CubeCoders Support

New instances not downloading/working

Technical Support

Healsfire_Entertainm 21 February 2023 18:02 1

OS Name/Version: Windows 10 Pro

Product Name/Version: AMP Release “Decadeus” v2.4.2, built 20/02/2023 22:22

Problem Description:

Newly created instances will not download or update. Hitting start causes nothing in the console and the pop-ups go from Update step 1 to update step 3 without actually downloading anything.

Steps to reproduce:

Step 1 Create new instance
Step 2 Hit start/update inside new instance

Actions taken to resolve so far:

Restarted server, cleared cache, deleted and tried new instances, tried different instance games.

Mike 21 February 2023 18:09 2

Have you checked AMPs logs?

Healsfire_Entertainm 21 February 2023 18:15 3

[17:24:30] [GSMyAdmin:Healsfire Warning] : Slow method invocation: Servers took 4080ms to complete.
[17:24:30] [GSMyAdmin:Healsfire Warning] : Slow response: ADSModule.Servers took 4081ms to complete.
[17:24:32] [System:Healsfire Error] : LIM - Failure to make API call to HF_PVP01: An error occurred while sending the request.
[17:24:32] [GSMyAdmin:Healsfire Warning] : Slow method invocation: Servers took 2035ms to complete.
[17:24:32] [GSMyAdmin:Healsfire Warning] : Slow response: ADSModule.Servers took 2036ms to complete.
[17:24:32] [System:Healsfire Error] : LIM - Failure to make API call to HF_PVP01: An error occurred while sending the request.

This is the only error I’ve seen so far. After reboot, the errors have stopped appearing, but the problem is still persisting.

Mike 21 February 2023 18:23 4

Check it immediately after trying to create an instance, nothing there is relevant to instance creation.

Healsfire_Entertainm 21 February 2023 18:39 5

13:38:39

Non-managed instances exist, autoconfigure cannot guarentee that the configuration is valid!

13:38:40

Using cached archive: D:\AMPDatastore\Instances\AMPCache-Mainline-2420.zip

13:38:54

Waiting for AMP instance to start…

AMP instance HF_PVP01 is now running.

13:39:09

Managed remote instance HF_PVP01 at http://127.0.0.1:8084/

Authentication token for Healsfire requested by ManageInstance on behalf of Healsfire

13:39:14

Slow method invocation: Servers took 3147ms to complete.

Slow response: ADSModule.Servers took 3148ms to complete.

This is all that shows after creating a new instance.

I have also followed the steps laid out at Something not working on Windows? Try the following: - Docs - CubeCoders Support in order to try and fix the issue.

Mike 21 February 2023 19:19 6

Okay, it looks like the instance was created fine - what happens when you try to manage it?

Also use AMPs actual log files rather than the console tab, and use triple backticks to paste log excerpts or use the ‘code’ icon in the editor.

LTGmaster 21 February 2023 19:32 7

I can manage the instance it self via the vm console, however now web based interface, and even pulling a list of all game instance shows up empty.

These two errors seem to come back in the logfile

LogOnline: Warning: OSS: EOSSDK-LogHttp: 0x7f252a442da0: libcurl info message cache 0 (Found bundle for host api.epicgames.dev: 0x7f23b02b85f0 [serially])
LogOnline: Warning: OSS: EOSSDK-LogHttp: 0x7f252a442da0: libcurl info message cache 1 (Connection #973 is still name resolving, can't reuse)
LogOnline: Warning: OSS: EOSSDK-LogHttp: 0x7f252a442da0: libcurl info message cache 2 (Connection #974 is still name resolving, can't reuse)
LogOnline: Warning: OSS: EOSSDK-LogHttp: 0x7f252a442da0: libcurl info message cache 3 (Connection #975 is still name resolving, can't reuse)
LogOnline: Warning: OSS: EOSSDK-LogHttp: 0x7f252a442da0: libcurl info message cache 4 (Connection #976 is still name resolving, can't reuse)
LogOnline: Warning: OSS: EOSSDK-LogHttp: 0x7f252a442da0: libcurl info message cache 5 (Connection #977 is still name resolving, can't reuse)
LogOnline: Warning: OSS: EOSSDK-LogHttp: 0x7f252a442da0: libcurl info message cache 6 (Connection #14230 is still name resolving, can't reuse)
LogOnline: Warning: OSS: EOSSDK-LogHttp: 0x7f252a442da0: libcurl info message cache 7 (Connection #14231 is still name resolving, can't reuse)
LogOnline: Warning: OSS: EOSSDK-LogHttp: 0x7f252a442da0: libcurl info message cache 8 (Connection #14232 is still name resolving, can't reuse)
LogOnline: Warning: OSS: EOSSDK-LogHttp: 0x7f252a442da0: libcurl info message cache 9 (Connection #14233 is still name resolving, can't reuse)
LogOnline: Warning: OSS: EOSSDK-LogHttp: 0x7f252a442da0: libcurl info message cache 10 (Connection #14234 is still name resolving, can't reuse)
LogOnline: Warning: OSS: EOSSDK-LogHttp: 0x7f252a442da0: libcurl info message cache 11 (Connection #14235 is still name resolving, can't reuse)
LogOnline: Warning: OSS: EOSSDK-LogHttp: 0x7f252a442da0: libcurl info message cache 12 (Connection #14236 is still name resolving, can't reuse)
LogOnline: Warning: OSS: EOSSDK-LogHttp: 0x7f252a442da0: libcurl info message cache 13 (Connection #14237 is still name resolving, can't reuse)
LogOnline: Warning: OSS: EOSSDK-LogHttp: 0x7f252a442da0: libcurl info message cache 14 (Connection #14238 is still name resolving, can't reuse)
LogOnline: Warning: OSS: EOSSDK-LogHttp: 0x7f252a442da0: libcurl info message cache 15 (Connection #14239 is still name resolving, can't reuse)
LogOnline: Warning: OSS: EOSSDK-LogHttp: 0x7f252a442da0: libcurl info message cache 16 (Connection #14240 is still name resolving, can't reuse)
LogOnline: Warning: OSS: EOSSDK-LogHttp: 0x7f252a442da0: libcurl info message cache 17 (No more connections allowed to host api.epicgames.dev: 16)
LogOnline: Warning: OSS: EOSSDK-LogHttp: 0x7f252a442da0: libcurl info message cache 18 (No connections available.)
LogOnline: Warning: OSS: EOSSDK-LogHttp: Retry exhausted on https://api.epicgames.dev/telemetry/data/datarouter/api/v1/public/data?SessionID=%7B9F51C87A-1B73-4DB3-85A9-AF997D619254%7D&AppID=EOSSDK.PhaseRelease.ReleaseBuild&AppVersion=1.13.0-16697186%20-%20%2B%2BEOSSDK%2BRelease-1.13-CL-16697186&UserID=&AppEnvironment=Production&UploadType=sdkevents
LogOnline: Warning: OSS: EOSSDK-LogHttp: 0x7f23c4154d80: HTTP request timed out after 30.00 seconds URL=https://api.epicgames.dev/datarouter/api/v1/public/data/clients?AppID=prod-crab&AppVersion=1.13.0-16697186&AppEnvironment=crab&UploadType=eteventstream&SessionID=124DFBE75F9F4CB1AFDB7DA1A4FE5B00
LogOnline: Warning: OSS: EOSSDK-LogHttp: 0x7f23c4154d80: request failed, libcurl error: 0 (No error)
LogOnline: Warning: OSS: EOSSDK-LogHttp: 0x7f23c4154d80: libcurl info message cache 38 (Found bundle for host api.epicgames.dev: 0x7f23b02b85f0 [serially])
LogOnline: Warning: OSS: EOSSDK-LogHttp: 0x7f23c4154d80: libcurl info message cache 39 (Connection #973 is still name resolving, can't reuse)
LogOnline: Warning: OSS: EOSSDK-LogHttp: 0x7f23c4154d80: libcurl info message cache 40 (Connection #974 is still name resolving, can't reuse)
LogOnline: Warning: OSS: EOSSDK-LogHttp: 0x7f23c4154d80: libcurl info message cache 41 (Connection #975 is still name resolving, can't reuse)
LogOnline: Warning: OSS: EOSSDK-LogHttp: 0x7f23c4154d80: libcurl info message cache 42 (Connection #976 is still name resolving, can't reuse)
LogOnline: Warning: OSS: EOSSDK-LogHttp: 0x7f23c4154d80: libcurl info message cache 43 (Connection #977 is still name resolving, can't reuse)
LogOnline: Warning: OSS: EOSSDK-LogHttp: 0x7f23c4154d80: libcurl info message cache 44 (Connection #14230 is still name resolving, can't reuse)
LogOnline: Warning: OSS: EOSSDK-LogHttp: 0x7f23c4154d80: libcurl info message cache 45 (Connection #14231 is still name resolving, can't reuse)
LogOnline: Warning: OSS: EOSSDK-LogHttp: 0x7f23c4154d80: libcurl info message cache 46 (Connection #14232 is still name resolving, can't reuse)
LogOnline: Warning: OSS: EOSSDK-LogHttp: 0x7f23c4154d80: libcurl info message cache 47 (Connection #14233 is still name resolving, can't reuse)
LogOnline: Warning: OSS: EOSSDK-LogHttp: 0x7f23c4154d80: libcurl info message cache 48 (Connection #14234 is still name resolving, can't reuse)
LogOnline: Warning: OSS: EOSSDK-LogHttp: 0x7f23c4154d80: libcurl info message cache 49 (Connection #14235 is still name resolving, can't reuse)
LogOnline: Warning: OSS: EOSSDK-LogHttp: 0x7f23c4154d80: libcurl info message cache 0 (Connection #14236 is still name resolving, can't reuse)
LogOnline: Warning: OSS: EOSSDK-LogHttp: 0x7f23c4154d80: libcurl info message cache 1 (Connection #14237 is still name resolving, can't reuse)
LogOnline: Warning: OSS: EOSSDK-LogHttp: 0x7f23c4154d80: libcurl info message cache 2 (Connection #14238 is still name resolving, can't reuse)
LogOnline: Warning: OSS: EOSSDK-LogHttp: 0x7f23c4154d80: libcurl info message cache 3 (Connection #14239 is still name resolving, can't reuse)
LogOnline: Warning: OSS: EOSSDK-LogHttp: 0x7f23c4154d80: libcurl info message cache 4 (Connection #14240 is still name resolving, can't reuse)
LogOnline: Warning: OSS: EOSSDK-LogHttp: 0x7f23c4154d80: libcurl info message cache 5 (No more connections allowed to host api.epicgames.dev: 16)
LogOnline: Warning: OSS: EOSSDK-LogHttp: 0x7f23c4154d80: libcurl info message cache 6 (No connections available.)
LogOnline: Warning: OSS: EOSSDK-LogHttp: Retry exhausted on https://api.epicgames.dev/datarouter/api/v1/public/data/clients?AppID=prod-crab&AppVersion=1.13.0-16697186&AppEnvironment=crab&UploadType=eteventstream&SessionID=124DFBE75F9F4CB1AFDB7DA1A4FE5B00
LogOnline: Warning: OSS: EOSSDK-LogEOS: Failed to connect to the backend. ServiceName=[Metrics], OperationName=[SendBackendEvent], Url=[<Redacted>]
LogOnline: Warning: OSS: EOSSDK-LogHttp: 0x7f2575e2ad20: HTTP request timed out after 30.00 seconds URL=https://api.epicgames.dev/auth/v1/oauth/token
LogOnline: Warning: OSS: EOSSDK-LogHttp: 0x7f2575e2ad20: request failed, libcurl error: 0 (No error)

LogOnline: Warning: OSS: EOSSDK-LogHttp: 0x7f2576420dc0: HTTP request timed out after 30.00 seconds URL=https://api.epicgames.dev/telemetry/data/datarouter/api/v1/public/data?SessionID=%7B9F51C87A-1B73-4DB3-85A9-AF997D619254%7D&AppID=EOSSDK.PhaseRelease.ReleaseBuild&AppVersion=1.13.0-16697186%20-%20%2B%2BEOSSDK%2BRelease-1.13-CL-16697186&UserID=&AppEnvironment=Production&UploadType=sdkevents
LogOnline: Warning: OSS: EOSSDK-LogHttp: 0x7f2576420dc0: request failed, libcurl error: 0 (No error)
LogOnline: Warning: OSS: EOSSDK-LogHttp: 0x7f2576420dc0: libcurl info message cache 0 (Found bundle for host api.epicgames.dev: 0x7f23b02b85f0 [serially])
LogOnline: Warning: OSS: EOSSDK-LogHttp: 0x7f2576420dc0: libcurl info message cache 1 (Connection #973 is still name resolving, can't reuse)
LogOnline: Warning: OSS: EOSSDK-LogHttp: 0x7f2576420dc0: libcurl info message cache 2 (Connection #974 is still name resolving, can't reuse)
LogOnline: Warning: OSS: EOSSDK-LogHttp: 0x7f2576420dc0: libcurl info message cache 3 (Connection #975 is still name resolving, can't reuse)
LogOnline: Warning: OSS: EOSSDK-LogHttp: 0x7f2576420dc0: libcurl info message cache 4 (Connection #976 is still name resolving, can't reuse)
LogOnline: Warning: OSS: EOSSDK-LogHttp: 0x7f2576420dc0: libcurl info message cache 5 (Connection #977 is still name resolving, can't reuse)
LogOnline: Warning: OSS: EOSSDK-LogHttp: 0x7f2576420dc0: libcurl info message cache 6 (Connection #14230 is still name resolving, can't reuse)
LogOnline: Warning: OSS: EOSSDK-LogHttp: 0x7f2576420dc0: libcurl info message cache 7 (Connection #14231 is still name resolving, can't reuse)
LogOnline: Warning: OSS: EOSSDK-LogHttp: 0x7f2576420dc0: libcurl info message cache 8 (Connection #14232 is still name resolving, can't reuse)
LogOnline: Warning: OSS: EOSSDK-LogHttp: 0x7f2576420dc0: libcurl info message cache 9 (Connection #14233 is still name resolving, can't reuse)
LogOnline: Warning: OSS: EOSSDK-LogHttp: 0x7f2576420dc0: libcurl info message cache 10 (Connection #14234 is still name resolving, can't reuse)
LogOnline: Warning: OSS: EOSSDK-LogHttp: 0x7f2576420dc0: libcurl info message cache 11 (Connection #14235 is still name resolving, can't reuse)
LogOnline: Warning: OSS: EOSSDK-LogHttp: 0x7f2576420dc0: libcurl info message cache 12 (Connection #14236 is still name resolving, can't reuse)
LogOnline: Warning: OSS: EOSSDK-LogHttp: 0x7f2576420dc0: libcurl info message cache 13 (Connection #14237 is still name resolving, can't reuse)
LogOnline: Warning: OSS: EOSSDK-LogHttp: 0x7f2576420dc0: libcurl info message cache 14 (Connection #14238 is still name resolving, can't reuse)
LogOnline: Warning: OSS: EOSSDK-LogHttp: 0x7f2576420dc0: libcurl info message cache 15 (Connection #14239 is still name resolving, can't reuse)
LogOnline: Warning: OSS: EOSSDK-LogHttp: 0x7f2576420dc0: libcurl info message cache 16 (Connection #14240 is still name resolving, can't reuse)
LogOnline: Warning: OSS: EOSSDK-LogHttp: 0x7f2576420dc0: libcurl info message cache 17 (No more connections allowed to host api.epicgames.dev: 16)
LogOnline: Warning: OSS: EOSSDK-LogHttp: 0x7f2576420dc0: libcurl info message cache 18 (No connections available.)
LogOnline: Warning: OSS: EOSSDK-LogHttp: Retry exhausted on https://api.epicgames.dev/telemetry/data/datarouter/api/v1/public/data?SessionID=%7B9F51C87A-1B73-4DB3-85A9-AF997D619254%7D&AppID=EOSSDK.PhaseRelease.ReleaseBuild&AppVersion=1.13.0-16697186%20-%20%2B%2BEOSSDK%2BRelease-1.13-CL-16697186&UserID=&AppEnvironment=Production&UploadType=sdkevents
LogOnline: Warning: OSS: EOSSDK-LogHttp: 0x7f23d436b9e0: HTTP request timed out after 30.00 seconds URL=https://api.epicgames.dev/auth/v1/oauth/token
LogOnline: Warning: OSS: EOSSDK-LogHttp: 0x7f23d436b9e0: request failed, libcurl error: 0 (No error)
LogOnline: Warning: OSS: EOSSDK-LogHttp: 0x7f23d436b9e0: libcurl info message cache 0 (Found bundle for host api.epicgames.dev: 0x7f23b02b85f0 [serially])
LogOnline: Warning: OSS: EOSSDK-LogHttp: 0x7f23d436b9e0: libcurl info message cache 1 (Connection #973 is still name resolving, can't reuse)
LogOnline: Warning: OSS: EOSSDK-LogHttp: 0x7f23d436b9e0: libcurl info message cache 2 (Connection #974 is still name resolving, can't reuse)
LogOnline: Warning: OSS: EOSSDK-LogHttp: 0x7f23d436b9e0: libcurl info message cache 3 (Connection #975 is still name resolving, can't reuse)
LogOnline: Warning: OSS: EOSSDK-LogHttp: 0x7f23d436b9e0: libcurl info message cache 4 (Connection #976 is still name resolving, can't reuse)
[12:31:00] [Core Error]           : SocketException
[12:31:00] [Core Error]           : [0] (SocketException) : Connection refused
[12:31:00] [Core Error]           :   at Net.Sockets.Socket.Send (Byte[] buffer, Int32 offset, Int32 size, Net.Sockets.SocketFlags socketFlags) 
  at Net.Sockets.UdpClient.Send (Byte[] dgram, Int32 bytes) 
  at ModuleShared.MetricsInfoPublisher.ScheduleHandler (Object sender, EventArgs e)

Healsfire_Entertainm 22 February 2023 05:10 8

[03:46:25] [WebServer Warning]    : Error handling request:[GET:http://api.ipify.org/] - [NotSupportedException]: System.NotSupportedException: The given path's format is not supported.
   at System.Security.Permissions.FileIOPermission.EmulateFileIOPermissionChecks(String fullPath)
   at System.Security.Permissions.FileIOPermission.QuickDemand(FileIOPermissionAccess access, String fullPath, Boolean checkForDuplicates, Boolean needFullPath)
   at m.Http.Handlers.StaticFileHandler.Handle(IHttpRequest req)
   at m.Http.Handlers.Handler.<>c__DisplayClass6_0.<From>b__0(IHttpRequest req)
   at m.Http.Router.<HandleRequest>d__25.MoveNext()
[04:59:06] [ADS:Healsfire Activity] : Managed remote instance HF_PVP01 at "IP"
[04:59:06] [GSMyAdmin:Healsfire Activity] : Authentication token for Healsfire requested by ManageInstance on behalf of Healsfire
[04:59:09] [GSMyAdmin Warning]    : Slow method invocation: Servers took 2786ms to complete.
[04:59:09] [GSMyAdmin Warning]    : Slow response: ADSModule.Servers took 2787ms to complete.
[04:59:35] [FileManager:Healsfire Activity] : Downloaded file __VDS__ADS01/AMP_Logs/AMPLOG 2023-02-22 00-00-00.log (API mode)
[05:01:23] [ADS:Healsfire Activity] : Managed remote instance HF_PVE01 at "IP"
[05:01:23] [GSMyAdmin:Healsfire Activity] : Authentication token for Healsfire requested by ManageInstance on behalf of Healsfire
[05:01:27] [GSMyAdmin Warning]    : Slow method invocation: Servers took 2769ms to complete.
[05:01:27] [GSMyAdmin Warning]    : Slow response: ADSModule.Servers took 2770ms to complete.
[05:06:48] [ADS:Healsfire Activity] : Managed remote instance HF_PVP01 at "IP"
[05:06:48] [GSMyAdmin:Healsfire Activity] : Authentication token for Healsfire requested by ManageInstance on behalf of Healsfire
[05:06:51] [GSMyAdmin Warning]    : Slow method invocation: Servers took 2752ms to complete.
[05:06:51] [GSMyAdmin Warning]    : Slow response: ADSModule.Servers took 2753ms to complete.
[05:07:26] [FileManager:Healsfire Activity] : Downloaded file __VDS__ADS01/AMP_Logs/AMPLOG 2023-02-22 00-00-00.log (API mode)

This is the most recent try. I hit “start” in the console and it jumps immediately from Update step 1 to Update step 3 and no text appears in the console. It then reverts back to “Application State: Stopped”. Using the “Update” button yields the same results.

Mike 22 February 2023 16:31 9

Can you clarify - is it the AMP instance itself you can’t run, or the game server itself within it that isn’t behaving?

The messages from your earlier log look like connectivity issues, the game server can’t connect out to register with the master server - so check your internet connection and firewall rules.

Healsfire_Entertainm 22 February 2023 23:53 10

It is the game server inside the instance that is having the issues.

I have forwarded all ports correctly and am actually running two other servers without any connectivity problems. I have, however, discovered that since the update the scheduling system is not working, either (manually or automatically…and the little toggle buttons aren’t there like in the release notes, either…)

Mike 22 February 2023 23:54 11

Empty your browser cache, and if you use cloudflare or another caching proxy - make sure to clear its cache too.

Healsfire_Entertainm 22 February 2023 23:59 12

That fixed the scheduler issue, however the game server is still skipping “Update Step 2” and not starting.

system Closed 25 March 2023 00:00 13

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