OS Name/Version:
Ubuntu 20.04.5 LTS (64 bit)
Product Name/Version:
Application Management Panel version 2.4.0.4)
Problem Description:
Some instances I am unable to manage files properly within them (copy/paste/delete), I cannot always download or move files from some instances. A page is opened to start the download process but the download is never actually started the page just stays blank.
While trying to download a 5.6GB zip file from outside the instance I noticed the error message this function only supports up to 2GB file types
in console but I had used the same method to download a 31GB file the day before from a different instance.
When the same instances are accessed via SFTP the files can be downloaded and uploaded without issue, however issues with deleting files are still present.
Steps to reproduce: Not entirely sure what creates the symptoms, test applies to affected instances only
- Step 1
- Log into webpanel and SFTP login to access the files of any instance through both methods
- Step 2
- Try to download a large file via both methods
- Step 3
- Verify in console there was or was not an error produced from each attempt
Actions taken to resolve so far:
- Tried to restart the Instance, then AMP, then the whole system, no change.
- Verified file ownership and access privileges, correct.
- Verified the lack of any restriction in nginx or system configs that might cause these issues, none found.
Conclusion: Possible bug or at worst undiagnosed hardware fault.