AMP Instance Manager Not Starting

Cody_Sickler · 7 May 2023 19:01

OS Name/Version: Windows 11, Build 2261.1555

Product Name/Version: Latest download available via the install section of the site.

Problem Description: AMP Instance Manager will not start. Attempting to launch it results in the busy mouse icon for a moment, and then nothing. I see a process start in task manager, but it closes out within five to ten seconds. All pre-reqs appear to be installed.

Found the below in Event Viewer:

Application: InstanceManager.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.IO.FileNotFoundException

Exception Info: System.IO.FileNotFoundException
   at InstanceManagerPlugin.LocalInstanceManager..ctor(ModuleShared.ILogger, ModuleShared.IAuditLog, ModuleShared.IPlatformInfo, ModuleShared.IRunningTasksManager, ModuleShared.IFeatureManager, GSMyAdmin.Authentication.IAuthenticationProvider, ModuleShared.IAMPInstanceInfo)
   at Installer.ViewModels.InstanceListVM..ctor(ModuleShared.ILogger, ModuleShared.IAuditLog, ModuleShared.IPlatformInfo)
   at Installer.MainWindow..ctor()

Exception Info: System.Windows.Markup.XamlParseException
   at System.Windows.Markup.XamlReader.RewrapException(System.Exception, System.Xaml.IXamlLineInfo, System.Uri)
   at System.Windows.Markup.WpfXamlLoader.Load(System.Xaml.XamlReader, System.Xaml.IXamlObjectWriterFactory, Boolean, System.Object, System.Xaml.XamlObjectWriterSettings, System.Uri)
   at System.Windows.Markup.WpfXamlLoader.LoadBaml(System.Xaml.XamlReader, Boolean, System.Object, System.Xaml.Permissions.XamlAccessLevel, System.Uri)
   at System.Windows.Markup.XamlReader.LoadBaml(System.IO.Stream, System.Windows.Markup.ParserContext, System.Object, Boolean)
   at System.Windows.Application.LoadBamlStreamWithSyncInfo(System.IO.Stream, System.Windows.Markup.ParserContext)
   at System.Windows.Application.DoStartup()
   at System.Windows.Application.<.ctor>b__1_0(System.Object)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
   at System.Windows.Threading.DispatcherOperation.InvokeImpl()
   at MS.Internal.CulturePreservingExecutionContext.CallbackWrapper(System.Object)
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
   at MS.Internal.CulturePreservingExecutionContext.Run(MS.Internal.CulturePreservingExecutionContext, System.Threading.ContextCallback, System.Object)
   at System.Windows.Threading.DispatcherOperation.Invoke()
   at System.Windows.Threading.Dispatcher.ProcessQueue()
   at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
   at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
   at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
   at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
   at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
   at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)
   at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)
   at System.Windows.Application.RunDispatcher(System.Object)
   at System.Windows.Application.RunInternal(System.Windows.Window)
   at Installer.App.Main()

Faulting application name: InstanceManager.exe, version: 2.4.3.6, time stamp: 0x6457860e
Faulting module name: KERNELBASE.dll, version: 10.0.22621.1555, time stamp: 0x235a45d0
Exception code: 0xe0434352
Fault offset: 0x000000000008fdec
Faulting process id: 0x0x8EC
Faulting application start time: 0x0x1D9811755EBA6CA
Faulting application path: C:\Program Files\CubeCoders Limited\AMP\InstanceManager.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: 9e5df38f-16d7-40c5-8638-553cd5ddcfa1
Faulting package full name: 
Faulting package-relative application ID:

Steps to reproduce:

Install AMP on Windows
Attempt to run Instance Manager
Nothing occurs.

Actions taken to resolve so far: Unable to locate an error log or force an error message to appear. I’ve repair, restarted, uninstalled and reinstalled and restarted. Nothing seems to resolve the issue.

Filipe_Ferrary · 7 May 2023 20:15

Hello, I also had the same problem. I had to re-install the old version before this one. Because I couldn’t get into the panel. It always showed “Connection refused”. I am also waiting for possible solutions.

Mike · 7 May 2023 20:16

Hey both - this is caused by Windows caching assemblies (despite AMP telling it not to)

This KB article applies and will resolve the issue: Something not working on Windows? Try the following: - Docs - CubeCoders Support

Cody_Sickler · 7 May 2023 21:20

Thanks for the quick reply! Followed the steps as outlined in the KB article, but the issue persists. Same error in event viewer. Any other suggestions?

Mike · 7 May 2023 21:23

One moment while I investigate please. Just testing on a blank Windows VM.

Mike · 7 May 2023 21:27

I have identified the issue and am preparing a new MSI file.

Mike · 7 May 2023 21:29

If you fetch a new copy of AMPSetup.msi and reinstall it, the issue has been resolved. It was a minor assembly binding issue. (A restart may be required)

Cody_Sickler · 7 May 2023 23:36

Uninstalled, restarted, fetched a new copy, installed and restarted. Still not launching. Checked the error logs and seeing that they’ve changed, I think. Unsure if it might be my end. Should I spin up a new VM to check?

Application: InstanceManager.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.IO.FileLoadException

Exception Info: System.IO.FileLoadException
   at Installer.ViewModel.ViewModelLocator..ctor()

Exception Info: System.Windows.Markup.XamlParseException
   at System.Windows.Markup.XamlReader.RewrapException(System.Exception, System.Xaml.IXamlLineInfo, System.Uri)
   at System.Windows.Markup.WpfXamlLoader.Load(System.Xaml.XamlReader, System.Xaml.IXamlObjectWriterFactory, Boolean, System.Object, System.Xaml.XamlObjectWriterSettings, System.Uri)
   at System.Windows.Markup.WpfXamlLoader.LoadBaml(System.Xaml.XamlReader, Boolean, System.Object, System.Xaml.Permissions.XamlAccessLevel, System.Uri)
   at System.Windows.Markup.XamlReader.LoadBaml(System.IO.Stream, System.Windows.Markup.ParserContext, System.Object, Boolean)
   at Installer.App.Main()

Mike · 7 May 2023 23:42

Could you try deleting InstanceManager.exe.config and see if that allows it to start up?

Cody_Sickler · 7 May 2023 23:45

No dice, same error in Event Viewer as well.

Mike · 7 May 2023 23:56

I’ve found the issue, just rebuilding now

Mike · 7 May 2023 23:56

Okay if you get a fresh copy, now it works

RuschGaming · 7 May 2023 23:17

Note - If you do not fill in every section below, your post won’t be answered - you must provide the steps you have followed so far and the actions you’ve already taken. Make sure to remove this notice from your post too.

OS Name/Version: Windows Server 2019 Standard

Product Name/Version: AMP Latest download file (08-05-2023)

Problem Description:

Followed the guidelines from the official website. Even have a different username named AMP. Gave the correct permissions and im able to install all the files needed so far. Installed the complete version. From there I even restarted the server. But nothing helped.

Ive scrolled through the forums and on youtube to see what i can do. Even reinstalled the amp program. No luck at all.

At this moment I haven no idea what I can do anymore

No logs nothing, program wont even start.

Mike · 8 May 2023 00:00

Uninstall and grab a fresh copy - there was an issue with the build getting the wrong library versions. It’s been sorted since

Cody_Sickler · 8 May 2023 00:06

That did the trick! Thank you so much!

Mike · 17 May 2023 21:34

Please do not reply to closed topics, open a new topic if you have a question.

system · 16 June 2023 21:34

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.