AMP has lost its licence key due to a hardware or system configuration change

OS Name/Version: Ubuntu 20.04.5

Product Name/Version: AMP Release “Halimede” v2.4.0.10, built 27

Problem Description:

At every system restart I get this message if I login to amp:

AMP has lost its licence key due to a hardware or system configuration change. Please re-enter your licence key under Configuration -> New Instance Defaults. You may also need to reactivate your existing instances on this host.

Then I need to re-enter my key and re-activate all instances.

I need to restart my server a few times per month, so just not doing it is not an option.

Steps to reproduce:

  • Restart the server…

Actions taken to resolve so far:
I upgraded every instance.

There were no issues in the past. This started happening after the last amp release.

1 Like

This is a known issue. You’ll have to wait for a future release that fixes it.

Thank you for the information. It is just annoying, because the usage in the License-Manager is very high. A reset button would be helpful there.

Disregard anything that license manager shows. It purposefully is on a delay. But the system knows what you’re really using. If you ever get an e-mail (you won’t) then you can reach out about it.

Similar issue. Happened 3 times so far. Looking forward to a fix.