Update Failure with ARK: Survival Evolved - i cant update any ark instances

Julian_Pasto · October 26, 2023, 2:34pm

System Information

Field	Value
Operating System	Linux - Fedora Linux 38 on x86_64
Product	AMP ‘Decadeus’ v2.4.6.6 (Mainline)
Virtualization	None
Application	ARK: Survival Evolved
Module	GenericModule
Running in Container	No
Current State	Stopped

Problem Description

Issue

I’ve looked on the forum a couple of times but never found anything that worked

Reproduction Steps

create ark instance
try to update
toggle instance on and off

Mike · October 26, 2023, 4:02pm

What happens when you try? What output do you get in the console?

Julian_Pasto · October 26, 2023, 6:13pm

the console does not output anything

Mike · October 26, 2023, 6:28pm

Did you select the option for 32 bit libraries during installation?

Julian_Pasto · October 26, 2023, 6:31pm

yes i did. well i say that but how would i verify it?

Mike · October 26, 2023, 6:50pm

Check /root/ampsummary.log

Julian_Pasto · October 26, 2023, 7:04pm

Yes I did install the 32 bit libraries

Mike · October 26, 2023, 7:06pm

After hitting update, what does the support tab say for the most recent executable and arguments?

Julian_Pasto · October 26, 2023, 7:17pm

they’re both blank as well.

Mike · October 26, 2023, 7:46pm

Weird - what does the instances log file say?

Julian_Pasto · October 26, 2023, 7:52pm

[14:26:49] [Logger Info] : Starting AMP version 2.4.6.6 (Decadeus), built 05/10/2023 11:56
[14:26:49] [Logger Info] : Stream: Mainline / Release - built by CUBECODERS/buildbot on CCL-DEV
[14:26:49] [Logger Warning] : Current time zone is set to EST - It is recommended you switch to UTC+0 to avoid time-zone related issues
[14:26:49] [Logger Info] : OS: Linux / x86_64
[14:26:49] [Logger Info] : CPU: AMD Ryzen 7 5700G (8C/16T)
[14:26:49] [Logger Info] : RAM: 13861MB
[14:26:49] [Logger Info] : AMP Instance ID: f8a0a059-8111-475a-a752-0a67d8130d1b
[14:26:49] [Logger Info] : Loaded GenericModule version 1.0.0.0 by CubeCoders Limited
[14:26:49] [Logger Info] : Metrics publishing is enabled at udp://localhost:12820.
[14:26:49] [Logger Info] : Loaded FileManagerPlugin by CubeCoders Limited
[14:26:49] [Logger Info] : Loaded EmailSenderPlugin by CubeCoders Limited
[14:26:49] [Logger Info] : Loaded WebRequestPlugin by CubeCoders Limited
[14:26:49] [Logger Info] : Loaded LocalFileBackupPlugin by CubeCoders Limited
[14:26:49] [Logger Info] : Loaded CommonCorePlugin by CubeCoders Limited
[14:26:49] [Logger Info] : GenericModule requests dependency steamcmdplugin…
[14:26:49] [Logger Info] : Loaded steamcmdplugin by CubeCoders Limited
[14:26:49] [Logger Info] : GenericModule requests dependency RCONPlugin…
[14:26:49] [Logger Info] : Loaded RCONPlugin by CubeCoders Limited
[14:26:49] [Logger Warning] : No such setting node: GenericModule.App.Ports. - maybe the relevant plugin/module isn’t loaded?
[14:26:49] [Logger Info] : Licence Present: AMP Professional Edition
[14:26:49] [FileManager Notice] : No SSH keypair available for embedded server, generating new keypair…
[14:26:50] [Logger Notice] : Generated new keypair with fingerprint kDLYLFP+j8QKri74M0PIYqUgT2KZhBfJCNrHKlE6Z1I=
[14:26:50] [Logger Notice] : Using keypair with fingerprint kDLYLFP+j8QKri74M0PIYqUgT2KZhBfJCNrHKlE6Z1I=
[14:26:50] [Logger Info] : SFTP Server started on 0.0.0.0:2227
[14:26:50] [Webserver Info] : Websockets are enabled.
[14:26:50] [Logger Info] : RouterTimer@10Hz with 2 jobs started
[14:26:50] [Logger Info] : Webserver started on http://127.0.0.1:8084
[14:26:50] [Core Info] : Checking for AMP updates…
[14:26:50] [Logger Info] : Startup mode is UpdateApplication.
[14:26:50] [Core Error] : HttpRequestException
[14:26:50] [Logger Error] : [0] (HttpRequestException) : The SSL connection could not be established, see inner exception.
[14:26:50] [Core Error] : at ModuleShared.VersionManifest.FetchAsync (String forPlatform)
[14:26:50] [Core Error] : AuthenticationException
[14:26:50] [Logger Error] : [1] (AuthenticationException) : Authentication failed, see inner exception.
[14:26:50] [Core Error] : FrameworkBtlsException
[14:26:50] [Logger Error] : [2] (FrameworkBtlsException) : Ssl error:1000007d:SSL routines:OPENSSL_internal:CERTIFICATE_VERIFY_FAILED
at /usr/src/mono/external/boringssl/ssl/handshake_client.c:1132
[14:26:50] [Core Error] : at Framework.Btls.FrameworkBtlsContext.ProcessHandshake ()
at Framework.Net.Security.MobileAuthenticatedStream.ProcessHandshake (Framework.Net.Security.AsyncOperationStatus status, Boolean renegotiate)
at (wrapper remoting-invoke-with-check) Framework.Net.Security.MobileAuthenticatedStream.ProcessHandshake(Framework.Net.Security.AsyncOperationStatus,bool)
at Framework.Net.Security.AsyncHandshakeRequest.Run (Framework.Net.Security.AsyncOperationStatus status)
[14:26:50] [Core Warning] : Unable to query version information.
[14:26:50] [steamcmdplugin Error] : Could not download SteamCMD.
[14:26:58] [Logger Activity] : Authentication attempt for user Captainp from 127.0.0.1
[14:26:58] [Core Activity] : Authentication success
[14:27:11] [API:Captainp Activity] : Updating the application.
[14:27:11] [steamcmdplugin:Captainp Warning] : Update already in progress, ignoring…
[14:27:13] [Logger:Captainp Info] : Merging config file ./ark-se/376030/./ShooterGame/Saved/Config/LinuxServer/GameUserSettings.ini (INI format) using Unicode (UTF-8) encoding.
[14:27:13] [Logger:Captainp Info] : Merging config file ./ark-se/376030/./ShooterGame/Saved/Config/LinuxServer/Game.ini (INI format) using Unicode (UTF-8) encoding.
[14:27:13] [Logger:Captainp Warning] : Tried to merge config file ./ark-se/376030/./ShooterGame/Saved/Config/WindowsServer/GameUserSettings.ini but the file does not exist.
[14:27:13] [Logger:Captainp Warning] : Tried to merge config file ./ark-se/376030/./ShooterGame/Saved/Config/WindowsServer/Game.ini but the file does not exist.
[14:27:22] [API:Captainp Activity] : Starting the application.
[14:27:22] [Logger:Captainp Info] : Specified executable '/home/amp/.ampdata/instances/test01/ark-se/376030/ShooterGame/Binaries/Linux/ShooterGameServer does not exist. Updating application…
[14:27:22] [steamcmdplugin:Captainp Warning] : Update already in progress, ignoring…
[14:27:22] [Logger:Captainp Info] : Skipping download - target already exists (/home/amp/.ampdata/instances/test01/ark-se/376030/ShooterGame/Saved/Config/LinuxServer/Game.ini)
[14:27:22] [Logger:Captainp Info] : Skipping download - target already exists (/home/amp/.ampdata/instances/test01/ark-se/376030/ShooterGame/Saved/Config/LinuxServer/GameUserSettings.ini)
[14:27:22] [Logger:Captainp Info] : Skipping download - target already exists (/home/amp/.ampdata/instances/test01/ark-se/376030/.backupExclude)
[14:27:22] [Logger:Captainp Info] : Skipping download - target already exists (/home/amp/.ampdata/instances/test01/ark-se/376030/ShooterGame/.backupExclude)
[14:27:22] [Logger:Captainp Info] : Merging config file ./ark-se/376030/./ShooterGame/Saved/Config/LinuxServer/GameUserSettings.ini (INI format) using Unicode (UTF-8) encoding.
[14:27:22] [Logger:Captainp Info] : Merging config file ./ark-se/376030/./ShooterGame/Saved/Config/LinuxServer/Game.ini (INI format) using Unicode (UTF-8) encoding.
[14:27:22] [Logger:Captainp Warning] : Tried to merge config file ./ark-se/376030/./ShooterGame/Saved/Config/WindowsServer/GameUserSettings.ini but the file does not exist.
[14:27:22] [Logger:Captainp Warning] : Tried to merge config file ./ark-se/376030/./ShooterGame/Saved/Config/WindowsServer/Game.ini but the file does not exist.
[14:27:22] [Logger:Captainp Info] : Specified executable '/home/amp/.ampdata/instances/test01/ark-se/376030/ShooterGame/Binaries/Linux/ShooterGameServer does not exist. Updating application…
[14:27:22] [steamcmdplugin:Captainp Warning] : Update already in progress, ignoring…
[14:27:22] [Logger:Captainp Info] : Skipping download - target already exists (/home/amp/.ampdata/instances/test01/ark-se/376030/ShooterGame/Saved/Config/LinuxServer/Game.ini)
[14:27:22] [Logger:Captainp Info] : Skipping download - target already exists (/home/amp/.ampdata/instances/test01/ark-se/376030/ShooterGame/Saved/Config/LinuxServer/GameUserSettings.ini)
[14:27:22] [Logger:Captainp Info] : Skipping download - target already exists (/home/amp/.ampdata/instances/test01/ark-se/376030/.backupExclude)
[14:27:22] [Logger:Captainp Info] : Skipping download - target already exists (/home/amp/.ampdata/instances/test01/ark-se/376030/ShooterGame/.backupExclude)
[14:27:22] [Logger:Captainp Info] : Merging config file ./ark-se/376030/./ShooterGame/Saved/Config/LinuxServer/GameUserSettings.ini (INI format) using Unicode (UTF-8) encoding.
[14:27:22] [Logger:Captainp Info] : Merging config file ./ark-se/376030/./ShooterGame/Saved/Config/LinuxServer/Game.ini (INI format) using Unicode (UTF-8) encoding.
[14:27:22] [Logger:Captainp Warning] : Tried to merge config file ./ark-se/376030/./ShooterGame/Saved/Config/WindowsServer/GameUserSettings.ini but the file does not exist.
[14:27:22] [Logger:Captainp Warning] : Tried to merge config file ./ark-se/376030/./ShooterGame/Saved/Config/WindowsServer/Game.ini but the file does not exist.
[18:10:53] [API:Captainp Activity] : Updating the application.
[18:10:53] [steamcmdplugin:Captainp Warning] : Update already in progress, ignoring…
[18:10:53] [Logger:Captainp Info] : Skipping download - target already exists (/home/amp/.ampdata/instances/test01/ark-se/376030/ShooterGame/Saved/Config/LinuxServer/Game.ini)
[18:10:53] [Logger:Captainp Info] : Skipping download - target already exists (/home/amp/.ampdata/instances/test01/ark-se/376030/ShooterGame/Saved/Config/LinuxServer/GameUserSettings.ini)
[18:10:53] [Logger:Captainp Info] : Skipping download - target already exists (/home/amp/.ampdata/instances/test01/ark-se/376030/.backupExclude)
[18:10:53] [Logger:Captainp Info] : Skipping download - target already exists (/home/amp/.ampdata/instances/test01/ark-se/376030/ShooterGame/.backupExclude)
[18:10:53] [Logger:Captainp Info] : Merging config file ./ark-se/376030/./ShooterGame/Saved/Config/LinuxServer/GameUserSettings.ini (INI format) using Unicode (UTF-8) encoding.
[18:10:53] [Logger:Captainp Info] : Merging config file ./ark-se/376030/./ShooterGame/Saved/Config/LinuxServer/Game.ini (INI format) using Unicode (UTF-8) encoding.
[18:10:53] [Logger:Captainp Warning] : Tried to merge config file ./ark-se/376030/./ShooterGame/Saved/Config/WindowsServer/GameUserSettings.ini but the file does not exist.
[18:10:53] [Logger:Captainp Warning] : Tried to merge config file ./ark-se/376030/./ShooterGame/Saved/Config/WindowsServer/Game.ini but the file does not exist.
[18:11:03] [Logger Activity] : Authentication attempt for user Captainp from 127.0.0.1
[18:11:03] [Core Activity] : Authentication success
[18:11:05] [API:Captainp Activity] : Updating the application.
[18:11:05] [steamcmdplugin:Captainp Warning] : Update already in progress, ignoring…
[18:11:06] [Logger:Captainp Info] : Skipping download - target already exists (/home/amp/.ampdata/instances/test01/ark-se/376030/ShooterGame/Saved/Config/LinuxServer/Game.ini)
[18:11:06] [Logger:Captainp Info] : Skipping download - target already exists (/home/amp/.ampdata/instances/test01/ark-se/376030/ShooterGame/Saved/Config/LinuxServer/GameUserSettings.ini)
[18:11:06] [Logger:Captainp Info] : Skipping download - target already exists (/home/amp/.ampdata/instances/test01/ark-se/376030/.backupExclude)
[18:11:06] [Logger:Captainp Info] : Skipping download - target already exists (/home/amp/.ampdata/instances/test01/ark-se/376030/ShooterGame/.backupExclude)
[18:11:06] [Logger:Captainp Info] : Merging config file ./ark-se/376030/./ShooterGame/Saved/Config/LinuxServer/GameUserSettings.ini (INI format) using Unicode (UTF-8) encoding.
[18:11:06] [Logger:Captainp Info] : Merging config file ./ark-se/376030/./ShooterGame/Saved/Config/LinuxServer/Game.ini (INI format) using Unicode (UTF-8) encoding.
[18:11:06] [Logger:Captainp Warning] : Tried to merge config file ./ark-se/376030/./ShooterGame/Saved/Config/WindowsServer/GameUserSettings.ini but the file does not exist.
[18:11:06] [Logger:Captainp Warning] : Tried to merge config file ./ark-se/376030/./ShooterGame/Saved/Config/WindowsServer/Game.ini but the file does not exist.
[18:11:10] [API:Captainp Activity] : Updating the application.
[18:11:10] [steamcmdplugin:Captainp Warning] : Update already in progress, ignoring…
[18:11:10] [Logger:Captainp Info] : Skipping download - target already exists (/home/amp/.ampdata/instances/test01/ark-se/376030/ShooterGame/Saved/Config/LinuxServer/Game.ini)
[18:11:10] [Logger:Captainp Info] : Skipping download - target already exists (/home/amp/.ampdata/instances/test01/ark-se/376030/ShooterGame/Saved/Config/LinuxServer/GameUserSettings.ini)
[18:11:10] [Logger:Captainp Info] : Skipping download - target already exists (/home/amp/.ampdata/instances/test01/ark-se/376030/.backupExclude)
[18:11:10] [Logger:Captainp Info] : Skipping download - target already exists (/home/amp/.ampdata/instances/test01/ark-se/376030/ShooterGame/.backupExclude)
[18:11:10] [Logger:Captainp Info] : Merging config file ./ark-se/376030/./ShooterGame/Saved/Config/LinuxServer/GameUserSettings.ini (INI format) using Unicode (UTF-8) encoding.
[18:11:10] [Logger:Captainp Info] : Merging config file ./ark-se/376030/./ShooterGame/Saved/Config/LinuxServer/Game.ini (INI format) using Unicode (UTF-8) encoding.
[18:11:10] [Logger:Captainp Warning] : Tried to merge config file ./ark-se/376030/./ShooterGame/Saved/Config/WindowsServer/GameUserSettings.ini but the file does not exist.
[18:11:10] [Logger:Captainp Warning] : Tried to merge config file ./ark-se/376030/./ShooterGame/Saved/Config/WindowsServer/Game.ini but the file does not exist.
[18:11:17] [Logger Activity] : Authentication attempt for user Captainp from 127.0.0.1
[18:11:17] [Core Activity] : Authentication success
[18:11:18] [API:Captainp Activity] : Updating the application.
[18:11:18] [steamcmdplugin:Captainp Warning] : Update already in progress, ignoring…
[18:11:18] [Logger:Captainp Info] : Skipping download - target already exists (/home/amp/.ampdata/instances/test01/ark-se/376030/ShooterGame/Saved/Config/LinuxServer/Game.ini)
[18:11:18] [Logger:Captainp Info] : Skipping download - target already exists (/home/amp/.ampdata/instances/test01/ark-se/376030/ShooterGame/Saved/Config/LinuxServer/GameUserSettings.ini)
[18:11:18] [Logger:Captainp Info] : Skipping download - target already exists (/home/amp/.ampdata/instances/test01/ark-se/376030/.backupExclude)
[18:11:18] [Logger:Captainp Info] : Skipping download - target already exists (/home/amp/.ampdata/instances/test01/ark-se/376030/ShooterGame/.backupExclude)
[18:11:18] [Logger:Captainp Info] : Merging config file ./ark-se/376030/./ShooterGame/Saved/Config/LinuxServer/GameUserSettings.ini (INI format) using Unicode (UTF-8) encoding.
[18:11:18] [Logger:Captainp Info] : Merging config file ./ark-se/376030/./ShooterGame/Saved/Config/LinuxServer/Game.ini (INI format) using Unicode (UTF-8) encoding.
[18:11:18] [Logger:Captainp Warning] : Tried to merge config file ./ark-se/376030/./ShooterGame/Saved/Config/WindowsServer/GameUserSettings.ini but the file does not exist.
[18:11:18] [Logger:Captainp Warning] : Tried to merge config file ./ark-se/376030/./ShooterGame/Saved/Config/WindowsServer/Game.ini but the file does not exist.
[18:11:30] [API:Captainp Activity] : Starting the application.
[18:11:30] [Logger:Captainp Info] : Specified executable '/home/amp/.ampdata/instances/test01/ark-se/376030/ShooterGame/Binaries/Linux/ShooterGameServer does not exist. Updating application…
[18:11:30] [steamcmdplugin:Captainp Warning] : Update already in progress, ignoring…
[18:11:30] [Logger:Captainp Info] : Skipping download - target already exists (/home/amp/.ampdata/instances/test01/ark-se/376030/ShooterGame/Saved/Config/LinuxServer/Game.ini)
[18:11:30] [Logger:Captainp Info] : Skipping download - target already exists (/home/amp/.ampdata/instances/test01/ark-se/376030/ShooterGame/Saved/Config/LinuxServer/GameUserSettings.ini)
[18:11:30] [Logger:Captainp Info] : Skipping download - target already exists (/home/amp/.ampdata/instances/test01/ark-se/376030/.backupExclude)
[18:11:30] [Logger:Captainp Info] : Skipping download - target already exists (/home/amp/.ampdata/instances/test01/ark-se/376030/ShooterGame/.backupExclude)
[18:11:30] [Logger:Captainp Info] : Merging config file ./ark-se/376030/./ShooterGame/Saved/Config/LinuxServer/GameUserSettings.ini (INI format) using Unicode (UTF-8) encoding.
[18:11:30] [Logger:Captainp Info] : Merging config file ./ark-se/376030/./ShooterGame/Saved/Config/LinuxServer/Game.ini (INI format) using Unicode (UTF-8) encoding.
[18:11:30] [Logger:Captainp Warning] : Tried to merge config file ./ark-se/376030/./ShooterGame/Saved/Config/WindowsServer/GameUserSettings.ini but the file does not exist.
[18:11:30] [Logger:Captainp Warning] : Tried to merge config file ./ark-se/376030/./ShooterGame/Saved/Config/WindowsServer/Game.ini but the file does not exist.
[18:11:30] [Logger:Captainp Info] : Specified executable '/home/amp/.ampdata/instances/test01/ark-se/376030/ShooterGame/Binaries/Linux/ShooterGameServer does not exist. Updating application…
[18:11:30] [steamcmdplugin:Captainp Warning] : Update already in progress, ignoring…
[18:11:30] [Logger:Captainp Info] : Skipping download - target already exists (/home/amp/.ampdata/instances/test01/ark-se/376030/ShooterGame/Saved/Config/LinuxServer/Game.ini)
[18:11:30] [Logger:Captainp Info] : Skipping download - target already exists (/home/amp/.ampdata/instances/test01/ark-se/376030/ShooterGame/Saved/Config/LinuxServer/GameUserSettings.ini)
[18:11:30] [Logger:Captainp Info] : Skipping download - target already exists (/home/amp/.ampdata/instances/test01/ark-se/376030/.backupExclude)
[18:11:30] [Logger:Captainp Info] : Skipping download - target already exists (/home/amp/.ampdata/instances/test01/ark-se/376030/ShooterGame/.backupExclude)
[18:11:30] [Logger:Captainp Info] : Merging config file ./ark-se/376030/./ShooterGame/Saved/Config/LinuxServer/GameUserSettings.ini (INI format) using Unicode (UTF-8) encoding.
[18:11:30] [Logger:Captainp Info] : Merging config file ./ark-se/376030/./ShooterGame/Saved/Config/LinuxServer/Game.ini (INI format) using Unicode (UTF-8) encoding.
[18:11:30] [Logger:Captainp Warning] : Tried to merge config file ./ark-se/376030/./ShooterGame/Saved/Config/WindowsServer/GameUserSettings.ini but the file does not exist.
[18:11:30] [Logger:Captainp Warning] : Tried to merge config file ./ark-se/376030/./ShooterGame/Saved/Config/WindowsServer/Game.ini but the file does not exist.
[18:12:07] [API:Captainp Activity] : Updating the application.
[18:12:07] [steamcmdplugin:Captainp Warning] : Update already in progress, ignoring…
[18:12:07] [Logger:Captainp Info] : Skipping download - target already exists (/home/amp/.ampdata/instances/test01/ark-se/376030/ShooterGame/Saved/Config/LinuxServer/Game.ini)
[18:12:07] [Logger:Captainp Info] : Skipping download - target already exists (/home/amp/.ampdata/instances/test01/ark-se/376030/ShooterGame/Saved/Config/LinuxServer/GameUserSettings.ini)
[18:12:07] [Logger:Captainp Info] : Skipping download - target already exists (/home/amp/.ampdata/instances/test01/ark-se/376030/.backupExclude)
[18:12:07] [Logger:Captainp Info] : Skipping download - target already exists (/home/amp/.ampdata/instances/test01/ark-se/376030/ShooterGame/.backupExclude)
[18:12:07] [Logger:Captainp Info] : Merging config file ./ark-se/376030/./ShooterGame/Saved/Config/LinuxServer/GameUserSettings.ini (INI format) using Unicode (UTF-8) encoding.
[18:12:07] [Logger:Captainp Info] : Merging config file ./ark-se/376030/./ShooterGame/Saved/Config/LinuxServer/Game.ini (INI format) using Unicode (UTF-8) encoding.
[18:12:07] [Logger:Captainp Warning] : Tried to merge config file ./ark-se/376030/./ShooterGame/Saved/Config/WindowsServer/GameUserSettings.ini but the file does not exist.
[18:12:07] [Logger:Captainp Warning] : Tried to merge config file ./ark-se/376030/./ShooterGame/Saved/Config/WindowsServer/Game.ini but the file does not exist.
[18:13:57] [Logger Activity] : Authentication attempt for user Captainp from 127.0.0.1
[18:13:57] [Core Activity] : Authentication success
[18:37:00] [Core Info] : Checking for AMP updates…
[18:37:00] [Core Error] : HttpRequestException
[18:37:00] [Logger Error] : [0] (HttpRequestException) : The SSL connection could not be established, see inner exception.
[18:37:00] [Core Error] : at ModuleShared.VersionManifest.FetchAsync (String forPlatform)
[18:37:00] [Core Error] : AuthenticationException
[18:37:00] [Logger Error] : [1] (AuthenticationException) : Authentication failed, see inner exception.
[18:37:00] [Core Error] : FrameworkBtlsException
[18:37:00] [Logger Error] : [2] (FrameworkBtlsException) : Ssl error:1000007d:SSL routines:OPENSSL_internal:CERTIFICATE_VERIFY_FAILED
at /usr/src/mono/external/boringssl/ssl/handshake_client.c:1132
[18:37:00] [Core Error] : at Framework.Btls.FrameworkBtlsContext.ProcessHandshake ()
at Framework.Net.Security.MobileAuthenticatedStream.ProcessHandshake (Framework.Net.Security.AsyncOperationStatus status, Boolean renegotiate)
at (wrapper remoting-invoke-with-check) Framework.Net.Security.MobileAuthenticatedStream.ProcessHandshake(Framework.Net.Security.AsyncOperationStatus,bool)
at Framework.Net.Security.AsyncHandshakeRequest.Run (Framework.Net.Security.AsyncOperationStatus status)
[18:37:00] [Core Warning] : Unable to query version information.
[19:00:37] [Logger Activity] : Authentication attempt for user Captainp from 127.0.0.1
[19:00:38] [Core Activity] : Authentication success
[19:15:08] [Logger Activity] : Authentication attempt for user Captainp from 127.0.0.1
[19:15:08] [Core Activity] : Authentication success
[19:15:11] [API:Captainp Activity] : Updating the application.
[19:15:11] [steamcmdplugin:Captainp Warning] : Update already in progress, ignoring…
[19:15:11] [Logger:Captainp Info] : Skipping download - target already exists (/home/amp/.ampdata/instances/test01/ark-se/376030/ShooterGame/Saved/Config/LinuxServer/Game.ini)
[19:15:11] [Logger:Captainp Info] : Skipping download - target already exists (/home/amp/.ampdata/instances/test01/ark-se/376030/ShooterGame/Saved/Config/LinuxServer/GameUserSettings.ini)
[19:15:11] [Logger:Captainp Info] : Skipping download - target already exists (/home/amp/.ampdata/instances/test01/ark-se/376030/.backupExclude)
[19:15:11] [Logger:Captainp Info] : Skipping download - target already exists (/home/amp/.ampdata/instances/test01/ark-se/376030/ShooterGame/.backupExclude)
[19:15:11] [Logger:Captainp Info] : Merging config file ./ark-se/376030/./ShooterGame/Saved/Config/LinuxServer/GameUserSettings.ini (INI format) using Unicode (UTF-8) encoding.
[19:15:11] [Logger:Captainp Info] : Merging config file ./ark-se/376030/./ShooterGame/Saved/Config/LinuxServer/Game.ini (INI format) using Unicode (UTF-8) encoding.
[19:15:11] [Logger:Captainp Warning] : Tried to merge config file ./ark-se/376030/./ShooterGame/Saved/Config/WindowsServer/GameUserSettings.ini but the file does not exist.
[19:15:11] [Logger:Captainp Warning] : Tried to merge config file ./ark-se/376030/./ShooterGame/Saved/Config/WindowsServer/Game.ini but the file does not exist.
[19:16:05] [Logger Activity] : Authentication attempt for user Captainp from 127.0.0.1
[19:16:05] [Core Activity] : Authentication success
[19:16:06] [API:Captainp Activity] : Updating the application.
[19:16:06] [steamcmdplugin:Captainp Warning] : Update already in progress, ignoring…
[19:16:06] [Logger:Captainp Info] : Skipping download - target already exists (/home/amp/.ampdata/instances/test01/ark-se/376030/ShooterGame/Saved/Config/LinuxServer/Game.ini)
[19:16:06] [Logger:Captainp Info] : Skipping download - target already exists (/home/amp/.ampdata/instances/test01/ark-se/376030/ShooterGame/Saved/Config/LinuxServer/GameUserSettings.ini)
[19:16:06] [Logger:Captainp Info] : Skipping download - target already exists (/home/amp/.ampdata/instances/test01/ark-se/376030/.backupExclude)
[19:16:06] [Logger:Captainp Info] : Skipping download - target already exists (/home/amp/.ampdata/instances/test01/ark-se/376030/ShooterGame/.backupExclude)
[19:16:06] [Logger:Captainp Info] : Merging config file ./ark-se/376030/./ShooterGame/Saved/Config/LinuxServer/GameUserSettings.ini (INI format) using Unicode (UTF-8) encoding.
[19:16:06] [Logger:Captainp Info] : Merging config file ./ark-se/376030/./ShooterGame/Saved/Config/LinuxServer/Game.ini (INI format) using Unicode (UTF-8) encoding.
[19:16:06] [Logger:Captainp Warning] : Tried to merge config file ./ark-se/376030/./ShooterGame/Saved/Config/WindowsServer/GameUserSettings.ini but the file does not exist.
[19:16:06] [Logger:Captainp Warning] : Tried to merge config file ./ark-se/376030/./ShooterGame/Saved/Config/WindowsServer/Game.ini but the file does not exist.
[19:47:48] [Logger Activity] : Authentication attempt for user Captainp from 127.0.0.1
[19:47:49] [Core Activity] : Authentication success

Mike · October 26, 2023, 7:56pm

It’s a connectivity issue - either your servers date/time is wrong, has a bad DNS setup, or some other network issue that’s preventing it from downloading update data.

Julian_Pasto · October 26, 2023, 8:16pm

ill look into those. thank you

system · November 25, 2023, 8:16pm

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