AMP Authentication System Failure (code 500)

Technical Support
1

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OS Name/Version: Windows Server 2019

Product Name/Version: (Always use the full version number - not ‘Latest’) AMP 2.3.3.4

Problem Description:

Authentication System Failure (code 500)

Reason: AMP tried to login to auth server at http://localhost:8080/ but it could not be reached. Please make sure that the AuthServerURL setting in AMPConfig.conf for this instance is valid and addresses your ADS controller/standalone instance.

An error occurred while sending the request. - Unable to connect to the remote server

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Steps to reproduce:

  • Step 1
  • Step 2
  • Step 3

Actions taken to resolve so far:
Login.UseAuthServer=True

Login.AuthServerURL - The URL for the ADS instance providing authentication when using UseAuthServer

Login.AuthServerURL=http://127.0.0.1:8080/
Login.MetricsServerPort=12820
Login.UseLDAPLogins=False
Login.LDAPAuthDomain=
Login.LDAPGroupPrefix=AMP_

2

What mode is AMP running in, Standalone or Controller/Target?

Also what is the port for the ADS instance? You can check this by running ampinstmgr status on the command prompt.

3

image
image921×177 6.26 KB

4

The ADS instance isn’t running. Run ‘ampinstmgr startall’ and try again.

5

what does the ADS instance do, is this to acces your online panel?

6

Correct. It’s the central management system.

7

i work together with lon1 btw to fix this problem.

By executing this command,
we get this error

image
image1694×299 139 KB

how do we proceed now?

8

That’s fine - ignore that and just go to the panel :slight_smile:

9

i can still not acces the panel. i used my shortcut i set for the panel, is it possible the ip changed or something.

even when i use localhost:8080 it still does not load the panel page

i still cannot react on thuis toppic it says i have reached a limit of 3 reactions per topic

is there any other way then rebooting the system because there are other applications running on this system??

10

Reboot the system, ADS is probably stalled (its a system service, if its stopped with other things running it can cause headaches)