Connectivity Problem with Application Deployment - Issues with external Web UI

System Information

Field Value
Operating System Windows - Windows 10 Pro on x86_64
Product AMPService ‘Decadeus’ v2.4.6.10 (Mainline)
Virtualization None
Application Application Deployment
Module ADSModule
Running in Container No
Current State Indeterminate

Problem Description

Issue

One of my friends is having issues accessing the Web UI externally. He can connect to it and log in, but the instances are all greyed out and he is unable to interact with AMP at all. Any help is appreciated. Thanks!

Reproduction Steps

  • Verified user has super admin permissions
  • Verified AMP is up to date
  • Checked Discord tech-support threads
  • Restarted AMP services

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