Connectivity Problem with Minecraft - A player unable to join

System Information

Field Value
Operating System Linux - Debian GNU/Linux 13 on x86_64
Product AMP ‘Deimos’ v2.7.2.6 (Mainline)
Virtualization Docker
Application Minecraft
Module MinecraftModule
Running in Container Yes
Current State Ready

Problem Description

Issue

Said player had initial issues playing when server first started. Two days ago, they were unable to connect to the server and has been unable to since. From understanding, nothing has significantly changed between last successful play and being unable to connect. Said player lives in Indonesia.

Reproduction Steps

  • Ran a ping test
  • Joined public server successfully
  • connected via hotspot
  • disabled IPv6
  • changed IPv4
  • Checked instance folders to make sure she is not banned
  • Collected IP and found ISP shows Google data center