AMP does not start after installation

[EinSteini]

OS Name/Version: Ubuntu 22.02 LTS

Product Name/Version: AMP Instance Manager v2.4.3 built 14/03/2023 21:50

Problem Description:

After successfully installing AMP with HTTPS using the script, the webpage is just stuck on “AMP is not currently running”.
Even after waiting for an hour due to the “first-time-setup”, nothing happens.
I don’t know if this is important, in my first installation attempt, I accidentally executed this command directly after the installation finishing because I skimmed over the “first-time-setup” part.
sudo service ampinstmgr restart
I also reinstalled it after the first attempt failing by running the script again.

Steps to reproduce:

• Install with all questions answered “yes”

Actions taken to resolve so far:

• Reinstallation
• Reinstallation without HTTPS
• Restarting the service

Thanks in advance!

[Greelan]

Switch to the amp user with sudo su -l amp, then run ampinstmgr status and post the output

[EinSteini]

[Info] AMP Instance Manager v2.4.3 built 14/03/2023 21:50
[Info] Release spec: Release - built by CUBECODERS/buildbot on CCL-DEV
Instance Name      │ Friendly Name    │ Module     │ IP              │ Port  │ Up
───────────────────┼──────────────────┼────────────┼─────────────────┼───────┼───

That’s everything.

[Greelan]

Show the full command and output

[EinSteini]

Nothing more

[Greelan]

OK. Sometimes the AMP package does not download correctly and therefore the default management instance is not created

As the amp user, run ampinstmgr quickstart

[Greelan]

If that doesn’t work you will probably need to delete the failed zip that was downloaded previously, and then try again. It’s in /home/amp/.ampdata/instances/