hardware Platform | Dell Inc. 0599V5 |
| CPU Model | Intel(R) Xeon(R) CPU E5-2680 v4 @ 2.40GHz |
| CPU Layout | 1S/28C/56T |
| Installed RAM | 257819 |
| Virtualization | None |
| Network Mode | Standard |
| Module | ADSModule |
| Module Application | Application Deployment |
| Loaded Plugins | FileManagerPlugin, EmailSenderPlugin, WebRequestPlugin, LocalFileBackupPlugin, CommonCorePlugin, AnalyticsPlugin |
| Application Name | AMP |
| Application Version | 2.6.2.0 |
| Codename | Phobos |
| Tools Version | 2.6.2 |
| Release Stream | Mainline |
| Build Spec | Release |
| Build Date | 17/06/2025 09:10 |
| InstanceID | 1201b354-499b-4267-be5d-e85d220691d9 |
| Last Executable | |
| Last Arguments | |
| Last Process ID | 15327 |