License key keeps disappearing from the panel

Jens_Humke · 28 May 2023 17:06

Well that’s the Instance log before the crash:
AMPLOG 2023-05-28 00-25-19.log Download Link

This is the Instance Log right after the crash:

[04:10:56] [Logger Info]          : Loading locale data for xx from xx.json...
[04:10:56] [Logger Info]          : Starting AMP version 2.4.4.0 (Decadeus), built 17/05/2023 17:54
[04:10:56] [Logger Info]          : Stream: Mainline (Release) - built by CUBECODERS/buildbot on CCL-DEV
[04:10:56] [Logger Info]          : Running in a Docker environment.
[04:10:56] [Logger Info]          : OS: Linux / x86_64
[04:10:56] [Logger Info]          : CPU: 11th Gen Intel(R) Core(TM) i5-11600 @ 2.80GHz (6C/12T)
[04:10:56] [Logger Info]          : RAM: 64119MB
[04:10:56] [Logger Info]          : AMP Instance ID: 6067ff72-5f91-4b87-9a9a-d150a2b363e4
[04:10:56] [Logger Error]         : Unable to load licence for AMP Network Standard - NoMatchingMachineId
[04:10:56] [Logger Debug]         : Using remote login server http://localhost:8080/
[04:10:56] [Logger Debug]         : Starting process /usr/bin/arch
[04:10:56] [Logger Debug]         : Started process with ID 44
[04:10:56] [Logger Debug]         : Starting process /usr/bin/lscpu
[04:10:56] [Logger Debug]         : Started process with ID 45
[04:10:56] [Logger Debug]         : Starting process /usr/bin/ldd
[04:10:56] [Logger Debug]         : Arguments: --version
[04:10:56] [Logger Debug]         : Started process with ID 46
[04:10:56] [Logger Debug]         : Performing signature verification for GenericModule...
[04:10:57] [Logger Debug]         : Performing signature verification for steamcmdplugin...
[04:10:57] [Logger Info]          : 3 Legacy ports migrated.
[04:10:57] [Logger Debug]         : Performing signature verification for RCONPlugin...
[04:10:57] [Logger Info]          : Loaded GenericModule version 1.0.0.0 by CubeCoders Limited
[04:10:57] [Logger Info]          : Metrics publishing is enabled at udp://localhost:12820.
[04:10:57] [Logger Debug]         : Performing signature verification for FileManagerPlugin...
[04:10:57] [Logger Info]          : Loaded FileManagerPlugin by CubeCoders Limited
[04:10:57] [Logger Debug]         : Performing signature verification for EmailSenderPlugin...
[04:10:57] [Logger Info]          : Loaded EmailSenderPlugin by CubeCoders Limited
[04:10:57] [Logger Debug]         : Performing signature verification for WebRequestPlugin...
[04:10:57] [Logger Info]          : Loaded WebRequestPlugin by CubeCoders Limited
[04:10:57] [Logger Debug]         : Performing signature verification for LocalFileBackupPlugin...
[04:10:57] [Logger Debug]         : Read manifests for 0 backups.
[04:10:57] [Logger Info]          : Loaded LocalFileBackupPlugin by CubeCoders Limited
[04:10:57] [Logger Debug]         : Performing signature verification for CommonCorePlugin...
[04:10:57] [Logger Info]          : Loaded CommonCorePlugin by CubeCoders Limited
[04:10:57] [Logger Info]          : GenericModule requests dependency steamcmdplugin...
[04:10:57] [Logger Info]          : Loaded steamcmdplugin by CubeCoders Limited
[04:10:57] [Logger Info]          : GenericModule requests dependency RCONPlugin...
[04:10:57] [Logger Info]          : Loaded RCONPlugin by CubeCoders Limited
[04:10:57] [Logger Warning]       : Schedule trigger 79059317-96cb-42a7-8eb4-207388f32127 has a mismatched ID!
[04:10:57] [FileManager Notice]   : No SSH keypair available for embedded server, generating new keypair...
[04:10:57] [Logger Notice]        : Generated new keypair with fingerprint biRD1KYtr5YT0uSrNWJLxg+8/KK8SaY/5EhKPpNdsqo=
[04:10:57] [Logger Notice]        : Using keypair with fingerprint biRD1KYtr5YT0uSrNWJLxg+8/KK8SaY/5EhKPpNdsqo=
[04:10:57] [Logger Info]          : SFTP Server started on 0.0.0.0:2226
[04:10:57] [Logger Error]         : No valid AMP licence was found. Please open a shell as the 'amp' user and run `ampinstmgr reactivate JensServer01` to reactivate this instance.

This is the panels log:

[04:10:49] [Logger Info]          : Loading locale data for xx from xx.json...
[04:10:49] [Logger Info]          : Starting AMP version 2.4.4.0 (Decadeus), built 17/05/2023 17:54
[04:10:49] [Logger Info]          : Stream: Mainline (Release) - built by CUBECODERS/buildbot on CCL-DEV
[04:10:49] [Logger Warning]       : Current time zone is set to CET - It is recommended you switch to UTC+0 to avoid time-zone related issues
[04:10:49] [Logger Info]          : OS: Linux / x86_64
[04:10:49] [Logger Info]          : CPU: 11th Gen Intel(R) Core(TM) i5-11600 @ 2.80GHz (6C/12T)
[04:10:49] [Logger Info]          : RAM: 64119MB
[04:10:49] [Logger Info]          : AMP Instance ID: 189d3822-122e-4624-b914-6a4e4ad432df
[04:10:49] [Logger Info]          : Loaded ADSModule version 1.0.0.0 by CubeCoders Limited
[04:10:49] [Logger Info]          : Loaded FileManagerPlugin by CubeCoders Limited
[04:10:49] [Logger Info]          : Loaded EmailSenderPlugin by CubeCoders Limited
[04:10:49] [Logger Info]          : Loaded WebRequestPlugin by CubeCoders Limited
[04:10:49] [Logger Info]          : Loaded LocalFileBackupPlugin by CubeCoders Limited
[04:10:49] [Logger Info]          : Loaded CommonCorePlugin by CubeCoders Limited
[04:10:49] [Logger Info]          : ADSModule requests dependency InstanceManagerPlugin...
[04:10:50] [Logger Info]          : Loaded InstanceManagerPlugin by CubeCoders Limited
[04:10:50] [Logger Info]          : ADSModule requests dependency SystemUserManagerPlugin...
[04:10:50] [Logger Info]          : Loaded SystemUserManagerPlugin by CubeCoders Limited
[04:10:50] [Logger Info]          : Loaded steamcmdplugin by CubeCoders Limited
[04:10:50] [Logger Info]          : Metrics server started OK on port 12820
[04:10:50] [Logger Info]          : ADS startup complete in 120ms
[04:10:50] [Logger Info]          : Updating remote source CubeCoders/AMPTemplates
[04:10:50] [Logger Info]          : Updating existing remote source https://github.com/CubeCoders/AMPTemplates.git...
hint: Pulling without specifying how to reconcile divergent branches is
hint: discouraged. You can squelch this message by running one of the following
hint: commands sometime before your next pull:
hint: 
hint:   git config pull.rebase false  # merge (the default strategy)
hint:   git config pull.rebase true   # rebase
hint:   git config pull.ff only       # fast-forward only
hint: 
hint: You can replace "git config" with "git config --global" to set a default
hint: preference for all repositories. You can also pass --rebase, --no-rebase,
hint: or --ff-only on the command line to override the configured default per
hint: invocation.
[04:10:50] [FileManager Notice]   : No SSH keypair available for embedded server, generating new keypair...
[04:10:50] [Logger Notice]        : Generated new keypair with fingerprint rfw4Y8xV+ullfL/CgABhHLjKfh3ZSJJmi0g5zI7RQL4=
[04:10:50] [Logger Notice]        : Using keypair with fingerprint rfw4Y8xV+ullfL/CgABhHLjKfh3ZSJJmi0g5zI7RQL4=
[04:10:50] [Logger Info]          : SFTP Server started on 0.0.0.0:2223
[04:10:50] [Webserver Info]       : Websockets are enabled.
[04:10:50] [Logger Info]          : Webserver started on http://0.0.0.0:8080
[04:10:50] [Logger Info]          : RouterTimer@10Hz with 2 jobs started
[04:10:50] [Core Info]            : Checking for AMP updates...
[04:10:50] [Logger Info]          : Startup mode is StartApplication.
Already up to date.
[04:10:50] [Core Info]            : AMP is up-to-date.
[04:10:55] [InstanceManager Info] : docker: Error response from daemon: Conflict. The container name "/AMP_JensServer01" is already in use by container "b9dd114277271dfef7f120e7b05f2414a522da7b9cd207ed923a718ac76e7bf4". You have to remove (or rename) that container to be able to reuse that name.
[04:10:55] [InstanceManager Info] : See 'docker run --help'.

If you need anything else please tell me.

Jens_Humke · 3 June 2023 14:51

Hi there, so what’s the status?

Mike · 3 June 2023 15:12

Do you have other software on your system that controls docker containers? Because I’m not able to reproduce this.

Jens_Humke · 3 June 2023 20:31

I have some docker containers running besides that there is no software which is controlling any docker containers. I only use docker-compose

Jens_Humke · 4 June 2023 21:26

I did reinstall the server (debian 11) let’s see what will happen

TheMonDon · 7 June 2023 22:29

Hello, I am also having this issue. It seems to happen every single time the machine reboots, any other updates?

Jens_Humke · 9 June 2023 18:54

What do you have running besides the panel and docker?
I try to figure out what other software might have been the cause.

Jens_Humke · 23 June 2023 09:27

I believe this issue can be considered resolved since I haven’t experienced any further crashes after performing a clean reinstallation of the operating system and AMP. This leads me to think that perhaps one of the other programs I had running might have been the cause, although I’m not sure which one.

The only programs I had running besides AMP were:

Teamspeak 3 Server (Standalone, not from the panel)
Nextcloud
Mailcow

In any case, the problem seems to be resolved now. I apologize for any inconvenience I may have caused.

Best regards,
Jens Humke

Jens_Humke · 5 July 2023 00:12

Problem came back this time nothing besides amp is running on the system.
Licensekey wasn’t present again.

lejifps · 9 July 2023 18:12

+++ having the same issue on debian 11

Jens_Humke · 15 July 2023 00:59

and it hit me again. will test debian 12 when I got a spare server to use.

Jens_Humke · 15 July 2023 01:00

3 people already ok. Anything special running besides AMP?

Mike · 15 July 2023 06:36

I’ve been working with a user on Discord and have finally tracked down what the issue is, so I’m working on how it can be fixed.

system · 14 August 2023 06:36

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